Course 2: Becoming a 7 Cups Leader - (Discussion #7) How to Provide Feedback

@Heather225

What is the four-part formula that you can use to say any difficult message well?

The four-part formula consists of the followings: The micro yes (starting giving feedback with a short, important question which is meant to prepare the brain for the incoming feedback), data point (pointing out specifically what has been seen or heard, whilst avoiding subjectivity), Show Impact (providing the overall impact – giving a sense of purpose, which is craved by the brain). End on a Question (changes giving feedback from monologue to a conversation).

Which one of these parts do you think you could improve on and do better for yourself "and why"?

I think the last element is something I keep forgetting – the end on a questions part.

Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

Cultivating a feedback culture is critical when it comes to self-growth and reaching common target within a community, improving and developing the community. Therefore by giving and receiving feedback on 7 Cups, we ensure well prepared leaders and quality within improvement!

@Heather225

1. What is the four-part formula that you can use to say any difficult message well?

Micro yes, Data points, Show impact, and End with a question.

2. Which one of these parts do you think you could improve on and do better for yourself "and why"?

Data points: I always use softer words to make the feedback feel welcomed or more gentle.

3. Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

I think it's important because we are constantly learning and improving. Without feedback, you can get stuck or assume that there is no need to improve. Feedback is important to point out weakness points and work on it, also to be connected with the team and fulfil their needs.

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

Micro-yes, data points, impact, question.

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

All of them I had no idea that I should be doing any of this honestly! I should start off by making sure that people actually want to hear feedback first.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

It's important because feedback helps us grow and learn. Without feedback, it would be hard to know what we could be improving on and better ourselves.

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

The micro yes-Asking a question that is short, but important, it is a pacing tool, giving the listener a warning that feedback is coming. Creates a moment of buy in.

Data point-be specific with what you saw and hear. Cut out any words that are not objective, no blur words. data points, specificity, specific on want we want to increase or decrease

Show Impact-Statement specific of the impact, gives purpose and logic

End on a question-Actively ask for feedback, makes them feel it is joint decision.

Which one of these parts do you think you could improve on and do better for yourself "and why"?

I am really bad at not being specific and using “blur words. I want to be gentle and do not like hurting peoples feelings, and want to soften the impact. -

Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

Feedback helps people improve and know exactly what they need to work on and what next steps need to be taken. Without knowing why or how something impacted others/the work, it does not make an impact on the person to be motivated to change. Without feedback, nothing changes.

1 mirco yes date point impact and end question

2. Data point and end point

3 I think feedback is important because it will help you get better and grow as a leader. Without feedback you will never know if what doing was good or needed improvement.

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

The Micro-yes - a question that lets the receiver of feedback known that there is going to be feedback given. It also lets the receiver feel like they have some control over the situation.
Data Point - a specific thing that the giver of feedback has noticed/thinks the receiver should improve on, given with as non-objective words as possible. No blur words. Specificity. For both positive and negative feedback.
Impact statement - exactly how the data point impacted the feedback giver
Question - creates commitment from BOTH parties, so it is more proactive.

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

I think I could be better at giving data points with more clarity. I think that sometimes I am too vague and not specific enough about circumstances or actions, and I can definitely see how improving on that would be helpful!

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

Because feedback is essential to improvement at the fast pace that everyone wants it to happen. Feedback can be immensely helpful when done right and as a group of people who are always trying to be better and to help more people, good feedback could make all the difference. It ties in really well with 7 Cups' high expectations and high warmth as well!

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

1) The micro-yes questions, 2) Be specific, 3) Impact statement, 4) Show Impact.

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

For me, it has to be the micro-yes questions because I am habitual of asking the big question before the prospect is ready to say "yes" to the macro-yes which usually leads to a "no". No doubt, I am working on it & I believe that I will be successful.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

I believe that feedback is an essential fuel for our growth & success. No matter where we go, if we know how to give/recieve feedbacks in an appropriate way, we can learn from our experiences & past mistakes. If we only want people to say what we want to hear, we would only like those feedbacks that are positive & we would dislike the person who gave a constructive feedback to us. Such people only want to be appreciated. Feedback is not only about positive/negative comments/reviews. It is also about knowing our hidden talents(in case we are unaware of those talents) & working over those areas where we could improve ourselves. Now, if a person is only looking to be appreciated, he/she may not be able to make any improvement as they might be in a wrong impression that they are perfect & they do not need anything to be improved. So, feedback is yet another essential thing for our growth & development on 7 Cups of Tea as well as in general.

The feedback process is best understood by 'The Johari Model' which we recently covered during our Masters' program that I am enrolled in & it helped me a lot to understand this process as a whole. Sharing this in case if anybody would want to know more about feedback in depth.

Thank you for reading!

-lyricalAngel70

What is the four-part formula that you can use to say any difficult message well?

Micro-yes, data point, logical response, question

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

the micro-yes, to get buy-in

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

So people feel appreciated

@Heather225

...........

What is the four-part formula that you can use to say any difficult message well?

Micro-yes, data point, show impact, end on a question

Which one of these parts do you think you could improve on and do better for yourself "and why"?

Be more specific with the feedback that I am giving and avoid blur words

Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

Make sure effective communication occurs at all times here in 7 Cups

...........

- What is the four-part formula that you can use to say any difficult message well?

The micro-yes, data point, show impact and end on a question.

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

I feel I could improve on the micro-yes because sometimes I just jump right into the feedback, and after watching the video I realized it might be better to ask a question so the other person is aware that the feedback is coming, and so they have the opportunity to answer yes or no if the question.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

I feel it is so important to cultivate a feedback culture here on 7 cups because feedback allows us to grow and to learn. There is always room to grow, and always room to improve. Feedback culture can allow the community to strengthen, progress, and for people to feel more comfortable in their roles and not be afraid to ask for feedback, and offer feedback.