Course 2: Becoming a 7 Cups Leader - (Discussion #5) Approaching Conflict Resolution: Dealing with Issues Directly

@SynSavory Thanks and yes !

@Tyedyedbutterfly65

Very thoughtful answers. I really loved your tips. Your answers express the rich experience you have in these issues. I hope to learn from you. I wish you the best in your journey ahead, Tye!

@shiningSound31 Thank you so much !! appreciate your commenting on my post !

Tye

@Tyedyedbutterfly65

@shiningSound31 Thanks !!

@Tyedyedbutterfly65

Useful points from a mediator's perspective! Thanks!

@peacefulWarrior10 Thank so much !

@Tyedyedbutterfly65 true!

@kateaala Thank you ! :)

@Tyedyedbutterfly65

that is a good explaination :))

@beautifulSeal9714 Thank you !

@Tyedyedbutterfly65 This makes so much sense, I loved the tip on accountability too

@Readylistener Thank you ! good luck , Tye

@Tyedyedbutterfly65

Well-explained and really insightful !

@Heather225

1.) Have you ever been on either side of conflict resolution situation? How did you resolve it?

- I actually was the third person between my sister and our mom. They had a conflict with each other and I got them both together and opened the floor for discussion. I gave one the opportunity to express their concerns without the other one interrupting and then vice versa. They were able to resolve it and come up with future solutions.

2.) Can you think of any tips we haven't listed to facilitate healthy conflict-resolution?

- Make sure each person is listening to understand whether than to respond. When listening to respond, the message the other person was trying to send will feel like it went in one ear and out the other and then another problem may arise.

@shiningDay80

Listening is very important! Thank you

@shiningDay80

You sound like a natural born mediator! Well done with your mom and sister and showing that listening is the first step to resolution :)

@Heather225

1.) Have you ever been on either side of conflict resolution situation? How did you resolve it?

Yes I have. I resolved it by finding common ground between the individual and I and we agreed to longer discuss the matter at hand.

2.) Can you think of any tips we haven't listed to facilitate healthy conflict-resolution?

The use of active listening skills, having patience and always maintaining open communication

@CheeryMango

Nice one! It s a great answer.

Yes! Sometimes my mom and dad get into small arguments over something trivial and I'm always there trying to help them sort it out. Most of these arguments stem from misunderstanding and I try to sort this out by hearing both sides and making sure both of them understand the other's thought process. This brings me to my second point - always try to listen to the other person! It's hard, I know, but the argument might become something bigger and much more unwanted if you don't listen to the other person!

@softMusic9759

Amazing! They are lucky to have you.

@softMusic9759

I certainly agree with you and I think it's great that you can bring out the middle ground between your parents.

@Heather225

Hello! How are you doing?

I did! I applied the conflict resolution guides, and I eventually solved it.

Make a sincere compliment. This keeps calm and builds a more positive environment.

@Heather225

1.) Have you ever been on either side of conflict resolution situation? How did you resolve it? Not here but yes, I have been in a conflict with a co-worker. In this situation, it was a co-worker who refused to participate in a particular team event and the team believed she was unwilling to participate because she didn't wan to interact with us; that perhaps she disliked us and they were resentful of her absence in these team building social events. As the team leader, I approched the co-worker who did not participate in a respectful way. The explanation was this co-worker had several food allergies and didn't participate to avoid any type of reaction. She was glad someone asked what her reason was rather than assuming she was unsocial. The team was releived to hear she really did want to participate in team building. As a solution, we planned social events and team building that she could participate in fully. It was a great experience for the team.
2.) Can you think of any tips we haven't listed to facilitate healthy conflict-resolution? Kindness, openmindedness, and being respectful are necessary to avoid conflict. Don't assume because assumptions are based on personal judgement and are bias in our favor.

@Heather225

1.) Have you ever been on either side of conflict resolution situation? How did you resolve it?: I haven't been in any conflict resolution situation but if I was in one, I would resolve it by listening to others' points of view
2.) Can you think of any tips we haven't listed to facilitate healthy conflict-resolution?: More listening, less talking

@azuladragon34

Those are great points. Could you maybe elaborate a little on both of them?

@Heather225

1.) Have you ever been on either side of conflict resolution situation? How did you resolve it?

i resolved the conflict by stepping back, gaining a different perspective and finding a common ground

2.) Can you think of any tips we haven't listed to facilitate healthy conflict-resolution?

Sometimes humor works too

@blissart

Love your suggestion about finding a common ground, that can be so powerful in resolving conflict :) Thank you for reminding us of that important point.

@blissart Humour is always a great tool :)

@blissart

Humor! What a lovely approach. One that I often use myself too.

@Heather225

1) At school, there are often cases of conflict which have typically occurred from miscommunication. I tend to be introduced as the third party but refuse to participate in the conflict. What I do, is encourage the two people to talk to one another, instead of me, calmly and figure out what happened and how it can be solved.

2) I think everything thats been mentioned here is pretty spot on. Like I said in my answer to question 1, simply calmly talking about it and listening to one another can really help with conflicts. When it doesnt, I agree with some of the other comments on here about finding a mutual target and working from there.

@bookworm274

It's great that you encouraged them to talk to each other instead of dragging you in the middle of it. It can get complicated when that happens. Good for you for holding your ground.

@bookworm274 That feels so true that sometimes there's just a misunderstanding and talking to the other person and realizing that certain assumptions about their thoughts/feelings/motivations weren't true can resolve hurt feelings.

@Heather225

1.) Have you ever been on either side of conflict resolution situation? How did you resolve it?

So far, I have been so fortunate to not be on either side of a conflict on 7cups and I wish it would remain that way. I am somebody who go to great lengths to avoid any kind of conflict. But yes in real life, I have been through few. I tend to be alert and think a lot before speaking during a conflict, also I try my best to not do or say anything that would provoke even more disturbing reactions from the opponent. I sometimes back off and try to talk to them when they are calmer and strive to find a common and fair ground where we can stand for everyone's good.

2.) Can you think of any tips we haven't listed to facilitate healthy conflict-resolution?

Recently I got into a conflict with mother and one thing my dad told me is to communicate more. Most often than not, we always have best intentions but everyone might not be so aware of what our intentions are. Thus we need to communicate whats on my mind, the more we communicate, the more they understand us.

Also giving them space to breath, think, and calm down and talk to them when they are ready to listen to your point of view

@positivePumpkin22 I love your answer especially this bit

I sometimes back off and try to talk to them when they are calmer and strive to find a common and fair ground where we can stand for

Listening - One Step At A Time!

@MistyMagic

thank you Misty. I'm so glad you loved my answer.

@positivePumpkin22 That makes a lot of sense that expressing your own feelings (once you feel comfortable that you can do it in a non-provocative way and that the other person is calm enough to receive feelings) might help them be able to see your side and relate to it.

1.) Have you ever been on either side of conflict resolution situation? How did you resolve it?
Yes! I work in customer service, so I have to resolve conflict quite often and help both the employees and the store improve on what we need to.
2.) Can you think of any tips we haven't listed to facilitate healthy conflict-resolution?
I don't think so!

@smolecho

I used to work in customer service as well! Would you like to tell me about an example in your customer service work where you had a Conflict resolution situation and how you resolved it?

@Aleks2

Well, as a manager I need to make sure all of the employees are polite. There have been times when my employees are doing perfect and are acting the way they should be, and customers still get mad about it. At that point, the best thing to do is allow the customer to vent it out and provide resources or alternative options for them to take