Forum Functionality: Provide Feedback Here!
Hello, everyone!
As you might be aware, there are some on-going forum changes taking place. You can use this thread to provide any feedback, suggestions on forum functionality (functions, features, utility, any technical aspects only) or bugs that you encounter.
This is mainly being done to help keep things organized as it can be hard to gather it from various places/people and ease up the process for everyone to pass on feedback further to the 7 Cups team.
We encourage everyone to use this thread for its purpose anytime and use it for only that. Kindly review this post for any other feedback/behavior reports that don't involve forum functionality.
Hi, I don't know who to direct this towards, so putting it here. I am often posting using a handheld, and I've commented here on this thread before on two separate occasions and also checked my settings on my phone to make sure photos are allowed, and I cannot post photos from my handheld. I know this is probably a technical setting, but I wonder if I could at least get a response, like, hey, this isn't a priority, rather than radio silence. Oh, I forgot, maybe you don't know what a radio is! Just a joke! Haha, at least I think I'm funny to myself!
I tried again today, and photo will not upload from a hand held device, even with settings all checked and even with the newest update installed. A response, any response at all, even something that has to be censored, would be nice.
@PatienceImpatiens One way to report a bug is to Submit a request in the Help Center.
I tried to post an image just now, and it failed to upload. No error message. This was using the current 7 Cups app on an up to date Android device. But using the 7 Cups website on the same device, it worked. So it doesn't look like the device is the problem. Possibly a bug in the app.
Charlie
@RarelyCharlie Sure, Rarely, I'll try reporting it to the Help Center per your instructions. I know for a fact it's not just me, because on my plant thread, others had the same difficulty, and it was after my observations backing me up that I made my original post on here.
@RarelyCharlie
Whoops! I mis-spoke. How that last sentence was supposed to read was: it was after other people's observations backing me up, that I made the original post, and each time I have posted, I have checked prior to posting whether it's been fixed and alas.
Hi. I've been having trouble posting in the forums and one on one chat. I use the app. It's been freezing and putting a ridiculous amount of space in my messages.
Hello? Is this working? Having trouble posting from the app.
@CheeryMango is there any info about the posting glitch? I have heard about this in 1-1s too, not everyone experiencing it is posting here.
The forum editing glitch seems to be pretty bad again, takes many refreshes before I can edit at times.
I've heard the check in thread button does have functionality in the app even though it does not on the browser.
The changeover appears for slow when I try to change the check in thread on browser. Does the change go through on the app before I can see it on the browser on my end? Does it work to set it on the browser at all or has someone else been changing it for me?
I can't post a check-in. I tried many times and always get the same error "Something went wrong".
Editing has also become increasingly difficult, with some functions, like font size and color, having weird behaviors.
I have been trying for an hour, also copied the content, pasted into a new post, posted, and got the same result.
I also tried deleting the image and posting pure text. The taglist has been used before.
I checked whether it had actually been posted. Sometimes it gets errors, it keeps me within the posting form, but the thread is posted.
By the way, the "New Featured Thread" notifications are still not working.
I finally could post the check-in thread (after much trial and error)
1st I posted a "Dummy Thread" almost empty. Pure ASCII also works. But no tags, nor any formatting, pics, links, etc. This empty thread serves as a placeholder.
2nd I edited this empty thread, including all the content but not tags. Tags cause the error and no posting.
3rd I posted as a separate post the taglist with the thread name
4th I deleted this last post.
But, this check-in thread makes the Android app crash on my phone, which is a good one with Android 9.
So I guess the Check-in can't be viewed nor answered from the phone app. A large proportion of members (might be the majority) use only the phone app. Most members refer to 7 Cups as "this app".
I have found that our previous DS Check-in crashes the app too, as well as other threads.
Should we stop posting check-ins until this bug is fixed? I have the sense we are working mostly in vain, as most members can't enter the check-in. The same goes for Event posts.
Also, titles (and other texts) with font formatting can't be seen on the phone app. So it's not clear what the post is about. This happens too to many (maybe all) posts that don't crash.
Is it possible to take away the limit on replies to a post? This seems to be one of the causes of replies being made in the middle of the thread and so hard to find and impossible to find on the app. It is making moderation extremely hard as on some of the long threads with dozens or hundreds of pages the new post gets lost?
Listening - One Step At A Time!
@MistyMagic It seems to me that replies getting lost in the middle is simply a consequence of the design (which places a reply after the post it is replying to). It would be possible to provide a chronological view with the most recent post at the end (but this would make it difficult to follow discussions within a complex thread). A button could be provided to switch between the two views, but this is not the only possible solution.
Charlie
@MistyMagic
Agreed!
The limit for replies actually doesn't make much sense any way, since the replies aren't being "limited"-limited because of it or anything, if at all, it is kinda troublesome to scroll and find a "reply" button to reply to someone, I feel, so it definitely sounds better without the limit!😮
This pure-text Event post crashes my phone app. It has no images and no fancy formatting. Just larger font size for titles, some words in bold, and links.
I might try later deleting the links and some of this minimal formatting.
Many Forums posts crash my phone app. All our recent check-ins crash. I don't see a pattern.
My phone runs Android 9 and has plenty of memory and processing power. Samsung brand. I have high-speed WiFi internet access.
It's a good standard phone, so I am afraid many other people might experience the same and can't read our Checkins and Event posts, as well as other Forum posts.
Could you please give me the instructions for how to write a post that won't crash?
Thank you in advance!
PD: The Featured Thread notifications fail to direct to the corresponding page.
@HealingTalk
Thanks for flagging this. I have passed it on to the team for review and will update you once I hear back from them. Are you able to view the posts on the site with ease or are you experiencing the same issue too?
@CheeryMango
Hello, Mango!
Thank you for answering my post.
I don't have any problem when reading posts with a PC browser, only with the Android app.
Some posts crash the app, but others don't, and I can't see any pattern. For example, Emma's Event Masterpost has an image, links, and some text formatting, but doesn't crash my 7Cups App, while my Event post does.
Thank you again for your support!
