This is the room update feedback spot

How are the new rooms "safer" if Straight/Hetero people are/were being called "Disgusting cishets" in the Member Community Room? Yes.. I do understand the need for LGBTQ "safety" but itsn't it a bit hypocritical for them to spout that type of language towards "Cisgender Heterosexuals"?

I'm usually open minded. You live your life, I live mone. I respect you if you respect me. It goes BOTH ways. I NEVER judged anyone on their race, religion, sexual prefrences, gender identity. I actually dont feel "safe" on 7cups anymore. BUT after seeing how they chatted and calling me and others "disgusting cishets" I'm changing my mind about being "open minded" I blame 7cups. And the community "mods" who let it happen.

Minimizing the rooms from dozens to a couple was just plain absurd and asinine. Considering anyone with any web and tech design (even at most inexperienced level) also knows the feed wasn't costing the site a dime to run - especially after they stopped fixing the bugs and glitches back in the spring. So there was zero reason to remove it besides to outrage both listeners and members who depended on it.

Hi there-

If you have positive or critical feedback about last week's room change, this is the place to post it. We will respond to feedback and questions that are professional and kind as best we can and with the info we have.

As such, complaining or providing feedback in the rooms will no longer be acceptable. The rooms are for support and support programming and not about site feedback. This is also the forum area for feedback. Moving forward everyone will be directed here if you would like to discuss room updates.

The paid mods, the ambassadors, and anyone else in the community did not make this room decision. It is inappropriate and unfair to take out your frustrations on them. This room plan has been in the planning stages for most of the year. Many options and ideas were considered, many staff teams were involved. Based on the existing site and on the needs of the community (safety, focus on support, etc) this is the plan that was moved forward. Do not take your frustrations out on volunteers and on the mods.

To everyone who is accepting of this change thank you. We appreciate the messages and feedback of support. Especially from those who aren't sure about the change but are willing to give it a try.

And to those of you who are unhappy about it, we hear you. We know it was sudden and a large scale change. Please give it a chance knowing we are focused on improving the long term experiences here.

Enough from me, post your feedback below!

You know what this really reads as,

it reads as we realize we just made a giant mistake and we realize our volunteers and moderators are being attacked for our bad decisions, please now leave all negative comments right here instead and not beat up our volunteers and moderators for our bad decisions. Also this change has been a long time coming and planning but we didn't feel it necessary to let the community we serve know anything about our plans until the last second because we had the feeling this was not going to go over well at all with our regular members. Also we really only want to read about positive feed back, we are not interested in any kind of negative constructive critism or any negative comments in any form.

An thank you to our staff for the 28 up likes and thanks to everyone who wants to stay in good standing with us with your positivity. All other common sense suggestions will be thrown out the window or ignored completely.

Also to our regular members who have lost touch with friends that you relied upon for help and support, too bad, and good luck on discord.

This is the second time that major upheaval has come about without any prior warning. This time to the whole site not just a community. Honestly I understand updating and changing. I do not understand changing with no prior warning nor giving people a chance to adjust. Also from what I have seen there was nowhere to suggest this or a community discussion. Again things change without the people affected being involved. I am going to describe this as a major communication issue and as a mental health support site that advocates listening and talking this 'like it or leave' attitude is kinda gross.

If there are only going to be chatrooms open at scheduled times, can we please have times that are suitable for international members?

And could scheduled times be posted showing the timezone conversions to make it easier for international visitors to see what time it'll be in their country. Trying to work out timezone differences is a tricky thing!

One of the biggest problems I have with this massive change of how the site works is the blatant disregard for people with disabilities. Some people with disabilities get extremely upset with small changes in their routine, so this big upheaval of the community is really upsetting. It feels like no thought was given to people who become agitated with changes. If this was truly a year in the making, why was no warning given? Why was there no communication with the members when this is a site that puts the members first? I also think that the new way of accessing the LGBTQ+/MOGII group support rooms and Disability support rooms is too difficult and could derail people from getting actual support. This site should not defer people from recieving actual help.

@Jill7Cups

I understand why you made the change and I support it. It is a shame that people who disagree with this are going about sharing this opinion unconstructively and almost in an abusive fashion, yet it's ironic that they claim 7 Cups is ruining the supportive atmosphere. They forget that Glen and those working behind 7 Cups are human beings, just like they forget the volunteers are humans too; they don't deserve such cruel words and treatment being thrown at them, yet they expect perfect treatment from everyone they come across here.

I am in a Discord server with 5000+ people, it still works fine and everyone gets heard. Though I would recommend implementing a message slower (30 second wait per message?) for very busy times. People will get used to this change eventually.

@Jill7Cups

I've already posted this on the announcement thread, but I'll post it once more here.

I think the new system is stupid, to put it bluntly.

As a listener, I went to the group support rooms to get away from the inappropriate and downright perverted behaviour that one encounters in the General Requests everyday. I've had days as a Listener where every single request I take is someone making advances towards me. It's so draining to want to help someone and only have them demean you in return. This is part of the reason I became a Room Supporter, because it was so incredibly draining each day to feel so useless when I was just trying to do my part.

In the Group Support chats, I never personally saw anything inappropriate. When the thing that kept me from burn out on this site was taken away, I'm not gonna lie, I was upset. It seems like the idea wasn't thought through at all, that it was just an impulse decision. At least, that's how it seems, judging by the absolute lack of care and information that was given to us.

The only thing I've seen resulting from this change is crowded chatrooms filled with angry people. Restricting access to something people love and use frequently as a way of solving a small problem is unrealistic and illogical.

I wish we would've gotten further notice or more information on this before the changes took place.

There should be mods in all the room a barely see them exclusively in the member room

I was just censored in the Member Community room for 'daring' to inquire how people felt about the changes. My comment was literally deleted by [MonBon removed for confidential info] who afterward had the gall to invite me to express those thoughts in the forums. They told me the topic wasn't allowed to be discussed. I've been a member for many years and have seen 7Cups reinvent itself many times, and I support clamping down on bullying. But look at 7Cups' own behaviour -- they removed so many community rooms (lifelines for some) with hardly any notice, and now are suppressing conversations about the changes in the new chatrooms. No apologies either. Something is very wrong with management and operations at 7Cups.