Writing Reviews
As many of you know, we can leave reviews for listeners on our member accounts which helps them understand how you felt the chat went. You can leave a positive review when the chat went well and you can leave a constructive review when you felt the chat didn’t go well. Sometimes the reviews we leave aren’t transparent enough to tell how the chat really went or how we feel the listener could improve.
What does constructive feedback mean? Constructive feedback is the type of feedback aimed at achieving a positive outcome by providing someone with comments, advice, or suggestions that are useful for their work or their future. Refer to here.
Here are some ideas for leaving a constructive review vs a nonconstructive review (C for constructive and NC for Nonconstructive):
C: This listener didn’t show any empathy or validate how I felt.
NC: This listener didn’t help.
C: This listener asked me personal questions like my home address and social media accounts.
NC: This listener asks for personal information.
C: This listener did a great job at empathizing with me and asking questions to help me open up.
NC: Good.
C: This listener said they wanted to kiss me and be my boyfriend/girlfriend.
NC: This listener flirted with me.
C: This listener made me feel judged and said my problems were small compared to others.
NC: Unprofessional
C: This listener allowed me to open up about my situation and feelings which was a big relief.
NC: Amazing.
C: This listener stopped responding to me in the middle of our chat /or/ This listener never responded to me after picking up the chat.
NC: No response.
Examples of Positive Reviews:
This listener did excellent with helping me manage my emotions. They empathized and validated how I felt.
The listener helped me understand my emotions a little better. I feel like I can breathe.
This listener gave me adequate support and helped me feel less alone.
Examples of Negative Reviews:
This listener jumped straight into giving me advice and didn’t listen to what I had to say or how I felt.
This listener made my situation into a joke and said people have it worse than me.
The listener took a really long time to respond back to me making me feel like I was bothering them.
You are important to this community and we appreciate you having the courage to reach out for help when you need it most. We depend on you to let us know how you think our listeners are doing. You play a big role in our listener quality and we can keep working on improving that with members like you leaving a clear review of how you felt the chat went whether it was a positive or negative experience for you. We encourage you to write a review for these reasons. Without you, we couldn’t do it. Thank you!