Cast your vote ! Saving messages in chats & rooms!
Hello Community,
I am here to ask for your feedback on an important topic: messages saved in every 1-1 chat. Many of you have long asked for more saved messages in your conversations and up till now, we have saved only the previous 10 messages in every conversation. This was for anonymity and storage reasons.
However, we are moving over to a new tool that will allow us to store and retrieve messages much more efficiently. As it can be frustrating to lose messages, this tool will allow us to do that. Hooray! Instead of saving messages by count, we will be able to save them by time.
Note: You would still be able to clear the chat log at any time.
This would also allow us the ability to increase the amount of time group support messages are saved.
So here is what we need to know from you! How long would you like to see your messages in a chat or group support to save for before they are automatically deleted?
Please vote on this idea here!
PLEASE CAST YOUR VOTE BY MONDAY, DECEMBER 18th
@Laura
I think it is a good idea to give listener the choice to clear or save the chat
This tool 'll be useful
So I agree
But in the group chat I don't think it is necessary
I think it should be left between the two people to about what they want to share and how long in 1-1 chat.It gets difficult to reconnect when a lsitener connects with a member after a long time.For group chats the chats should remain for about 5-10 min for the new participants to uderstand the context
I think that it's up to the member to decide if they want to keep their chat history or not .
I think it's a matter of preference. What if I need to come back to the chat later? Because I find I might need to reflect on said things. I think it's best if messages are deleted by default but you could save the messages you feel you want to save (like long pressing on Snapchat).
I understand the need to save messages, but client confidentiality is really important.
many companies have suffered hacks, and what if the phone is stolen, could someone be blackmailed?
i think the risk outweighs the pros
i think chat history should deleted an hour after logging off. that way clients can reflect right after appts.
@Laura It's a great idea for those of us who have multiple regulars, but If you do that, please grandfather the existing situation and make the longer history an OPTION that the member can turn on should they want to. (this is the basics of good design, but worth mentioning still). This is to avoid surprising those members who are less tech-savvy and don't know how to delete chat history and just want things stay the same.
I think it would be a good tool if the listener has the control. Some messages may bring back some bad feelings or memories if non-listeners were to go through them all. Of course, Listeners should have the other person's permission if they want to save something they have said. Either way, it could have both of its negatives and positives.
Its great,
Control should be in hands of sharer, to save messages, if they want to, make it only an option for sharer rather than listener to protect sharers?
I really value my interaction.with my therapist. I think it truly has helped me manage my challenges, anxieties, self doubts over these last few days. I often read through the chats, again, so that I can remember what was discussed. What was said. I wish there is a feature wherein I can save, download previous interactions in my own files. There have been some interactions that have been truly impacting. At the same time, I am so appreciative of the anonymity of using the therapy on this site. I love the convenience of unloading and emptying my constantly churning mind ... even if it is 4 in the morning. Now I don't expect my therapist to respond. But what a fantastic feature. The fact that not all messages don't get saved makes this a very sacred place for me. It makes it my protected sanctity.
I mixed ...
@green18doz30 good for u
I would prefer not to have a chat history. This way if anyone has gotten a hold of my phone, they will not be able to read my private thoughts. What if I am having a really bad day with my partner who could be controlling and I vent here to get some clarity, help, and support from a therapist or listener. My partner reads the posts! It could cause me some unnecessary stress.