Course 3, Discussion 2: Accepting and Providing Feedback
If you prefer a video/audio explanation, please watch this video.
Some reasons why accepting feedback is important:
It helps us improve our craft/skills/ourselves
We become aware of our own short comings.
We can learn how others may perceive us.
Reasons why it can be challenging to hear constructive feedback:
We might associate it with who we are as a whole.
We may think the person giving it has lost respect for us.
It can hurt our ego.
The choice is yours! Are you willing to deal with discomfort for your greater good? If so then constructive feedback is an essential tool you must utilize.
Now let's see how to give feedback!
If you prefer a video/audio explanation, please watch this video.
Steps to give useful feedback:
Sandwich it between genuine positive feedback.
Don’t do it too often. Remember a person can only accept so much constructive feedback before it drains them. Use it sparingly.
Ask yourself what you are communicating is beneficial to the person or your own personal preference. Only provide feedback if it will help the person.
Let's practice giving constructive feedback.
This is the situation.
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
✒️ Please reply to at least 1 of your peers in this thread with encouraging or supportive words!
❗After fulfilling the requirements of this post, please check out the next post here!
🔉This post is brought to you by the Leadership Development Program, find information on it here tinyurl.com/AcademyLDP
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hey Coffee! I'm charmingFlower, a leader with the ABC program. I just wanted to check in with you to make sure you're adapting to the new program. I've noticed that you're very punctual and responds promptly- that's awesome! I've also noticed that your assigned task is pending for a while now (3 weeks). I wanted to make sure you're not facing any issue with the task. If you're having any problem, you're free to message either me, and we will try and adjust the requirements if needed. Thank you for caring about people and being part of the team!
@charmingFlower8111
Wow... Impressive feedback 😀... It felt like it came out of a place of love and not critism
@FrenchToastClub
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
How are you CoffeePerson198? I have noted from your past interactions that you are ever punctual and are very responsive; that's why I'm concerned that you have not completed this task for the past 3 weeks and have not communicated the reasons why. Are you facing any difficulties? How can I assist you in completing this task? Looking forward to hearing from you. I know that you will get back because you've always been empathetic, caring and a fast responder.
@JoyHappyNess I love that you asked if they needed assistance :D
@JoyHappyNess
This is really awesome feedback! It's so well structured yet caring and encouraging(:
@Rubylistens22
Thank you for the feedback Ruby and those kind words.
This is the situation.
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hey CoffeePerson198,
I hope you are doing okay and if you are not please feel free to tell me what's going on. I really appreciate your hard work and dedication on 7 Cups. You are doing a great job. I have also noticed that you have not done your assigned tasks for 3 weeks, if there is anything I can do to help you please let me know. If you are struggling with the tasks or need a self- care break please let me know. Thank you <3
Kindest regards,
Karma~
@KarmaTheRascal
The fact that you included and need a self care... Shows a caring and professional leader... 👍
@FrenchToastClub
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
@CoffeePerson198 Your care and support of <members> is empathetic and highly valued. The communication you give to other members is unbridled, and I would love to receive this level of communication in all areas of your work - especially team assignments. Continue supporting others and pursuing a high level of communication.
@CurrySoup12
I appreciate the note of hope at the end <3
@CurrySoup12 I like how you complemented them on how they treat members.
@FrenchToastClub
Hey Coffee! This is your team leader. The feedback given by users prompts me to believe that you are caring and empathetic. However, I haven't received an update about the task assigned three weeks ago. It's a bit contrary to your punctuality and 24-hour response time so I just wanted to check whether everything is all right. Please do update me at the earliest. We are truly honoured to have a devoted and compassionate listener like you on our team! Take care.
@FrenchToastClub
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hello CoffeePerson198, I want to thank you for your dedication and hard work. Are you open to discussing that task we talked about a few weeks ago and receiving some feedback? Thanks again for being open to talking about this. I've noticed how punctual you are and how you return things promptly and respond in 24 hours. However I noticed this task has been a little different, and I haven't received any updates on its progress. Do you have any ideas on how we can get this project back on track? Can we come up with a plan together complete this project? Thank you for understanding my concern, I really appreciate how caring and empathetic you are.
@Heart4art
I love the way you have worded your message, friendly but to the point!
@FrenchToastClub
FrenchToastClub
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people, and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hiya Coffee,
I hope you are well.
I have noticed that your forum posts show such kindness and empathy. You have a great deal to be proud of. We appreciate the work you do here at 7 Cups, but have noticed that you have not completed your assigned task in over 3 weeks. Can I ask how you are feeling about the assigned task? Please be assured I fully understand how overwhelming these things can be. If this is the case or anything else, please do let me know, I’ll happily support you.
Thanks again for all your hard work.
Kind regards
RainbowRosie 🌹
@RainbowRosie
Very nicely said. Great job!
@FrenchToastClub
@Frenchtoastclub
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
Hey coffee my this is Ruby! I just want to thank you so much for being so dedicated and caring towards everyone in this community. It really goes a long way, and you should be very proud(: I did want to bring to your attention the fact that you haven't completed the assigned task you received, and haven't communicated why it's not being completed. If you could just fill me in, that would be greatly appreciated:) Thank you for everything you do!
@Rubylistens22
Love your message! Clear, concise, and sweet! 😇
@Rubylistens22
That is direct yet polite and it encourages the team member to step up. It doesn't intimidate at all. Good job
@FrenchToastClub
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hey, CoffeePerson198, I'm wondering if you have a few minutes to discuss the task you've been working on these past couple weeks? I want to see you continue to succeed because you've been such an asset to our team in many ways. For instance, I want to thank you for hopping into our meeting early last week. You are often there before we are set to begin and I really appreciate how you engage with everyone as they arrive as you contribute greatly to the room's atmosphere. I can sense how deeply you care about others by how supportive you are with everyone. With that said, I'm here to support you. It's so important to me that you communicate regarding your progress, your challenges/concerns, and even your online/offline barriers, etc, while working on team-related tasks so I can make sure I'm providing you with the relevant support, guidance, and encouragement to ensure you thrive here with us on XYZ team. We are all in this together. Please, if you have a moment, would you mind sharing your thoughts with me about this?
@zaatarHoney
Love the part about "we are all in this together!"
@zaatarHoney Fantastic summary!
@zaatarHoney I loved the positive energy exuding from this response, and the way you listed specific situations where this person did well. I also loved the emphasis on support and using that to draw the person's attention to the task they hadn't completed. Really lovely post, and you would make a great team leader!
@zaatarHoney
i agree with Apple about the great positive energy in your response! Positive energy goes a long way in making it easier for the person to receive your feedback! Great job.