Course 2: Becoming a 7 Cups Leader - (Discussion #7) How to Provide Feedback

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

The four parts embody the: micro-yes question, the data point of leaving our blur words, the impact statement, and wrapping up the commitment question.

I think I could improve on is the micro-yes question perhaps because I am not used to seeing feedback being conceptualized in this manner. However, I've probably done a micro-yes, just with different jargon across another field possibly. This step is important because I need to make sure that the other people is an appropriate pace to receive adequate feedback.

It's important to cultivate feedback to ensure that I and others are able to learn from their current strategies. We cannot read others' minds but we can learn from others and grow from it.

@Heather225

What is the four-part formula that you can use to say any difficult message well?

1. The micro yes questions

2. Be specific

3. Impact Statement

4. Show Impact

Which one of these parts do you think you could improve on and do better for yourself "and why"?

- The Micro-Yes. I have a hard time giving feedback because I dont want to make the other person feel bad. I have a tendency to get straight to the point. I feel leading with the yes question will ease us both into getting to the feedback without any prejudgement of each other.

Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

- It is important to cultivate feedback on 7 Cups because although we may feel we are doing a good job, there is always room for improvement. Having someone show us where we are strong and where we can improve will allow the culture to grow more. It will also show how we support each other and care about how we interact altogether.

What is the four-part formula that you can use to say any difficult message well?
The four-part formula is composed of the following parts: the micro-yes, the datapoint, show impact, and a question at the end.

Which one of these parts do you think you could improve on and do better for yourself and why?
I think I could definitely improve on the micro-yes, as it is not something that I have placed into practice before.

Why do you think it's so important to cultivate a feedback culture here on 7 Cups?
Feedback is a fundamental part of growth, so without feedback, it would be difficult to build up a community here on 7 Cups. We should aim to build a culture where feedback is regularly given, so that we feel comfortable both giving and receiving it and gain a better understanding of where to apply our efforts to best improve, whether it be as an individual, a team, or as a community on the whole.

@Heather225

What is the four-part formula that you can use to say any difficult message well?

The four part formula: The micro-yes, Data point, Show impact, and End on a question

- Which one of these parts do you think you could improve on and do better for yourself?

I think the show impact point is something that I can work on better.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

In my roles I have to give a lot of feedback all the time so I like to think I know my way around how to give it to achieve the best possible outcome for all. Without feedback we would not improve as quickly. For instance when I am grading a test or a training module it is important that the information given in the answers is correct. If it is not correct then if I give feedback carefully and sensitively the trainee has the opportunity to grow and learn just by listening to me, and asking questions so they understand.

Listening - One Step At A Time!

@Heather225

What is the four-part formula that you can use to say any difficult message well?

Language used in the video:
1) The micro-yes
2) Data point
3) Show impact
4) End on a question

Rephrasing in my own words:
1) Ask for permission to ask/share something with them
2) Share specific/concrete problems or examples
3) Explain or provide context for why these problems matter
4a) (Optional) Propose a recommended solution
4b) Ask the other person for input on how to resolve the issue

Made-up example:
1) "There's something I wanted to ask about--is now a good time?"
2) "I've noticed that the last few sets of documents we've received had a lot of obvious typos that haven't been getting fixed despite multiple back-and-forth iterations where we've documented these issues and asked them to fix it."
3) "It's been creating a situation where we're under a constant time crunch and I feel like it's unfair to my team that I'm burdening them with lots of urgent/ad-hoc review requests and we're bending over backwards just because the other group isn't doing their job properly."
4) "I'm wondering if we could ask the group sending us these documents to do an internal review before we're asked to look at them. Do you think that makes sense?"

Which one of these parts do you think you could improve on and do better for yourself and why?

I think the 4th part of asking the other person to weigh in or give their recommendations is something I could do more often. This sort of creates a sense of ownership for the other person, tells them that their voice/opinions matter, and establishes the situation as a dialogue where we're mutually trying to identify the best solution to an issue.

Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

I think it relates back to the cultural values of high expectations and high warmth.

• If feedback isn't given at all or is given in a way that isn't clear/specific/actionable, then expectations can't be maintained.
• If feedback is given in a way that isn't courteous/respectful/supportive, then warmth will suffer.

What is the four-part formula that you can use to say any difficult message well?

Micro yes, Data points, Show impact and End with a question

- Which one of these parts do you think you could improve on and do better for yourself?

End with a question. I usually end by saying I'm here if you have any doubts but ending with a question is good.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

On a platform as big as 7 Cups its not easy to go in the wrong direction (no accountability). Therefore having feedback basically brings us back to the ground reality which works wonders.

What is the four-part formula that you can use to say any difficult message well?

micro - yes, data words, Specificity, show impact, wrap it up in a question.

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

I can improve upon Specificity, showing impact and wrapping it up in a question.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

It is important because to progress and to get better at something, regular feedback is a must.

@Heather225

What is the four-part formula that you can use to say any difficult message well?

🌸 The four part formula: The micro-yes, Data point, Show impact, and End on a question

Which one of these parts do you think you could improve on and do better for yourself?

🌸 The micro-yes part of the formula.

Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

🌸 It's important because we are learning daily and no one is perfect. By facilitating a healthy feedback culture, we help create a space for growth and improvement for others too

- What is the four-part formula that you can use to say any difficult message well?

I love this formula! Start with a "micro-yes" question, give a specific example, share the effect, and end with an open-ended question.

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

I think I do pretty well in giving feedback and following these steps. What I want to do is be extra mindful of the next times I give feedback and notice what I do for each step.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

Feedback is how we learn! We need to be able to give it and be open to receiving it!

- What is the four-part formula that you can use to say any difficult message well?

1. The micro-yes

2. Datapoint

3. Show impact

4. End on a question

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

I feel like I could improve on end on a question because I am always eager to make a quick impact on people, so before he or she gives me a confirmation answer, I will not end to give more and more feedbacks.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

We appreciate everyone's work here on 7 Cups, but that does not mean everyone's work is great on 7 Cups. Everyone needs to learn online, and it's impossible to organize such a large group to become professional. However, just small feedback from others can make a big impact! Feedbacks make us learn quicker and make the whole community be more motivated.