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Course 2: Becoming a 7 Cups Leader - (Discussion #5) Approaching Conflict Resolution: Dealing with Issues Directly

Heather225 August 7th, 2020

Please note: In order to successfully complete Course 2, you must respond to this post. Your comment/response should answer the questions/shows that you completed the given activity (if any). Read the post carefully and follow the instructions given. Save your responses to a document that you can later refer to. You will need to copy/paste your response in the course evaluation form at the end of each course to show that you have done the work and to refresh your memory.
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Any  community is going to go through challenges and sometimes people are going to be in conflict with one another or have disagreements. All of that is okay and should be welcomed and even expected. The trick is to figure out what is the best way to address these issues so that we can continue to grow individually and as a community. Most ethical codes for professions recommend approaching the person that you have an issue with to try to resolve it with them first. If you feel safe and comfortable, then that is the best way to go. Here are some other helpful guidelines for conflict resolution brought to you by @Tazzie (original post)!

â  Step back and slow down
â  Avoid repeating unhelpful behaviors in conflicts.
â  Habits can be changed through awareness.
â  Think before you put your words across in order to avoid something that will escalate the conflict.

â  Show clarity regarding your intentions and goals for the conversation
â  Avoid blaming or changing another person's point of view.
â  Listen to learn something new and express your views and feelings professionally.

â  Avoid assumptions and ask questions to explore the other persons story
â  Listen to the person on the opposite end as they will more likely try to understand you.
â  Do not convince them you are right.
â  Be aware of potential barriers to listening.

â  Express your feelings without holding the other person accountable for the conflict
â  Use I statements to express yourself.
â  State a feeling rather than judging.

â  Be responsible for your assumptions
â  On the internet, messages can be interpreted in several ways. To think that your beliefs and conclusions about  others are the truth, will only escalate the conflict.
â  Share your interpretation of the messages received.

â  Find a common ground
â Reaching a common ground will make it easier to resolve the conflict and will diffuse defensiveness.

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Question time!

1.) Have you ever been on either side of conflict resolution situation? How did you resolve it?
2.)  Can you think of any tips  we haven't listed to facilitate healthy conflict-resolution?

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This post is brought to you by the Leadership Development Program Team, find out more information about the program here.

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Cristen April 19th, 2021

1.) Have you ever been on either side of conflict resolution situation? How did you resolve it?
Yes I have, and my initial response was always to approach the other party directly – if a compromise can be reached then great, but if not I would just stay out of their way.

There’s always going to be people who don’t see things the way you do, and when something happens in which the both of you cannot find common ground due to individual differences, you can only acknowledge that and move on.

2.) Can you think of any tips we haven't listed to facilitate healthy conflict-resolution?
Another two tips that may be useful to facilitate healthy conflict-resolution would be (1) to be rational about it, and (2) to follow the golden rule, that is to treat others the way you would want to be treated.

Emotions can easily cloud our judgment and when the situation gets heated, it can be helpful to try to be rational about it and to ask yourself whether what you’re saying or what you’re doing is something you would like for others to say or do unto you.

1 reply
MarleyR April 19th, 2021

@Cristen I liked how you mentioned emotions can get high, because it is definitely accurate.

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MarleyR April 19th, 2021

If this counts, I had to resolve a conflict with my younger brother. Thankfully, we were able to compromise and make us both happy. Two tips I have about conflict resolution is the solution might not be obvious at first and and both parties need to be willing to compromise in order to find a solution.

giggleZebra2708 April 21st, 2021

@Heather225

Have you been on either side of a conflict resolution situation ? How did you resolve it ?

I have been a part of a few conflict resolution situations at my school and at home. My school programme involved a lot of team discussions that were graded and sometimes conflicts arose. In regards to my family we are a huge family, with grandparents, uncles and aunts, cousins and there many occasions when arguments and conflicts arise.

I dealt with it two ways

Accommodation : I carefully listen and be attentive to the others' claims and opinions and try to accommodate them as much as possible and put them into action.

Compromising: At times when we can’t really find an immediate solution, I try to compromise to put them into action to subsidize the conflict happening at the moment. This is done by recommending a solution that can help partially and I will work on the solution for the long run.

Can you think of any tips that we didn't mention that can facilitate healthy conflict resolution ?

If I were to add something I think it would be compromising, it might not be one of the best tips but it can help reduce the conflict and allow for time and cooperation to come up with a better solution in the near future.

confidentpanda April 22nd, 2021

1.) Have you ever been on either side of conflict resolution situation? How did you resolve it?

Definitely, whether with friends or siblings, I have been a part of conflicts in my life. I found that one of the best way to resolve a conflict you are in between is to encourage people to talk it out and try not to get too involved because it will make the situation worse.


2.)  Can you think of any tips  we haven't listed to facilitate healthy conflict-resolution?

Giving people space is important since some brains need time to process while others would prefer to deal immediate.

Suryansh May 4th, 2021

Hello Everyone!

1.) Have you ever been on either side of the conflict resolution situation? How did you resolve it?
Fortunately not on 7 Cups so far, but yes quite a few times in real life. Showing empathy, listening to them, and taking an unbiased stand has helped me to resolve the conflict.

2.) Can you think of any tips we haven't listed to facilitate healthy conflict resolution?
The post gives some very great points about conflict resolution. Also, showing empathy, putting ourselves in their shoes, and finding common unbiased ground could be helpful. Avoid judging themselves and reminding them of the guidelines could make a great change as well.

Thank You!

Be the change that you wish to see in the world.

FawkesCare12 May 6th, 2021

Hello friends :)

Have you ever been on either side of conflict resolution situation? How did you resolve it?

While there have been many in both personal and professional settings, I think the most common would have to be conflicts with siblings. Even something simple as ‘Who ate the last cookie?’ can escalate into a fight

So for me, the most effective strategy has been if tensions are running high, then no one talks. So we all go back to our rooms or engage in separate activities and after a while, we realize how silly the fight really was. If however, it’s a serious conflict or a pretty large issue, then putting myself in the other person’s shoes has helped me a lot.

2.) Can you think of any tips we haven't listed to facilitate healthy conflict resolution?

Well, when all else fails, role-playing has served me quite well. It can seem silly at first but it really allows both parties to see and understand where the other person is coming from. This generally allows them to come to an amicable understanding.

DigitalKnight May 10th, 2021

@Heather225

Yes i have been through conflicts regularly while at college. The best way to resolve them were often to sit and talk about it. A good discussion without judgements would eventually lead to mutual understandings

a point worth noting is showing politeness and respect regardless of the other person's behavious. At a point, the other person will eventually realize how polite and respectful you have been and he will eventually feel more inclined towards having a happy discussion rather than a heated arguement

mamtasha22 May 11th, 2021

@Heather225

1. Have you ever been on either side of conflict resolution situation? How did you resolve it?

I have been in very little conflict but during the times I have been in conflict I tried to listen and understand the viewpoint of the other person and then tried to work together with them to find a way to resolve the conflict

2. Can you think of any tips we haven't listed to facilitate healthy conflict resolution?

I am going to share a few quotes that I find helpful and true

a) Whenever you are in conflict there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude

b)The quality of our life depends not on whether or not we have conflicts, but on how we respond to them.

c) Conflict is inevitable but conflict is optional

d) We need to learn and to show others that there are tried and tested, powerful ways of containing and resolving conflict which do not require the use of force

e)The number one goal in resolving a conflict is to make sure both sides maintain their self-esteem. Resolving conflict is rarely about who is right. It is about acknowledgment and appreciation of differences

f)The greatest conflicts are not between two people but between one person and himself.

g)Peace is a never-ending process, the work of many decisions by many people in many countries. It is an attitude, a way of life, a way of solving problems and resolving conflicts. It cannot be forced on the smallest nation or enforced by the largest. It cannot ignore our differences or overlook our common interests. It requires us to work and live together.

h)There is a magic formula for resolving conflicts. It is this: Have as your objective the resolving of the conflict, not the gaining of advantage. There is a magic formula for avoiding conflicts. It is this: Be concerned that you do not offend, not that you are not offended.

shallowWater7547 May 13th, 2021

1.) Have you ever been on either side of conflict resolution situation? How did you resolve it?

2.)Can you think of any tips, we haven't listed to facilitate healthy conflict-resolution?

Yes, i have been a part of conflicts quite a few times. I have always tried to resolve by listening to both sides and by organizing a discussion between them.

I think, conflicts can be resolved properly by keeping calm, and by listening to the both parties. Giving each person a chance to describe how he sees the conflict, how he feels about it, and how he believes it should be resolved.

lueurspace May 15th, 2021

1.) Have you ever been on either side of the conflict resolution situation? How did you resolve it?

Yes, I have been on either side of the conflict resolution situation before. This may sound counterproductive but the way I resolved it is to not let myself simply agree to all that the other person is saying. I first made sure to listen to the other person very clearly, I empathized with their side. Then, I explained my own position and did not say, "you did x" or "because of you, I ___." That's very unproductive, instead, I told them statements such as, "I interpreted your action as ___" or "I personally felt ___" or "To me, the situation was like this ___." It helps the person to know that you are not attacking them or blaming them for what the situation has come to.

2.) Can you think of any tips we haven't listed to facilitate healthy conflict resolution?

This may sound weird but my tip is to not let your own guard down just for the sake of the conflict to be resolved. If you think a certain way or believe a certain thing, voice it. Don't say "it's okay" when it's not. When you are just agreeing with the other person just so the argument can end, you are putting yourself in needless suffering. What if the same situation happens again and again? How long can you take it? In any conflict resolution, just know that as much respect you are giving the other person, they are requested to do that too. You deserve to be listened to. If the conflict resolution doesn't work, the other party is not listening, it's best to not engage in it and simply walk away.

Also, another thing to remember is, you cannot change the past. Sometimes you may have to forgive the other person, or maybe on from the connection/argument. Just know that it's not possible to just pause and not do anything for the situation at hand. The past cannot change, no one can undo the mistakes but you can choose where things from here.

You can't give your life more time, so give the time you have, more life.