Course 3, Discussion 2: Accepting and Providing Feedback
If you prefer a video/audio explanation, please watch this video.
Some reasons why accepting feedback is important:
It helps us improve our craft/skills/ourselves
We become aware of our own short comings.
We can learn how others may perceive us.
Reasons why it can be challenging to hear constructive feedback:
We might associate it with who we are as a whole.
We may think the person giving it has lost respect for us.
It can hurt our ego.
The choice is yours! Are you willing to deal with discomfort for your greater good? If so then constructive feedback is an essential tool you must utilize.
Now let's see how to give feedback!
If you prefer a video/audio explanation, please watch this video.
Steps to give useful feedback:
Sandwich it between genuine positive feedback.
Don’t do it too often. Remember a person can only accept so much constructive feedback before it drains them. Use it sparingly.
Ask yourself what you are communicating is beneficial to the person or your own personal preference. Only provide feedback if it will help the person.
Let's practice giving constructive feedback.
This is the situation.
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
✒️ Please reply to at least 1 of your peers in this thread with encouraging or supportive words!
❗After fulfilling the requirements of this post, please check out the next post here!
🔉This post is brought to you by the Leadership Development Program, find information on it here tinyurl.com/AcademyLDP
@FrenchToastClub
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hey Coffee! Nice to meet you. I see you around and I'm so proud of you for being caring but also straight to the point. There is a task that hasn't been done for a while and was assigned to you. Do you think you could log on to the dash for me and do that task? If you need any assistance I could help you out! I also appreciate how you respond quickly to people and are very empathetic. Have a nice day ❤️
@JasmineFlower222
That is definitely a very lovely and friendly way to reach out to someone 🍀
@FrenchToastClub
The situation:
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people, and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
<3 You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Response:
Hello Coffee, I hope you are doing well and having a lovely day.
I wanted to take this time to acknowledge and appreciate the efforts you make for the community. Your punctuality, communication skills, and caring and empathetic qualities make you a wonderful person and enable you to complete your tasks efficiently. However, I have noticed that your assigned tasks have been unattended for the last 3 weeks and you've not communicated with me regarding the same.
If you've not been feeling well or you've been facing challenges in accomplishing your tasks, kindly let me know. Know that you do not have to hesitate to take a self-care break if you'd like and you can reach out to me anytime you face a challenge. I am aware that there can be times when we could feel overwhelmed to even communicate regarding our challenges, however, know that I am here to provide you with the best support possible and I acknowledge your potential.
🌺🌺🌺🌺🌺
@Mitanshi003 That's really nice way of giving complimenting and giving a constructive feedback 😊
@Mitanshi003 this is a great response
This is the situation.
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people, and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hello CoffeePerson198,
I hope you are doing well, I am glad to see that you are helping people on the team and being empathetic, and I want to thank you for that. Having you on the team makes a huge difference.
And I'd like you to communicate often and let me know if you need any help, and we can work on the task you were given it also stopped me from moving on with that work. So I'd like you to work on it with me and we can figure out what is stopping you from completing it. What do you think?
@iPHOENIX
Awesome feedback !
This is the situation.
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hello coffeeperson198! I hope you are doing well. I take this as a chance to appreciate your effort to make better world by helping others. I really appreciate your punctuality and your quick responses. Those are really helpful.
However, i noticed that you have not completed the task assignend three weeks ago. I hope you will complete it soon. But if you have any difficulty regarding completing the task, feel free to share it with me. I am always here and happy to help you!
Last but not least i am proud to have you as a team member and really appreciate your care and empathy.
@Tobedoctor
I know im replying to like all your posts but your answers are always so wise and well thought out <3
@Jefferythebunny319
Thank you❤. Yours are amazing toooo!
This is the situation.
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hey Coffeeperson198! How are things going? I would just like to say how awesome it is that you respond as soon as you do. Punctuality is a great trait to have. I would just like to say, I noticed that you were assigned something about 3 weeks ago, and it has yet to be completed. If you have any questions, concerns, or issues, please feel free to message me! It is a pleasure working with someone as kind and empathetic as you <#
Side note: i hope i wasn't too rambly. this activity was actually very hard for me because im scared of confrontation lol
@Jefferythebunny319
Well done! Great answers❤
@AvyIsKing I like this compliment sandwich :)
@FrenchToastClub
@FrenchToastClub
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people, and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Dear Coffee! I hope you are doing well! ❤️
I have noticed that your forum posts are very empathetic and kind, well done! We appreciate the work you do here at 7 Cups. But I have noticed that you have not completed your assigned task in over 3 weeks. Is there something happened?
If you are struggling with assigned tasks or need to take a self-care break, please inform me or another leader, so that we can make a plan to move forward.
With kind regards,
Trin
@Trintzu I think its very well said! I love how you use an open question to encourage them to express themselves on it and not judge!
@vivelespatates good job answering the question with your words, and you did the task as well as you could. I hope you remember to reply to others. Otherwise, you won't pass the course even though it doesn't add anything to the experience other than filling words to an empty space.
@FrenchMarbles I always replied to an other! ;)
@vivelespatates Glad to hear it, haha! Look at me, I'm doing a reply back to you :o We're doing great!
@FrenchMarbles we are the winners we will graduate with honors!
@vivelespatates so exciting woo what will you do with those honors 😱
@vivelespatates
I noticed that you highlighted the impact of non-communication on the team and that gave it an exemplary response. Good work Patates 👏👏👏
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned tasks for three weeks, not communicating with you (the leader) about why the job is not met.
✒️ You are a team leader and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hi Coffee!
My name is FrenchMarbles, and I hope you're having a great day today! I thought to come here to chat over the past few weeks to make sure you're settling in okay in your role. You've attended every check-in we've had, and you've been super empathetic. However, one of the tasks we assigned you hadn't been completed for a while. Are you struggling with this? I understand that sometimes things can be overwhelming. If that is the case, we can explore how to adjust this to match our requirements. How does that sound? We appreciate you, and I hope we can move forward from this because we see so much potential with you, especially with the reviews members have left; you have a passion for listening to people.
@FrenchMarbles
Hello, it is nice to read a detailed and comprehensive answer. I hope that we all would learn from each other.
@FrenchMarbles
I couldn't have phrased it better. It appreciated, showed concern, highlighted the strengths and an offer of help to improve the areas of weakness. Good job😀
@FrenchMarbles
Hey French! You know I've said this in the past, but I'll say it again. You really have a way with words, and you never fail to impress me with how well you phrase stuff. Keep up the great work!! 😄
@FrenchToastClub
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hi CoffeePerson198, Thank you for being a great team player. Although your participation is well appreciated, at times, you are indulged in irrelevant discussions. It is really appreciated that you are still sparing your precious time for the community.
Welcome coffee how are you? I hope you are doing good. First of all I want tell you that you are doing really good being on time and getting back to me in less than 24 hours. I am impressed on how much you are empathetic and how much you care about others.
However I have noticed that you did not get any work done in 3 weeks and have not communicated what’s going on that would prevent you from getting your work done. Is there anything I should be aware that is keeping you from doing. The work and I would be nice for you to flow up with me. I just want you to know I am willing to help you though what’s going on and come up with a plan so this would not happen agagin. Thanks again for being an important part of the team. Looking forward to hearing from you soon.
@Waterfallsofnature36
Well structured 😀
yes, someone may have a skeptical attitude to this