Course 2: Becoming a 7 Cups Leader - (Discussion #7) How to Provide Feedback
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Now that we've learned about how to receive feedback, let's talk about how to provide feedback!
- What is the four-part formula that you can use to say any difficult message well?
- Which one of these parts do you think you could improve on and do better for yourself "and why"?
- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?
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@Heather225
What is the four-part formula that you can use to say any difficult message well?
The four part formula: The micro-yes, Data point, Show impact, and End on a question.
- Which one of these parts do you think you could improve on and do better for yourself?
I 'Show Impact'
- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?
we are a culture of learning , growing , helping others so feedback is there to support all those!
@Heather225
- What is the four-part formula that you can use to say any difficult message well?
1. The micro-yes
2. Data point
3. Show impact
4. End on a question
- Which one of these parts do you think you could improve on and do better for yourself "and why"?
Data point. I think I can improve being more specific about what I'm trying to point out and give feedback on. That would help the receiver of the feedback know what they need to improve more specifically without feeling confused or attacked.
- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?
That helps us improve and grow professionally, individually, and as a whole community. It makes us notice things and do our tasks differently and hopefully in a better way.
@Here4good74
Putting specific things into words especially in situations of giving feedback to persons about actions like listening or in what they participate can be difficult without it seeming like it’s personal. So I think getting information such as what the persons said to each other and how the people felt saying exactly what was told might help a little to make it more specific and objective.
@Heather225
What is the four-part formula that you can use to say any difficult message well?
- The four-part formula that can be used is:
1) The Micro-yes (short and important comment that prepares the brain for feedback
2) Data point (cutting out blur words and helps with specification)
3) Show impact (to express the impact of the data point)
4) Ending with a question to wrap up the feedback (creates commitment instead of compliance)
Which one of these parts do you think you could improve on and do better for yourself "and why"?
- I think I could improve on ending with a question to make sure that I'm not just telling the person what they need to do or aren't doing. It ensure commitment over compliance.
Why do you think it's so important to cultivate a feedback culture here on 7 Cups?
- Feedback culture is important so that Improvements are always being made to better the community and ourselves as Leaders.
@SirenOfSerenity
Remembering the end to a question is important also so that things circulate and like you mentioned not just a way for the person to comply to the feedback as we’re all human and need things to feel meaningful.
@SirenOfSerenity
as I learned over time you have doing thingsand making thing a habit so it can become automatic.
@Heather225
What is the four-part formula that you can use to say any difficult message well?
The four part formula includes :
- Micro-yes: It's when you start any difficult message with a small yes or no question so that the brain gets ready or knows that a feedback is going to follow.
- Data points: It's when we state the actual statistics or the specific details of the problem rather than using blur words or unnecessary adjectives.
- Impact statement: To state how the action actually affected us in any way so as to create a sense of purpose to the whole feedback.
- Ending with a question: To end the monotone and create a collective problem-solving environment.
- Which one of these parts do you think you could improve on and do better for yourself "and why"?
I'm positive that I need to improve on the impact statement since that comes around as a "personal problem" to the feedback-giver and therefore trigger a thought process that eventually leads to defensive replies and thus, make the whole feedback amount to nothing.
- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?
It is important to develop a habit of giving and receiving feedback since it is only then that we can perceive our short-comings and repair any damages that we might've done. Through feedback, we can bring about a hidden quality to light. As 7 Cups is a compassionate community, we must help each other become a better version of ourselves, both as listeners/members as well as human beings.
@KimByeongIn
That is a great point to bring up about how difficult it is to work wording the impact of the data because sometimes that really could turn into bringing forth a personal issue the feedback we had on their end. Probably the best way to solve this I’d go focus the impact on how it’s affecting the community instead such as how even with the efforts of the feedbacker if the feedbsckee doesn’t effectively do their part then that’d affect community in such way.
@Heather225
What is the four-part formula that you can use to say any difficult message well?
1 the micro-yes starts with a short bit important question such as do you think we can work on some improvements
2 datapoint be specific with what you saw and heard and strictly say this objectively
3 show impact explain how the data inspected you to fill in the reason and purpose behind work
4 end on a question duchas asking person how do they feel or see about this feedback
- Which one of these parts do you think you could improve on and do better for yourself "and why"?
i think I can improve mostly on the first part which is asking the easy but significant question because that’s something that I just learned that can be effective and realize how it’s useful as a way to transition the conversation to feedback.
- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?
It’s important because it’s a way we can take account of each other and Is one of the practical ways we can reach our high expectations goals and show our warmth by commuting by continuing to learn and make things consistent for everyone.
@Heather225 What is the four-part formula that you can use to say any difficult message well?
The micro yes, the data point, show impact, end with a question
- Which one of these parts do you think you could improve on and do better for yourself "and why"?
The data point is something I can improve as changing negative feedback into a constructive one can be helpful for the other person to work on it and improve themselves. Blur points can be heard for them to understand what we expect out of them hence making it into data points and providing can be really helpful
- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?
We all have scope of improvement. By giving and receiving feedback we can improve ourselves. Getting to know from another point of view can be helpful for us to improve ourselves. We might not think in their perspective which might be actually helpful. We can give and receive feedback and work towards it and contribute to the community in a better way
@yourbuddy30
you did bring. Up some really good points there.
@Heather225
I think this raises very good and valid points, whilst we do want feedback to have a reaction for change, it doesn't always achieve this, and the idea is to give the person concerned an opportunity to improve, by giving feedback in the wrong way, this could have adverse reactions.
It is very important to allow the person to be included in the feedback for a way forward rather than posing demands on them, we work together better as a team, by beating someone down, nobody is ever going to see any improvement or way forward.
@Heather225
@Heather225
- What is the four-part formula that you can use to say any difficult message well?
The Micro Yes - A simple yes or no question to inform the brain that feedback is coming and to open up the feedback as a discussion rather than facing the issues of beating someone down
Data Point - Blur words are not direct words, they are words that can show confusion and any feedback needs to be clear, open and concise
Impact Statement - To ensure the affected person understands how the issues affected you personally, they may not have realised it would cause such a problem, right?
End question - Opens up a pathway for the affected person to speak, work together on a solution rather than beating them down, teamwork will always grow, beating down will always have a negative impact.
- Which one of these parts do you think you could improve on and do better for yourself "and why"?
Personally, if I had to choose, it would to cut out blur words, although I think I'm good at explaining things, always have other people's emotions, feelings and wellbeing at the back of my mind in anything I do, I think I do use a lot of blur words, but honestly, I believe there is always room for improvement in all areas for everyone and we should always work to be better at everything we do.
- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?
I think mainly because we want everyone to follow the same procedure and rules, rules define boundaries and it is important we all follow the same protocol, although we have our own techniques in doing things, if we don't follow the same protocol, it can create confusion surrounding people needing feedback.
@iCareUK
Protocal and boundaries are important to follow even so we have our different ways of doing things on cups.
1 : The micro-yes, Data point, Show impact, and End on a question
2 data point and showing impact
3 I think giving feedback helps every person grow and be the best that they can be . I think it would help the whole community and also helps cups serve the members the best care they can get,