April 25 - Now Saving Chats For A Year!
Hi Team,
A few months back, we changed how we are saving chats. Read about this update here. You all voted to keep 1-1 chat logs for 1 month. It has become clear that we were deleting messages too soon, many of you let us know that you need more time.
We have updated this to 1 year. All PMs will now save for 1 year!
Is this supposed to be in effect still? It appears that only the last 40 messages are saved.
@AffyAvo - yes, this should not have changed!
@7Cupscommunity
I still don't have access this far back. Also, how is this supposed to work for group support?
@AffyAvo
Thank you for your question! We will look into it and get back to you
@AffyAvo
If you are having issues with your 1:1 chat history, please email support@7cups.com or submit a bug report. More information can be found at our Support Desk & FAQ.
We are still looking into your query related to group support chats. Thank you for your patience!
@AffyAvo
In most circumstances chats will save for a year unless a user deletes them. There are scenarios where the history will be shorter, such as Listener deactivating for a break. In general, group support messages save for 24-48 hours.
@7CupsCommunity I'll put in a bug report, but in general it seems like in both cases t's only a certain number of messages. Ie. go into a busy room, you might be able to go back 10 minutes.
Ditto with 1-1s, I cannot see an entire conversation unless there were only a few messages.
