Course 2: Becoming a 7 Cups Leader - (Discussion #5) Approaching Conflict Resolution: Dealing with Issues Directly
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Any  community is going to go through challenges and sometimes people are going to be in conflict with one another or have disagreements. All of that is okay and should be welcomed and even expected. The trick is to figure out what is the best way to address these issues so that we can continue to grow individually and as a community. Most ethical codes for professions recommend approaching the person that you have an issue with to try to resolve it with them first. If you feel safe and comfortable, then that is the best way to go. Here are some other helpful guidelines for conflict resolution brought to you by @Tazzie (original post)!
â  Step back and slow down
â  Avoid repeating unhelpful behaviors in conflicts.
â  Habits can be changed through awareness.
â  Think before you put your words across in order to avoid something that will escalate the conflict.
â  Show clarity regarding your intentions and goals for the conversation
â  Avoid blaming or changing another person's point of view.
â  Listen to learn something new and express your views and feelings professionally.
â  Avoid assumptions and ask questions to explore the other persons story
â  Listen to the person on the opposite end as they will more likely try to understand you.
â  Do not convince them you are right.
â  Be aware of potential barriers to listening.
â  Express your feelings without holding the other person accountable for the conflict
â  Use I statements to express yourself.
â  State a feeling rather than judging.
â  Be responsible for your assumptions
â  On the internet, messages can be interpreted in several ways. To think that your beliefs and conclusions about  others are the truth, will only escalate the conflict.
â  Share your interpretation of the messages received.
â  Find a common ground
â Reaching a common ground will make it easier to resolve the conflict and will diffuse defensiveness.
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Question time!
1.) Have you ever been on either side of conflict resolution situation? How did you resolve it?
2.)  Can you think of any tips  we haven't listed to facilitate healthy conflict-resolution?
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@Heather225
1.) Have you ever been on either side of conflict resolution situation? How did you resolve it?
Yes of course all through life and working in Health care and also On Mental Health sites as Mod . You listen to what happened and work with the ones involved and be equally open minded and work with them to resolve what happened and how to move on. I believe everything can be worked on and worked out if people are willing to take accountability .
2.) Can you think of any tips we haven't listed to facilitate healthy conflict-resolution?
Allow each person to speak . Stay Nuetral, Do not take sides, Do not Validate inappropriate behavior or pacify either one but empathize and explain that you here as a mediator wanting to help work through what went on. Do not become a Enabler of continued behaviors when someone is not willing to work on their issue nor taking accountability.
Just my thought and what I have dealt with.. We need to be accountable for our actions and our words and we can all fall short and not always believe we did or said anything wrong.. we can hurt others untentionally or feel peer pressured .
