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Cast your vote ! Saving messages in chats & rooms!

Laura December 12th, 2017

Hello Community,

I am here to ask for your feedback on an important topic: messages saved in every 1-1 chat. Many of you have long asked for more saved messages in your conversations and up till now, we have saved only the previous 10 messages in every conversation. This was for anonymity and storage reasons.

However, we are moving over to a new tool that will allow us to store and retrieve messages much more efficiently. As it can be frustrating to lose messages, this tool will allow us to do that. Hooray! Instead of saving messages by count, we will be able to save them by time.

Note: You would still be able to clear the chat log at any time.

This would also allow us the ability to increase the amount of time group support messages are saved.

So here is what we need to know from you! How long would you like to see your messages in a chat or group support to save for before they are automatically deleted?

Please vote on this idea here!

PLEASE CAST YOUR VOTE BY MONDAY, DECEMBER 18th

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Lucylistener December 14th, 2017

How has everyone

December 14th, 2017

I have a question? went to my one on one with my therapist. Now my picture is there in all our conversation. Just started a few minutes ago

What is going on? Is this chat still private and why was my link attached now and not at the beginning or am I being monitored?

It would have been nice and mindful to have been informed first. Nothing hide I just don't care for those types of surprises it makes me feel unsafe. I've been here all night and things were not this way.

2 replies
Diandra December 15th, 2017

@scarletPear1945

I could be wrong, but I don't believe anything has gone into effect yet; we'd definitely have been more informed.

However, the site has been having a lot of glitches throughout today regarding the chats; if you mean it looks like you messaged yourself, I have that too right now. I'm not too sure what you're experiencing, but almost everyone is experiencing a glitch. The team is working on it, though!

1 reply
December 15th, 2017

@Diandra

Thank you for a prompt response. However another question? Whatever caused the glitch to attach my picture and username is now linked to my one on one with my Therapist. I feel my privacy has been breached. I have not build a relationship with her to expose my stuff to her as of yet. I think that should never of happened. So now I feel personally was that the intent?

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Cristrauss December 14th, 2017

I believe since it is an anonymous interaction, there is no harm in keeping a history

MiyakoBear December 14th, 2017

i started out at 7cups as a guest. and everytime i needed support, i always came here as a different guest. its tedious typing everything out everytime but i do it because i'm scared of having my personal issues out in the open. especially now that i'm a listener.

i've read everyone's thoughts on this so far and here's what i think:

1. 1-1 chat should retain everything as long as the chat is active or has just recently ended. once the listener logs out or 12 or 24hrs have passed, then the log is erased and only the last few (10-15) messages are retained. this gives the listener enough time to read back, reflect and take notes.

2. make note-taking easier and non-disruptive to the active conversation by allowing the listener to "add to notes" chosen messages that they think are important, by simply clicking on the message. once the first "add to note" is clicked, a new note is automatically created with the member/guest handle and date as the title and the selected messages as content. the listener can also add to the notes afterwards, things such as thoughts or to-dos. after all, the priority of the listener is, first and foremost, actively listening to the guest/member.

3. allow the guest/member to delete everything. this includes the notes generated on them. if a guest/member doesn't want to be remembered, then that is their right and i don't think they would feel bad or unprioritized if you don't remember them as it was their choice to wipe the logs. the privacy and protection of our guests/members are the most important thing in my opinion.

in the end though, having a feature-rich site doesn't automatically make good listeners. these are just tools to help us get there.. but if we don't put in the effort to actually listen, learn and take notes, no amount of tools will help.

Ranmusic December 14th, 2017

There are no assurances that saved messages will be secure and never used beyond keeping track of chat history. Saving messages have not helped me in the past and I'm not sure I want my personal details hanging out there to be exploited by listeners or management. I want the right to delete my messages as needed where both parties have no access to it. If listeners don't have a reference point, just get a reminder from your members.

Not a good idea to retain messages unless both parties agree to it.

1 reply
scarletStrings4385 December 15th, 2017

@Ranmusic

hi, um i'm new to this, so i'm really confused even still. so basically we have listeners who support us and evrything and direct us on a personlised pathway right? but then since there are other member such as you and myself can we not communicate with each other .

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imhereforualwaysandforever December 15th, 2017

I wish the listener could delete the messages...at times I'll be messaged and 10 minites in most of our messages are gone and I'm very confused what we talked about. It would be really great if the messages would stay there unless I wanted them gone then I could delete some of them. As for the chat rooms the messages could disapear because I don't see a need for them.

straightforwardRaspberries7987 December 15th, 2017

I would prefer to have the choice to keep or delete my chat history. Today, after a really amazing session with a wonderful listener yesterday, I wanted to reflect on our discussion and take it in again with a fresh perspective; how I was feeling at the time, her responses, how I felt at the beginning and where I netted out -- much relieved and feeling better - at the end. While some parts of it still were available, the entire session was not. In not having access to the entire 'transcript' I feel like I lost something I really valued. It's possible to continue to learn from the exchange, and be comforted by it, long after the conversation has ceased.

HopieRemi December 15th, 2017

Hey @Laura I brought this up in a member room and members have told me that they would actually prefer if there was 30 to 40 messages stored at a time rather than 10, and are wary of it being tied to time because that would mean potentially losing a complete log of a message and that would confuse them. If we move to storing logs for x months, will we also keep messages after that so we have something to go off of?

2 replies
burnlngEmber December 16th, 2017

Hey @BurningEmber I brought this up in a member room and members have told me that they would actually prefer if there was NO messages stored anytime rather than 10, and are wary of it being tied to time because that would mean potentially losing privacy and anonymity and that would harm them. If we move to storing private information for x months, will we also keep these private information after that so we have something to get off on?

2 replies
HopieRemi December 16th, 2017

@burnlngEmber

please change your username ? Whats the point of copying mine ?

@Laura @Kate

2 replies
burnlngEmber December 19th, 2017

@BurningEmber soon ❤️

1 reply
HopieRemi December 19th, 2017

@burnlngEmber

... okay. @Kate @Laura

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silverPeace98 December 15th, 2017

Message should not be deleted coz as a Listener i might tend to forget certain things thy said so it might come in handy to refer back

1 reply
silverPeace99 December 16th, 2017

@silverPeace98 Have you ever heard of Privacy and Confidentiality? heres a resource link:

www.dictionary.com/browse/privacy

and

www.dictionary.com/browse/confidentiality

I hope you have a better understanding now. Get back to me if you have any questions.

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shyGrapes December 15th, 2017

Users not listeners should have control on their chat history, they can delete whatever they want ( like Skype ) where it's deleted from both sides.

1 reply
naturalStrawberry16 December 16th, 2017

@shyGrapes I totally agree . It's a way to respect their confidentiality

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