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April 25 - Now Saving Chats For A Year!

Laura April 25th, 2018

Hi Team,

A few months back, we changed how we are saving chats. Read about this update here. You all voted to keep 1-1 chat logs for 1 month. It has become clear that we were deleting messages too soon, many of you let us know that you need more time.

We have updated this to 1 year. All PMs will now save for 1 year!

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lovelyWhisper66 April 25th, 2018

@Laura Oh wow, amazing update! I am sure this will benefit many listeners and members. :D Thanks so much for the post.

Anomalia April 25th, 2018

For those who are concerned about privacy, no one can see your chats except for you and your listener and if you ever want to delete the messages, there is a trash can symbol in the top right of the chat that allows you to permanently delete all messages between you and that person.

2 replies
Laura OP April 25th, 2018

@Anomalia

Thank you! Yes! Everything is still secure!

RumpleSteeleSkin April 26th, 2018

@Anomalia

Thank you for sharing this as I only want my members to still feel safe and know their stuff is safeπŸ’™

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Compassionatepeace72 April 25th, 2018

How will we access those chats?

1 reply
Emily619 April 25th, 2018

@Compassionatepeace72

You can access your PM's by going to your conversations tab smiley

1 reply
KrinkTheMellowUnicorn April 30th, 2018

note that it is not retroactive (no deleted messages have been restored)


@Emily619

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GuardianAngel77 April 25th, 2018

@Laura

Yay!! Thank you for sharing this information!! Thank you for working

Hard on this!! This is great!!

CloudiWithAChance April 25th, 2018

@Laura Yay! I'm so glad (especially because I have a terrible memory...)

CaringBrit April 25th, 2018

@Laura cheers laura this will help many of us who have had chats n need to read back to remember what we discussed before we have the next ones with them saves time and energy having to be reminded what we discussed

vivelespatates April 25th, 2018

angryangryangry​​​​​​​

2 replies
April 26th, 2018

Why are you angry?

sad@vivelespatates

kindSoul10 April 26th, 2018

@vivelespatates :D I'm waiting for the announcement that chats will be saved forever to make it easier to recall chats from the past 7 years. :D

vivelespatates April 27th, 2018

The vote was very clear, 39,5% wanted the shorter period possible versus 32,3% for the longer one (which was 6 months and not 1 year).
The main concern was about privacy and safety. it shows how they dont care about what users really want, don't even respect the results of their own survey, so why ask us our opinion if anyway you don't respect it?? Very desapointed and concerned for privacy. Even it frustrates me to know that there is zero consideration for our privacy.

2 replies
KrinkTheMellowUnicorn April 30th, 2018

That's not really fair. The winning ideas was tried and has caused a number of problems. The poll was helpful but it hardly represented a large sample of users on the site.

Messages can still be removed by either participant at any time.


@vivelespatates

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AffyAvo April 25th, 2018

I'm really happy to hear about this! For those who are concerned about privacy they always have had and still have the optionn to delete. I think a delete all button would be a useful addition though.

2 replies
vivelespatates April 27th, 2018

@AffyAvo this button doesnt work properly all the time. when i change device, i still can see the messages that i deleted with this button?? so no this option doesnt work, and we have no real way to protect privacy and confidentiality.

2 replies
AffyAvo April 27th, 2018

@vivelespatates That's something that should be fixed quickly! Did you get any info from the support team about it?

KrinkTheMellowUnicorn April 30th, 2018

When you delete messages in a chat they are removed from the server.

If after that you still find messages in another device that is because they are stored locally on the device, but they are no longer available for reading by the other person unless they are coincidentally still stored on their device.


@vivelespatates

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RideaRainbow April 25th, 2018

We badly needed this update .......

ItsPreeti April 25th, 2018

1 year surprise