Course 2: Becoming a 7 Cups Leader - (Discussion #7) How to Provide Feedback

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

The four part formula are micro-yes, data point, show impact, and end the feedback with a question.

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

end the feedback with a question so that is open communication and a two way conversation to get the other person's insight as well.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

It is important to cultivate a culture of feedback so that we can learn, improve and grow because we are constantly changing, evolving and adapting.

What is the four-part formula that you can use to say any difficult message well?

1. The micro yes questions

2. Be specific

3. Impact Statement

4. Show Impact

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

Be specific- I tend to overgeneralize and fluff my words, it would be good to focus on getting to the point quickly and concisely

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups? It's important because it's for us to grow from, to become open minded and responsive. An outsider perspective can help us figure out what can go better, and facilitate healthy communication

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

The micro-yes question, data point, show impact and end on question.

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

I definitely need to work more on the data point part because I feel like I'm not doing that right currently which might lead people to het defensive to my feedback. I really want to avoid that as it may cause conflicts.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

it's very important for 7 Cups because at the end of the day, the goal here is to keep on learning and improving because nobody is perfect and we can all help each other to grow by spotting where we are going wrong and improving each other by giving necessary feedback for increased progress and efficiency.

@Heather225

The micro-yes, Data point, Show impact, End on a question

I think I could improve on show impact because it is one of the most important part of the formula.

It is important, because everyone will realise that feedback is not an attack or something extremely negative, just something that can really help you.

@Heather225

1. The four part formula is made up by four parts which are the micro-yes (questions), data point (clarifying blur thoughts), show impact (statement), and end on a question (ask about their thoughts).

2. I think I could improve on my introduction because it's the most important part for me as it prepares the person for what is about to follow. I have been always finding it tricky and awkward as I didn't want to sound too strict and make the person defense and end up on a conflict, but not lose my professionalism either as this could cause the person to not take their responsibilities and myself seriously. Although I'm polite and approachable, I hadn't thought about starting with a question to make the person feel more comfortable. It's also a great and kind way to make others trust you and I will start using it from now on!

3. On 7cups, our purpose is to support in the best way possible and grow better constantly for ourselves. As there's always room for growth and evolution, because no one is perfect, we try to be our best every day. In order to achieve that, giving feedback to help others improve through our experience as well as receiving feedback to improve ourselves is crucial. It's important to remember that we're entering a community that most people reach out to when they need help and support, so mistakes are expected as things are challenging and feedback is necessary to improve as listeners and as individuals. To conclude, we shouldn't forget to receive feedback with respect as well although the facts that we are leaders because this shows humility and can only help us get better on our work.

Please watch this video.

- What is the four-part formula that you can use to say any difficult message well? Micro-Yes (I have some ideas how we can improve things) Feeling of autonomy

Data Point - give specifically what seen blur words create them into specifically what happened

Impact Statement Because I did not get the message I could not do my work

A question wraps feedback with a question. What do you think about that?

Pulling feedback asking for it.

- Which one of these parts do you think you could improve on and do better for yourself "and why"? I think I do not show the impact often enough. By doing so I could help the other person see why this is so important

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

By giving feedback appropriately we can learn to accept feedback and grow as a community.

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

1. Micro-Yes - getting buy-in for the conversation
2. Giving your Data point - explaining what you saw or heard concisely
3. The impact statement - how the data point affected you
4. End with a question - creates commitment not just compliance

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

All of it. It's easy to do a lot of this when it comes to positive feedback, but I'm always apprehensive about providing constructive feedback for fear of triggering a reaction.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

Being involved in a support website, especially with so many listeners and so much anonymity, it's important to get feedback about what you're doing well and where you can improve. The communication is different in this forum.

1. What is the four-part formula that you can use to say any difficult message well?

- Micro yes

- Data points

- Show impact

- End with a question

2. Which one of these parts do you think you could improve on and do better for yourself "and why"?

Data point for sure as I need to try to be more clear in my feedback that I tend to not do because I want to try to sound as soft and nice as possible.

3. Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

Because being a listener or a member is always a learning curve. There's no stopping to knowing more about yourself as well as those around you. With feedback, there is growth and growth is a gift to any listener or member at the end of the day. :)

@Heather225

The 4 part formula for giving out feedback involves:

Microyes question- short but important question e.g. I have some ideas to improve things can I share them with you? Pacing tool-lets the other person know feedback is coming.

Specificity-Leave out blur words e.g you could be more reliable is wrong, say you said you’d get the email back by 11 and you didn’t give it back

Impact statement-how it impacted you eg. because I didn’t get the message I was blocked on my work and couldn’t finish it

End on a question- these are my thoughts on this, what are yours? Allows the situation to become a joint problem-solving situation instead of a monologue

Ask for feedback regularly, establishes you as a continual learner

I could work on leaving out blur words to be more specific and direct.

It's important to generate a good feedback culture in 7 cups so the community can improve as a whole.

1. The four-part formula: Use the micro yes question, be specific, include an impact statement, wrap things up with a commitment question.

2. I think that I could improve by being more specific—I certainly tend to use “blur words”.

3. I think that it’s crucial that a healthy feedback culture be nurtured on 7Cups since we rely on each other to improve as listeners and members of the community.