Course 2: Becoming a 7 Cups Leader - (Discussion #7) How to Provide Feedback

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

1. The Micro-Yes

2. Data Point

3. Show Impact

4. End On A Question

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

I think I could improve myself on - Data Point . Because sometimes it tough to distinguish the difference between blur words and the actual data points. People would generally react differently to blur words and as it may sound condescending. So, I think this is something that I should keep in mind whenever I'm offering a feedback.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

It helps the community to grow through recognizing each mistakes or errors and working on it by learning to do better and improve. It also encourages people to be more open towards receiving feedback, since it can be positive or negative (feedback) so it gives them an opportunity of self development.

1 Micro-yes, Data-Point, Show the impact , End on question

2 data point I think it hard for me to choose the right words to use.

3 I think it can help everyone feel safe about getting feedback.

- What is the four-part formula that you can use to say any difficult message well?

Micro yes, Data point, Show the impact, End of a question

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

Previously I have definitely been in the camp of too direct (not on purpose I tend to blurt this face to face, I'm better with the written word!) and so data point would and showing the impact would focus my feedback and give the person a better understanding of why I am giving feedback.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

Having a feedback culture allows us all to grow. Part of that growth will be making mistakes or improvements and if we have no feedback we miss out on learning opportunites. It also helps keep a sense of teamwork rather than a hierachy.

Q1: What is the four-part formula that you can use to say any difficult message well?

A: The first step is micro-yes, which is to start the feedback with a question short and important. It could be like “I had a feedback for the report you just made, can I share with you?”. The second step is data point. The key is to use less word that involve subject judgment and use more objective and precise description. The third part is impact point, which is to list out the consequence of one behavior in order to make the brain understand the logic behind the feedback. The fourth part is to “end on a question”, which is to ask about the other people’s opinion.

Q2: Which one of these parts do you think you could improve on and do better for yourself "and why"?

A: I think I could improve on “data point”. To be honest, I’m not used to speak out the object evidence I find because it makes me feel like I’m a robot. I’m somehow afraid to use those evidence to build an argument because I feel like I am detached with my feelings. However, the video told me that using objective descriptions makes it easier for other people to understand. To balance between my personal feeling and the effectiveness of the feed back, I think that I need to understand that “data point” part is not the full feedback. Feelings also have logic inside and it’s important to show those logic in order to communicate with others. This does not mean that I ignore the feelings, it means that I showed a certain aspect of it. I would probably put those in to “impact” part or just show kindness in the “question” part.

Q3: Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

A: Personally, I think feedback is important because it helps to improve the communication skills for everyone in community. For members, it’s hard to be logical when they are emotional, which means listener have to find the logic in the story themselves. The feedback help listener to see if one has the right interpretation and if one need to improve the listening skills.

@Heather225

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

1. The Micro-Yes

You ask the person if they are ready to get feedback on a specific situation or topic so that they are prepared for it and have control.

2. Data Point

You explain what exactly you observed by using specific words and staying objective.

3. Show Impact

You then explain how the observed data point impacted you.

4. End On A Question

Finally, you end your feedback with asking the other person on their perspective. This enables the conversation to be a dialogue where you are problem-solving together.

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

I mostly know feedback giving from doing mock chats. I ask them on their perspective before I give the feedback, and afterwards we also talk about it, so I think, I got point 4. Since I always prepare them by telling them that I'll write a feedback message now and asking them if they are ready once I'm done, I think point 1 is okay as well. I'm not completely sure about point 2, but I'm generally a pretty objective person and in a mock chat that's not too difficult to do, so I think, that's alright as well, but I'll certainly pay attention to it in the future. I think point 3 is the one that I'll try to focus on, since I feel like I sometimes tend to forget to explain the reasons why I ask listeners to improve on something, since it's so clear for me by now.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

Firstly, 7 Cups is a place where we want to grow together, so it's crucial that we are able to give and receive feedback. Secondly, we want to establish high warmth and high expectations and that obviously requests a good feedback culture.

@Heather225

The four-part formula consists of: the micro-yes, the data point, the impact statement, and ending on a question.

I am very specific when it comes to giving feedback, and I often ask for the other person’s thoughts/input, but the micro-yes is something I don’t always find myself doing. I could definitely improve on using the micro-yes as an introduction more to signal that feedback is coming, especially in contexts where it’s not clear that feedback is going to be given.

The largest portion of the work done on 7Cups is done by humans and not machines. We aren’t able to reprogram or rebuild one another like we can with a machine. Instead, in order to be at our best, we need to collectively create an environment that is open to receiving and giving feedback.

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

The Micro YES, Data Point, Show Impact & End on a Question.

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

Data Point- converting the Blur Words to data points. Because this helps in channeling our thoughts and the message we need to convey in a more effective and a precise way, that really is sharp as well.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

The very first message in the first video has the answer " Feedback, is the fuel for growth" If no feedbacks, then you stop growing and you stay where u were lifelong.

@Heather225

- What is the four-part formula that you can use to say any difficult message well?
micro yes, data point, impact statement, end on a question

- Which one of these parts do you think you could improve on and do better for yourself "and why"?
ending on a question. i never really ended on a question, i feel if i did it was only because i was nervous about giving the feed back and didn't know how to manage it so i used the question as a distraction to change the subject in a diff manner.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?
Its important to cultivate feedback for me because we have so many academy programs, listeners, and members who are trying to do the next right things. and if the world was a perfect place i don't think 7 cups would be available to us, i feel we all have imperfections and sometimes we dont always see what other people see, i think positive feed back or positive criticism is a step to do better.. more like an improvement on what we can do better to achieve our goal, and knowing someone is giving feed back is to help us succeed and realize our full potential that we may not see but the other person does and they show they care in a non malicious way

@Heather225

1) The Four-Part formula: The Micro-Yes, The Data Point, The Impact Statement and End on a question

2)The Data point part is a section that really resonated with me. I think it could help me improve and do better as it helps stop individuals from interpreting words differently from what was intended. I think the data point can help me improve and do better by providing specific data to get a point across effectively. For example by talking specifics. It can already be hard to give difficult feedback as some people may get defensive therefore by getting straight to the point and proactively sharing your feelings we can work together to improve. Specific examples can help someone understand more so that they do not feel they are being judged and instead informed properly on how to improve.

3) A feedback culture is essential on 7 cups. A feedback culture encourages learning and improvement. I think it is important to have a feedback culture here on 7 cups so that we can all learn together and share with each other. It helps people build a stronger relationship where the mutual goal is for continual development and learning