Course 2: Becoming a 7 Cups Leader - (Discussion #7) How to Provide Feedback

@shiningSound31

You don't need luck. Luck needs you

@Daf8

Hugs and Love

@shiningSound31

*Hugs, love, and hugs*

@Daf8

Thats soo true

@Heather225

- What is the four-part formula that you can use to say any difficult message well? Micro yes, Data points, Show impact, and End with a question

- Which one of these parts do you think you could improve on and do better for yourself? Data points. I feel like I tend to use blur words to make the feedback feel softer or more gentle.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups? I think it's important because we are constantly evolving. Without feedback, you can get stuck or assume that 'no news is good news'. Feedback is important as we all can learn more and grow more in our roles.

@PeaceLoveandPaws

So sincere! Amazing

@PeaceLoveandPaws

I get what you're saying about the blur words. I tend to use them to soften the blow as well because I do not want them to feel bad. However, it is important to be direct with others when needed. It can help give them the push they need!

@PeaceLoveandPaws

Keep up the good work

@PeaceLoveandPaws

No news is good news! Great way of expression! All the best!

@PeaceLoveandPaws I totally agree! Just because we received some good feedback doesn't mean we should rest! Great answer!

@PeaceLoveandPaws

Hi Paw 😊

"Without feedback, we can get stuck to assume that no news is good news". Couldn't agree more with that statement. 💖

Cheers!

Reallly well said. I like your point of view on this.

@Heather225

- What is the four-part formula that you can use to say any difficult message well?: The micro yes, leave out blur words, impact statement and end on a question

- Which one of these parts do you think you could improve on and do better for yourself?: Impact statement

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?: Helps people to become better listeners and community members

@azuladragon34

I agree! Nice one

@azuladragon34

Would you like to elaborate on why you picked the "Impact statement"?

@Aleks2

Because i am terrible at it

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

The micro-yes, Data point, Show impact, and End on a question

- Which one of these parts do you think you could improve on and do better for yourself?

the 'Show Impact'

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

It's important to cultivate a feedback cutlure here because feedbacks help us to improve and meet high expectations. with so many interactions, roles one can have on 7cups, a regular feedback helps in being more productive

@blissart

So true! Nice answer

@blissart

I agree! Regular feedback does help!

@Heather225

- What is the four-part formula that you can use to say any difficult message well? The micro yes, data point, show impact, end on a question.

- Which one of these parts do you think you could improve on and do better for yourself? Probably the show impact part.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups? I think its important to cultivate a feedback culture on 7 Cups because this platform is for helping people and theres always room for improvement. If we cultivate a feedback culture then there would be more improvements made by leaders and listeners which means we can improve in helping and supporting people.

@bookworm274 I really like what you've said about feedback mattering because the resulting improvements trickle down to the people that this site is trying to help and support.

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

1.The Micro 2 .Data Point 3.Show Impact 4.End on a Question

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

I need to work on all without a doubt .. I am not gonna say i am perfect on all these or even that great but I will say I found them all interesting to learn mrore from but I am gonna go woth 4. End on a Question.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

We all need feedback in real life and on this site because we need to know how we are doing and what ways we can improve and grow as a team and a whole community. We may be weak in some areas and need to know how we can improve and grow. We wanna do this in a contructive way by learning how to give the right kind of feedback and use the skills taught in the Video . As leaders we wanna make sure that we are not being hurfful to someone this pushes people away.. Do it in a constructive way and be kind about it and people will grow and stay around .Feedback can also be good feedback and make people feel even better and do even better !!

@Tyedyedbutterfly65

Very great answers!

@shiningSound31 Thank you

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

The four-part formula used to say any difficult message well is :

a. Micro-yes question : this question is a pacing tool - it helps the person know that the feedback is coming also it creats a moment of buy-in.

b. Data point : this is about being specific and cut out any words that aren't objective.

c. Impact statement : now impact statement is about naming exactly how the data point impacted you. It gives you a sense of purpose, meaning and logic.

d. End-on-question : wraping up the whole feedback with a question. This helps the conversation no longer become a monologue but rather a joint problem-solving situation.

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

The one part that i can really work on is the micro-yes question, i could really use that kind of question to help me let the person know that I am about to give a feedback and I am no longer bluntly expressing my feedback. I could also use data points to be clear and specific and not beat around the bush and give unclear ideas.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

We are all learning from one another. Feedback is about growth and we want each one of us to grow. It helps us to recognise whats missing or what could be done better.

@positivePumpkin22

Comprehensive answers Totally agreed and Love it!

Cheers! ^o^

Hey I love that you point out the relationship between giving feedback and growth!

- What is the four-part formula that you can use to say any difficult message well?

The four part formula: The micro-yes, Data point, Show impact, and End on a question

- Which one of these parts do you think you could improve on and do better for yourself?

For me, I'd have to say the Show Impact part of it :P

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

Feedback is important because if you don't have feedback, you have no way to improve yourself. Asking and receiving feedback is incredibly beneficial to your growth as a person, listener, or otherwise

@smolecho

It's so true what you are saying about feedback. Without it there is no way to improve. What in your opinion could you do to improve on the "Show impact" part?

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

The four parts embody the: micro-yes question, the data point of leaving our blur words, the impact statement, and wrapping up the commitment question.

I think I could improve on is the micro-yes question perhaps because I am not used to seeing feedback being conceptualized in this manner. However, I've probably done a micro-yes, just with different jargon across another field possibly. This step is important because I need to make sure that the other people is an appropriate pace to receive adequate feedback.

It's important to cultivate feedback to ensure that I and others are able to learn from their current strategies. We cannot read others' minds but we can learn from others and grow from it.

@Heather225

What is the four-part formula that you can use to say any difficult message well?

1. The micro yes questions

2. Be specific

3. Impact Statement

4. Show Impact

Which one of these parts do you think you could improve on and do better for yourself "and why"?

- The Micro-Yes. I have a hard time giving feedback because I dont want to make the other person feel bad. I have a tendency to get straight to the point. I feel leading with the yes question will ease us both into getting to the feedback without any prejudgement of each other.

Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

- It is important to cultivate feedback on 7 Cups because although we may feel we are doing a good job, there is always room for improvement. Having someone show us where we are strong and where we can improve will allow the culture to grow more. It will also show how we support each other and care about how we interact altogether.

What is the four-part formula that you can use to say any difficult message well?
The four-part formula is composed of the following parts: the micro-yes, the datapoint, show impact, and a question at the end.

Which one of these parts do you think you could improve on and do better for yourself and why?
I think I could definitely improve on the micro-yes, as it is not something that I have placed into practice before.

Why do you think it's so important to cultivate a feedback culture here on 7 Cups?
Feedback is a fundamental part of growth, so without feedback, it would be difficult to build up a community here on 7 Cups. We should aim to build a culture where feedback is regularly given, so that we feel comfortable both giving and receiving it and gain a better understanding of where to apply our efforts to best improve, whether it be as an individual, a team, or as a community on the whole.

@IvyL

I agree. Feedback helps with growth and we do not want to become stagnant in our progress. As 7 cups grows, we can grow with it when we apply ourselves. It is just as important to be receptive to feedback as well as providing others with good intentions! Thanks for your insight!

@IvyL I like the idea of having a culture where feedback is something totally normal/common.

@Heather225

What is the four-part formula that you can use to say any difficult message well?

The four part formula: The micro-yes, Data point, Show impact, and End on a question

- Which one of these parts do you think you could improve on and do better for yourself?

I think the show impact point is something that I can work on better.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

In my roles I have to give a lot of feedback all the time so I like to think I know my way around how to give it to achieve the best possible outcome for all. Without feedback we would not improve as quickly. For instance when I am grading a test or a training module it is important that the information given in the answers is correct. If it is not correct then if I give feedback carefully and sensitively the trainee has the opportunity to grow and learn just by listening to me, and asking questions so they understand.

Listening - One Step At A Time!

@MistyMagic That feels like a really nice/humane way of thinking about grading/evaluation--just trying to give people information they might find useful/applicable for improving, and trying to do this in a way that feels non-threatening.

Hi @MistyMagic

Very cool with your answers about why it is important to cultivate here, Misty

@Heather225

What is the four-part formula that you can use to say any difficult message well?

Language used in the video:
1) The micro-yes
2) Data point
3) Show impact
4) End on a question

Rephrasing in my own words:
1) Ask for permission to ask/share something with them
2) Share specific/concrete problems or examples
3) Explain or provide context for why these problems matter
4a) (Optional) Propose a recommended solution
4b) Ask the other person for input on how to resolve the issue

Made-up example:
1) "There's something I wanted to ask about--is now a good time?"
2) "I've noticed that the last few sets of documents we've received had a lot of obvious typos that haven't been getting fixed despite multiple back-and-forth iterations where we've documented these issues and asked them to fix it."
3) "It's been creating a situation where we're under a constant time crunch and I feel like it's unfair to my team that I'm burdening them with lots of urgent/ad-hoc review requests and we're bending over backwards just because the other group isn't doing their job properly."
4) "I'm wondering if we could ask the group sending us these documents to do an internal review before we're asked to look at them. Do you think that makes sense?"

Which one of these parts do you think you could improve on and do better for yourself and why?

I think the 4th part of asking the other person to weigh in or give their recommendations is something I could do more often. This sort of creates a sense of ownership for the other person, tells them that their voice/opinions matter, and establishes the situation as a dialogue where we're mutually trying to identify the best solution to an issue.

Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

I think it relates back to the cultural values of high expectations and high warmth.

• If feedback isn't given at all or is given in a way that isn't clear/specific/actionable, then expectations can't be maintained.
• If feedback is given in a way that isn't courteous/respectful/supportive, then warmth will suffer.

@QuietMagic I loved you answers! Looks like you thought very well where you can improve and that you really want it. I like that you added details and organized them well. Congrats!

What is the four-part formula that you can use to say any difficult message well?

Micro yes, Data points, Show impact and End with a question

- Which one of these parts do you think you could improve on and do better for yourself?

End with a question. I usually end by saying I'm here if you have any doubts but ending with a question is good.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

On a platform as big as 7 Cups its not easy to go in the wrong direction (no accountability). Therefore having feedback basically brings us back to the ground reality which works wonders.