Course 2: Becoming a 7 Cups Leader - (Discussion #5) Approaching Conflict Resolution: Dealing with Issues Directly

@KimByeongIn

steping back and allowing a cooling off time is important to let the talks continue once things calm down.

@Heather225

1.) Have you ever been on either side of conflict resolution situation? How did you resolve it?

I've been once. I tried to listen to each side and validate their feelings and points of view. I tried using de-escalating techniques in order to calm down the environment.

2.)  Can you think of any tips  we haven't listed to facilitate healthy conflict-resolution?

I think having another person to handle this situation besides us and our help, can be helpful, maybe asking for a mod to help.

@Heather225

.) Have you ever been on either side of conflict resolution situation? How did you resolve it?

I have been in conflict with my family before usually if they talk about something I don’t agree with and sometimes I get emotional at that moment to properly say how I feel. But I’ve been practicing this little by little and it would at least not build up the tension but even after I day my feelings if they continue on I would take a step back and just acknowledge their feelings as well.

2.)  Can you think of any tips  we haven't listed to facilitate healthy conflict-resolution?

One tip that might not be included is to first get a deeper understanding of the other party’s feelings if they start the conflict before reacting and saying something back. If you are the one feeling the want to start further conflict, to imagine how the situation would look like if you lingered it and making the choice to change that situation by taking deep breaths and doing what a true leader would do.

@Heather225 Have you ever been on the other side of conflict resolution? How did you solve it?

Yes, I did have a conversation where mine and the member's views didn't really match (during a session) my perspective on things. It was resolved as I took a step back and tried understanding their point of view rather than proving my point and hurting them or increasing the conflict.

Stepping into someone else's shoes or understanding their point of view is something we can do to resolve a conflict. We all have different views and perspectives, and it is not necessary to always have someone agreeing to us. So, we can take a step back, give others the chance to explain, try and understand and resolve the conflict

@yourbuddy30

I really like the idea of trying to step into someone shoes to see things better.

@Heather225

1) Conflict resolution is aimed at listening to both sides, if there is a conflict, there is disagreement where one or both parties are not listening or taking any action, as a mediator (although I work with children) it is important to it down both parties, listen to both sides whilst ensuring the other party is quiet whilst the other speaks, even is cases of disagreement, and from there, I would ask both parties for any ideas on how we can resolve the situation.

Conflict resolution doesn't always have a happy ending, but it aims to settle differences

1 not in real life but on cups . I had to step back to calm down and then we were able to talk it out. Now we are on good terms

2 step back and allow a cooling off period. Be opened minded about the problem and willing to work together to find a solution to the problem.

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@Heather225

1.) Have you ever been on either side of conflict resolution situation? How did you resolve it?

Yes, I had the friends/members of the group create a group chat to communicate their feelings and issues with each other to figure out how to be better and stop the conflict.

2.)  Can you think of any tips  we haven't listed to facilitate healthy conflict-resolution?

Listening to each other and not interrupting or dismissing feelings or views is super important.

@Heather225 Listen, listen and listen

@Heather225

Hello everyone,

#1: Yes I have been in conflict resolutions & I am sure I will have many more. I think there has to be a few things to solve the conflict. You first must identify the conflict then just have a honest conversation on how you feel about the conflict & what you would like to see change.

#2: I think you should keep some things in mind during conflict resolution. Try to avoid triangulation & state your points but also listen & understand the other person.

@Heather225

Have you ever been on either side of conflict resolution situation? How did you resolve it?
Yes i have been in conflict resolution situation often with the members in chatroom, I try to resolve by briefing the description of the conflict that occurred, try to explain how would I approached the problem and any actions I took and share results to prove how the outcome was positive.

 Can you think of any tips  we haven't listed to facilitate healthy conflict-resolution?
I think of tip that, when conflict happened we should let the speaker talk and not interrupt them. We should identify the issue and speak about it, and ask for suggestions needed, and discuss problem solutions so that rules can be set up for avoiding future conflicts.

@Heather225

1.) Have you ever been on either side of conflict resolution situation? How did you resolve it?

I have been on one side of it, I had to do a self-reflection, find my faults, and apologize to resolve the conflict.
2.) Can you think of any tips we haven't listed to facilitate healthy conflict-resolution?

No, I think all the tips listed were very useful, and I think the most important part is always just to listen to what the other side has to say and find common ground.

1.I manage conflict resolution at my customer care job each day.My strategy is to be polite,locate the issue and fix it.

2.My tip for conflict resolution is to listen instead of arguing or taking and don’t be rude or harsh,When you act harsh the customer or meme we may lash out back so it’s good to listen .

@Heather225

1.) Have you ever been on either side of a conflict resolution situation? How did you resolve it?

Yes I have, I dealt with it regularly when at school. Often I would leave the situation for a while to calm down, then decide if it was worth it, and then go back to the person with a clear mind of what needed to be said

Never speak too much, you have to understand the other person to deal with conflict. Speak when you need to, and try to ask questions that help you understand the person.

@Heather225

1.) Have you ever been on either side of conflict resolution situation? How did you resolve it?

Yes, at my current job, many students engage in conflict with one another.  We have a wheel of choice of what strategy they want to use to talk to one another.  Then student A speaks and student B listens.  Then they switch.  I get to hear both sides as well they do.  Then together we formulate a resolution where both students can be happy and empathetic to each others needs.

2.)  Can you think of any tips  we haven't listed to facilitate healthy conflict-resolution?

When the students, or even adults talk to one another in conflict resolution, active listening needs to be done or you are just thinking of your own conflict.  Give a listening ear to those around you and put yourself in their shoes and then when its your turn to speak, they will hopefully do the same.