Forum Functionality: Provide Feedback Here!
Hello, everyone!
As you might be aware, there are some on-going forum changes taking place. You can use this thread to provide any feedback, suggestions on forum functionality (functions, features, utility, any technical aspects only) or bugs that you encounter.
This is mainly being done to help keep things organized as it can be hard to gather it from various places/people and ease up the process for everyone to pass on feedback further to the 7 Cups team.
We encourage everyone to use this thread for its purpose anytime and use it for only that. Kindly review this post for any other feedback/behavior reports that don't involve forum functionality.
I'm sure this has been brought up before but it would be really nice if when a new featured thread notice pops up if clicking it actually took you to the post.
Still dealing with a horrible stutter on pages and it often doesn't go to the latest reply but stops halfway down the page.
And sometimes an API error pops up when trying to post something?
@mytwistedsoul Shook my head for all three lol. 🥲
It'll definitely be nice to have the notification directly linked for the featured threads also.
Several others and I have been facing this error code too while trying to post an image or even a YouTube video directly in a post. :')
Putting it here again, and inviting some responses for this one particularly xD In the forum restructure meeting held recently, I got to know that apparantly many people get the direct notification of the post that's upvoted for them? And not just the notice taking one to the first page in a thread (like it does for me and a couple of others). How does upvote notification work for youuuu? 😮
Any way to ummm solve this?
I've tried suggesting this many times that it'll be nice for the upvote notification to take us to the exact post/ comment/ reply upvoted (or hearted) and not just the original post/ first page of a thread, would be a "funny" thing if it is something already there and just me facing a bug lolll! 🥲😅
Any updates on this one yet? @cheerymango @Chocpastry9516
Also tagging @bookworm274 (as I remember you mentioned the same thing)
@Sunisshiningandsoareyou On the website I just get the link to the first page in the thread, not the specific post. I wonder if it works properly in the app 🤔
And does it still say upvote instead of heart? I'll try to remember to investigate the next time I get one.
Charlie
@RarelyCharlie
Yes, I meant for the website too. Unsure about the app either. :O
Using forums on the app is something I'm admittedly scared of loll. XD
Says upvote or heart where? The notification(s)?
The app notification is still "xyzamazinghooman upvoted your post" and the website notice is still "Your post was upvoted" also.
Upon hovering on the heart icon though, it says "heart to show support".
@Sunisshiningandsoareyou Thank you for the heart 😉 I used it to check the app, and it doesn't work properly either!
Charlie
@RarelyCharlie Hehe you're welcome. XD
@Sunisshiningandsoareyou I got the API error as well, when flagging a post, sometimes.
Does anyone know, what an API error is?
Or what do the letters mean?
I have some background in computers, but I have never heard of an API error before, that is until I came to 7cups.
Some explanations would be helpful.
@calmMango9611 An API is an application programming interface, and that is a formal internal interface between one part of an application and another part. 7 Cups has an API that is currently in version 2, which interfaces between the user interface in the website or app, and the database. You can go to https://www.7cups.com/apiv2/ and it will respond with an empty object in JSON format. (I have no idea why it does that, because it's completely useless.)
I suppose an API error is an error that occurs inside the API, but the user interface doesn't have a specific error message for that situation, so it just tells you the internal error number…or something.
Charlie
@RarelyCharlie Thanks for your help.
@Sunisshiningandsoareyou Upvote notices just go to the first page for me too. I've never had it go directly to the post that was upvoted since I've been here so it must be a big bug
The hearts - I have something I'm wondering about but I'm not sure about it. I'm pretty sure there are posts I'm upvoting but days later I can upvote it again? But it could just be that I'm not remembering correctly 😕
@mytwistedsoul
Oof same again haha :') I was pretty shocked when some mentioned they get direct notices for upvotes also. One of those "whatttttt???" in capital letters-moment. xD
I hope this big bug gets resolved for the rest of us soon. :/
Not just you again, Soul, I'm able to heart again too after a couple of days. I dunno if it's a bug too or just some intended "update" Or that, if it registers as a new upvote in our stats or not.😮
Either way, I like hearting so this might be one of these 'tolerable-ish' bugs for me lol.😆
@Sunisshiningandsoareyou I'm glad to know it's not just me. I just thought I was forgetting to heart things. Like you though I don't mind hearting things again
No way! It goes right to upvoted post? Sounds mythological lol 😂 half the time it doesn't even go to the newest post for me and I have to go on a treasure hunt
Definitely agree and hope they get things fixed soon too
@mytwistedsoul
Aw it's never you, and always the forums. (Atleast that's how I comfort myself haha) Yay to more hearts though! ❤
Lolol Soul I cracked up at "mythological" for real haha xD I had the exact same shocked pro max reaction too because yes lol, this is unfair xD why do we have to go on these treasure hunts *always*. :')
Me too, keeping my fingers crossed (and hoping they don't get stuck🤣).
@Sunisshiningandsoareyou I like your thinking! It's not me it's the forums! I can make good use of that lol 😂
I hope your fingers don't stay crossed too! It would make it hard to do things
Maybe if we can annoy someone enough they'll fix things? That squeaky wheel thing? Because our cookie bribes didn't work 😕
@mytwistedsoul
Haha I know right? XD
Oooh yes, our cookie bribes didn't work, maybe they don't like cookies. :')
We need to deffo come up with something new and stronger, yes. 😮 Squeaky wheels? Lol!
@Sunisshiningandsoareyou Who doesn't like cookies?! That's just not right! 😁
Isn't there a saying that the squeaky wheel gets oiled first? So we just have to make alot of noise? Maybe lol. Then they fix things just so we stop making noise about it 😂 *hint hint tech peeps*
@mytwistedsoul Less cookies for someone else means more for us. It's a win-win. 😛
Lol yes, that makes sense. xD
Hello everyone. I have caught up with all of your feedback that was left in the last two weeks and have passed it on to the dev team for further investigation!
@CheeryMango Thank you very much Mango!
@CheeryMango Awesome yay. Looking forward to some positive update! ♥️
@CheeryMango Thanks for doing that.
Thanks for listening to us.
It means a lot.
@CheeryMango Just wanted to let you know, there are posts on the home page, that are showing up twice.
I have flagged a few.
I hope this issue gets fixed soon.
@CheeryMango Not sure, what is going on, but some of the post, when people reply are coming up twice. Also it is happening in the chatrooms, where some people, who post messages, are coming up twice. Just wanted to give you a heads up on this. I am not on the 7cups app. I am on the website. I am fine. My post and chat messages only post once. The chatrooms, that I saw that happen, were the Sharing Circle and the 24/7 Support Room-Adult Member Side, so fair. It might be system wide, but not sure. I hope someone can look into this, and get this fixed. Thanks.😊
I have noticed that even after removing content and editing posts there is a long lag, sometimes days before it is removed from the feed or shows the edits, but they do show faster in the actual post. I was wondering if there is a set time for alterations to take effect or if there is anything we can do to speed this up?
@Chocpastry9516 @CheeryMango
Listening - One Step At A Time!
Please can we have the ability to tag/link to the original post, I can see the post link top right on all the other replies, but not on the OP?
Listening - One Step At A Time!
@MistyMagic Oops, I think that's my fault 😖 The inline editor provides those post links.
Charlie
@RarelyCharlie This is now fixed in version 4.5. (7 Cups had positioned the top post differently, which caused the link icon to be hidden.)
Charlie
@MistyMagic do you mean something different to using the forum page URL?
Suppose I see an interesting thread (maybe someone tagged me, or maybe I noticed it on the Community Home page). Now I'd like to see other threads in the same topic. At the top there's a link to the thread's community, but how can I discover which topic it's in, if any?
How can I filter for threads in the topic General (which I assume means "no topic").
Charlie
@RarelyCharlie Hey Charlie I made a rough thread here in Hobby Zone to explain some of these things. You are totally correct in your assumption about 'General' That is the default topic that threads get posted to in most sub-communities, but some don't actually then seem to have the topic 'General' in the filter list on the right hand side. We are hopefully getting a new system of 'tag identities' so they will work more like the sub-forums we used to have. Until then it is tricky to find things.
Listening - One Step At A Time!
@MistyMagic I haven't seen any that have General as a topic. For example, in the General Support community I can make a thread in the General topic (no topic at all , presumably) or in the New General Entries topic (an actual topic).
It's good to know some kind of tagging is going to be used in future. I hope the tags will cross community boundaries so that people will less often feel the need to post duplicates.
Charlie
@RarelyCharlie I'm not a fan of how General works either. For the disability support community I actually put in a request to a) merge any threads that were in general into get support b) have get support as the default (and the ability to still filter to see it just like the other topics)/
@AffyAvo I tried creating a 'General' topic on the side, waited a day till it showed up and then started moving those default posts into it but guess what, the General topic on the side disappeared so I am back to square one. You are right the default shouldn't just be General it should be linked in the list of topics on the side.
Listening - One Step At A Time!
@MistyMagic How were you able to you identify those default posts?
Charlie
I think the upvote notifications have started working for me. 😮
If not the exact post still (and with lots of buffering/ time being taken to load/ page getting stuck) the upvote notice takes me to the page where might be my comment/post/reply was upvoted, 6/10 times, there's wiggle room still.
This is really exciting, halfway there haha, thanks so much, team. ❤
@Sunisshiningandsoareyou Me too 😁 Just now I got one that linked to the exact post!
Charlie
@RarelyCharlie Yay! And hopefully another now lol? 😄
@Sunisshiningandsoareyou and one for you to test rofl! Hehehe ooh the novelty mine links direct to the post too so a huge❤️ thank-you to Techies ⭐️
Listening - One Step At A Time!
@MistyMagic lol thanks Misty xD I think it did, or there's only two comments on this page so far lol, so it worked with the page again, I'm more than happy with this alone haha! 🤧❤ Yasss, thankyou Techiees!
Although, I now notice that the upvote notifications are a bit pesky haha, they don't auto-remove when I click on them to open the post it was from, and I have to click on the (X) to remove it. Is this the same for you? (And others coming across?)👀
Umm not working on the app now?
@Sunisshiningandsoareyou I did too! I almost fell off my chair! 😯
@mytwistedsoul LoL Soul, same, this is probably Christmas gift to us hahaha! 🤧
Woo *hugs* we waited for it!
I have just joined this App and Im facing issues of not being able to send replies to certain threads:(
I always get an ERROR message in red saying
“t is not an Object”
As if it was some coding language.
Very annoying:(
@mse102 You're right 😉 The coding is in a language called JavaScript. You are seeing the result of two bugs. Bug 1 is something to do with t being the wrong kind of data. Bug 2 is displaying that error message to you, an ordinary user.
I agree. This kind of thing is very annoying. I hope both bugs have been fixed by now.
Charlie
Having trouble with the notices again and posting gives a something went wrong message but it still posts
@mytwistedsoul
Same boat 😮
@Sunisshiningandsoareyou Yep I just had to remove a few dozen duplicates, I hope this gets fixed soon!
Listening - One Step At A Time!
@MistyMagic Same! 😮 We keep rowing! 🛶
@Sunisshiningandsoareyou Lol! Good thing we got life preservers on! Row row! We're allmost to shore! 😂 I'll see if I can bale some water out!
Sorry for the late ish reply too - I'm just now getting notices but had no tag for it 😕
@mytwistedsoul Hahah love it! 😆 All help is good help! Yay! (Super okay about the reply❤)
@Sunisshiningandsoareyou I got your tag ok but the others - Idk seems hit or miss
😕 work in progress
*continues baling* 😁
@mytwistedsoul
Which notices are you referring to? We have the tech team looking into the duplicate error right now.
@CheeryMango The tag notifications were rusty too today!
@CheeryMango The tag notices
@CheeryMango Just wanted to let you know, there are posts showing up twice, on the home page, of the same title.
I cannot flag them, because I get an API Error Message it is in red, when I do try to flag them.
Please let your dev team know this.
Thanks,
calmMango9611
@CheeryMango Just wanted to give you heads up, I cannot flag a post, I have tried several times, to flag it, and I keep getting an API error message in read.
There is cussing in the title
Here is the link to the home page https://www.7cups.com/home/
I hope someone can take a look at it and then, either edit it, if you can or take it down.
I am so sorry about this.
I am able to flag posts when needed, with no problems, but not now.
They also bye passed the censors, somehow.
I do not know, how they did that, but they did.
Just wanted to let you know, all this.
@calmMango9611 Dealt with, although sometimes edits don't appear ASAP.
We never used to have a censor for swears in the forums, as it's allowed (but not in titles). I'm not sure how the censor currently functions.
@AffyAvo Thanks for the heads up.
Thanks for your quick response.
Hey everyone! I believe someone here mentioned that they were not able to hover over users' profile pictures in the forums and see whether they were an adult or teen. The issue should be fixed now. When you hover over a profile picture, you should see a yellow/gold circle with a lowercase 't' in black that signifies that the user is a teen member/ listener (Example here: 
). For adults, the username and account details will just be displayed here
@CheeryMango Yes, I can confirm that the issue is partly fixed. But if a teen hovers over an ATL's profile picture, I suspect the popup still doesn't tell them they can message the listener. I can't test this because, obviously, I don't have a teen account.
Previously there was a button in the popup to send a message if sending a message was allowed. This functionality seems to have been lost. There's no need for a button, but there is still a need for some indication.
Charlie
Let me test it and see.
@RarelyCharlie
Here's the view from a teen account. The lowercase 'a' denotes that the listener or member is an adult and the message button only appears on Adult-Teen Listeners profiles.
@CheeryMango Ah! There's a message button again! I wasn't getting it for some reason. Thanks for checking 😀
Charlie
@RarelyCharlie
You're welcome, Charlie!
@CheeryMango About that Message button, I've realized that I can see it but I can't click it! As soon as I move my mouse pointer away from the person's name, the entire user card popover disappears. I guess a delay before dismissing the popover could be one way to fix this. The documentation suggests, "Use the focus trigger to dismiss popovers on the user’s next click of a different element than the toggle element."
Charlie