Cast your vote ! Saving messages in chats & rooms!

How has everyone

I have a question? went to my one on one with my therapist. Now my picture is there in all our conversation. Just started a few minutes ago

What is going on? Is this chat still private and why was my link attached now and not at the beginning or am I being monitored?

It would have been nice and mindful to have been informed first. Nothing hide I just don't care for those types of surprises it makes me feel unsafe. I've been here all night and things were not this way.

I believe since it is an anonymous interaction, there is no harm in keeping a history

i started out at 7cups as a guest. and everytime i needed support, i always came here as a different guest. its tedious typing everything out everytime but i do it because i'm scared of having my personal issues out in the open. especially now that i'm a listener.

i've read everyone's thoughts on this so far and here's what i think:

1. 1-1 chat should retain everything as long as the chat is active or has just recently ended. once the listener logs out or 12 or 24hrs have passed, then the log is erased and only the last few (10-15) messages are retained. this gives the listener enough time to read back, reflect and take notes.

2. make note-taking easier and non-disruptive to the active conversation by allowing the listener to "add to notes" chosen messages that they think are important, by simply clicking on the message. once the first "add to note" is clicked, a new note is automatically created with the member/guest handle and date as the title and the selected messages as content. the listener can also add to the notes afterwards, things such as thoughts or to-dos. after all, the priority of the listener is, first and foremost, actively listening to the guest/member.

3. allow the guest/member to delete everything. this includes the notes generated on them. if a guest/member doesn't want to be remembered, then that is their right and i don't think they would feel bad or unprioritized if you don't remember them as it was their choice to wipe the logs. the privacy and protection of our guests/members are the most important thing in my opinion.

in the end though, having a feature-rich site doesn't automatically make good listeners. these are just tools to help us get there.. but if we don't put in the effort to actually listen, learn and take notes, no amount of tools will help.

There are no assurances that saved messages will be secure and never used beyond keeping track of chat history. Saving messages have not helped me in the past and I'm not sure I want my personal details hanging out there to be exploited by listeners or management. I want the right to delete my messages as needed where both parties have no access to it. If listeners don't have a reference point, just get a reminder from your members.

Not a good idea to retain messages unless both parties agree to it.

I wish the listener could delete the messages...at times I'll be messaged and 10 minites in most of our messages are gone and I'm very confused what we talked about. It would be really great if the messages would stay there unless I wanted them gone then I could delete some of them. As for the chat rooms the messages could disapear because I don't see a need for them.

I would prefer to have the choice to keep or delete my chat history. Today, after a really amazing session with a wonderful listener yesterday, I wanted to reflect on our discussion and take it in again with a fresh perspective; how I was feeling at the time, her responses, how I felt at the beginning and where I netted out -- much relieved and feeling better - at the end. While some parts of it still were available, the entire session was not. In not having access to the entire 'transcript' I feel like I lost something I really valued. It's possible to continue to learn from the exchange, and be comforted by it, long after the conversation has ceased.

Hey @Laura I brought this up in a member room and members have told me that they would actually prefer if there was 30 to 40 messages stored at a time rather than 10, and are wary of it being tied to time because that would mean potentially losing a complete log of a message and that would confuse them. If we move to storing logs for x months, will we also keep messages after that so we have something to go off of?

Message should not be deleted coz as a Listener i might tend to forget certain things thy said so it might come in handy to refer back

Users not listeners should have control on their chat history, they can delete whatever they want ( like Skype ) where it's deleted from both sides.