April 25 - Now Saving Chats For A Year!

@Laura It'd be sooooo awesome if you could add a "Dark mode" to the site. I talk with members late at night and even with the brightness at minimum on my phone and PC it's still very "harsh" with the white background. Perhaps having the current color scheme stay, and creating a new, night-friendly scheme we can toggle on and off?

@Laura

Alslamu Alikum "Peace be upon you laura.. :)"

thanks for the update, yet i was wondering is this will make us able to keep the whole log of the 1-1 chat or just the same number of messages per chat because unfortunatly i found out that i can only go back to a certain number of messages per chat (i think 30 or 35 message) and any messages before that number can't be retrived.. i hope this update can include keeping the whole log since the 1st message in the chat as it really helps specially for us while chatting with long term members.

i think even when we listeners take a self-care time.. our long term members can go back to these chats if they needed to remember a certian thing we said or talked about before to help them feel better or cop if been triggered somewho and couldn't reach us at that time..

thanks in advance

Saving is good...

But when will this be processed?

On my conversations, it still seems to be working like usual - nothing is saved past what used to be.

Is this supposed to be in effect still? It appears that only the last 40 messages are saved.

@AffyAvo - yes, this should not have changed!

@7Cupscommunity

I still don't have access this far back. Also, how is this supposed to work for group support?

@AffyAvo

Thank you for your question! We will look into it and get back to you

@AffyAvo

If you are having issues with your 1:1 chat history, please email support@7cups.com or submit a bug report. More information can be found at our Support Desk & FAQ.

We are still looking into your query related to group support chats. Thank you for your patience!

@AffyAvo

In most circumstances chats will save for a year unless a user deletes them. There are scenarios where the history will be shorter, such as Listener deactivating for a break. In general, group support messages save for 24-48 hours.

@7CupsCommunity I'll put in a bug report, but in general it seems like in both cases t's only a certain number of messages. Ie. go into a busy room, you might be able to go back 10 minutes.

Ditto with 1-1s, I cannot see an entire conversation unless there were only a few messages.