Course 3, Discussion 2: Accepting and Providing Feedback
If you prefer a video/audio explanation, please watch this video.
Some reasons why accepting feedback is important:
It helps us improve our craft/skills/ourselves
We become aware of our own short comings.
We can learn how others may perceive us.
Reasons why it can be challenging to hear constructive feedback:
We might associate it with who we are as a whole.
We may think the person giving it has lost respect for us.
It can hurt our ego.
The choice is yours! Are you willing to deal with discomfort for your greater good? If so then constructive feedback is an essential tool you must utilize.
Now let's see how to give feedback!
If you prefer a video/audio explanation, please watch this video.
Steps to give useful feedback:
Sandwich it between genuine positive feedback.
Don’t do it too often. Remember a person can only accept so much constructive feedback before it drains them. Use it sparingly.
Ask yourself what you are communicating is beneficial to the person or your own personal preference. Only provide feedback if it will help the person.
Let's practice giving constructive feedback.
This is the situation.
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
✒️ Please reply to at least 1 of your peers in this thread with encouraging or supportive words!
❗After fulfilling the requirements of this post, please check out the next post here!
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@FrenchToast
@FrenchToast
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hi Coffee!! I hope your day is going well :) I wanted to let you know how much we appreciate your punctuality and dedication to 7Cups. I also just wanted to remind you that you have some missing assignments. It is important to communicate with me and other leaders if you have some issue regarding your tasks. We know you really care about people and want to give it your best here at 7 cups :) Thank you once again for all your work.
@whimsicalCloud4661
I love it. Appreciate your write up and the use of just Coffee - I considered it but changed my mind in the end. But it shows familiarity.
@FrenchToast
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hi CoffeePerson198. I'm so glad you are part of our team. You are so caring and punctual and it is great to see how you impact others with this. I'd like to bring to your attention that one assignment has not yet been completed for 3 weeks and I'd like to chat about what is going on with this one assignment as it has gone on and it hasn't been an issue with any of the others. Would you please share with me what has been happening with it? It's an important part of our team's responsibilities.
Thank you for sharing that. I appreciate your candor and look forward to seeing your missing assignment. You are such a valued part of this team. You are quick to respond in under 24 hours when we reach out to you, and you are so empathetic with members and team members you interact with. Thank you for all that you do. I look forward to continuing to serve with you.
@KristenHR
Your feedback is very well done. :)
@FrenchToast
Hi CoffeePerson198,
Your prompt responses and dedication to the team are truly commendable, and your empathy towards others is always evident. However, it seems that some of your assigned tasks have been left unfinished for the past three weeks, and I haven't heard from you about the reasons why. I believe in your abilities and your commitment to the team, so I’m confident we can find a way to get back on track. Thank you for your continuous hard work and positive attitude!
@alllrightyyyyyy
This feedback is great—it’s clear, supportive, and encourages improvement while acknowledging strengths. The balance of praise and constructive advice feels motivating and respectful. Well done!
@FrenchToast
Hey CoffeePerson198! I really appreciate your punctuality and how you always respond so quickly—it's clear that you care deeply about our team and the work we do together. Your empathy and genuine concern for others are such valuable qualities. I've noticed that some of your tasks haven't been completed over the past three weeks, and I haven't heard from you about what's going on. I'm sure there must be a good reason, and I'd love to understand how I can support you better. Your quick responses and caring nature make a big difference, and I'm confident that with a bit more communication, we can tackle any challenges and keep moving forward successfully.
@wishfulForest1871
This is such a nice way to give feedback!
@FrenchToast
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hello CoffeePerson198, I hope you are doing well in your end. I have noticed that your responses give empathy and care for the people in 7 Cups. However, It appears that you have not completed your assigned for 3 weeks. Do let me or other mentors know if there is any struggle on your end. We do appreciate your support here in 7 Cups and I would like to hear from you when you're ready. :)
@whattospeak
i like this message , it looks so real 😀
@FrenchToast Hi CoffeePerson198,
I really appreciate your punctuality and the empathy you show toward others on our team; it's clear that you genuinely care about people. However, I've noticed that the assigned task has not been completed for the past three weeks, and there hasn't been any communication from you about the delays. If there´s a situation that is making it hard for you to manage these tasks, I´m here to support you.
Hello Coffee, I Hope you are having a great day. First, I want to thank you for being punctual and respond to others fastly. I see that you did not have completed your assignments for three weeks. It is really important to complete them to stay on track. I am sure that you are able to do that. Have a great day.
@FrenchToast
Hi CoffeePerson198,
You're always so punctual and empathetic, which is awesome. I noticed some tasks haven't been completed for a few weeks, can we talk about that? I know you can get back on track because you always show such dedication.
Thanks!
@Damonchandio Such a precise welcoming message. Well done!
@FrenchToast You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hi CoffeePerson198! I'm just checking in to see how you are? Hope you are okay. I've heard great things about you from your chats and that you are very punctual and make the users feel welcome with a fast response time. Just wondering how you are getting on with your task as you haven't updated me on your progress for 3 weeks now. So feel free to pop me a message about that. I know you are very empathic and care about the members which is such a good thing to hear. You are doing great as a listener. Hope to hear from you soon!
@Ivebutterfly that's a really amazing feedback 💕
@FrenchToast heyy coffee! How are you doing? I wanted to check on you i haven't seen you as much active lately hope everything is alright .
I also noticed you still haven't admitted your last assignment it's been quite a while , i hope that you would let me know of you are facing any difficulties with it I'll be more than happy to help you through it .
Lastly thanks for all your hard work , care , and welcoming towards this community your presence here made a huge difference to the better .
This is really good well done!