Next Week - New Reviews Features!

@Laura

I like a lot about this and also soulsigns' suggestion that they need to say why they give a bad rating. This should maybe not be published but showed to the listener as a critique they can learn and improve from. Only I really don't like the idea of replacing the categories with one star rating. I really liked the categories and I'd rather support something like where you have the option to leave a comment on any category . I also like the idea that they fill out a form in reviews like :

Category that best describes the chat :

I talked to the listener :just once/ several times

This was good about the chat /the chat was helpful because :

This was bad about the chat /the chat was not helpful because :

The listener was helpful :yes /no

The listener seemed professional: yes /no

The listener showed empathy /I felt understood :yes /no

The listener replied in an acceptable time :yes /no

I recommend the listener (for this category ) :yes /no

I give the listener.. Stars (1-5) or I'd prefer :I give the listener... Points (1-10)

@LeftistFreedomfighter

I support the system @LeftistFreedomdighter mentioned.

@LeftistFreedomfighter

I also like the idea of just a negative review being visible by the Listener. Depending on the person, someone may choose to leave a negative review just based on how they felt that day and not over how good the listener actually was. I also like the categories and don't mind the 5-star system we have in place now. The only change I would be cool with is for someone to have to wait 48 hours to give a listener a second review since it would cut down duplicate reviews.

@LeftistFreedomfighter And what I want to add I totally think that listeners should be able to review lsiteners as well.

They might not be as mean sometimes and they cant judge from a different point of view like if the listener sticked to rules and active lsitening skills. Mabye there should even be a different form for listeners if we had something like I described before.

I also have always had the idea on a kind of listener observation team based on my partly negative experiences as a member. i am a difficult and critical one for sure but that's because i know how it's supposed to be and the more it upsets me when listeners do things they arent supposed to like judging, assumptions, dangerous advice etc. My idea was that there is a team who does moc chats but at this point the listener doesnt know they are having one even if thats a bit sneaky. I've had verified listeners trying to do s*x ch*t with me and it's only logical they don't act like that in mock chats. After that the person from the team should have to write a detailed feedback report. That could be sent to the listener or even better published as a highlighted review or something like that. And if not published they should at least be able to get people banned if they find out rough rule breaking.

I know I am dropping a lot of idea that have bad as well as good aspects and would be difficult to realize confusing whole 7cups. I just thought I share my ideas and thoughts specially to see if there are people feeling similar.

@LeftistFreedomfighter + I see the opinions if it's a good idea or not to remove the categories really vary in this thread. Maybe it'd be a good idea to make a voting about it unless it's already firmly decided. But I actually fear it'll make ratings go down because people might give 1 star for not being satisfied with either one of the categories not even considering the others. I believe I as a member would probably be doing this without realizing. When I think back I can tell I gave listeners an average of 3 stars (2*2, 2*4) wich i would have given one star if it was only the helpfulness scale cause despite they were very profesional and quick responding I felt not understood by them and therefore not helped.

@LeftistFreedomfighter I as a member loove lefty's suggestions. Specially that form to fill out would make rating /reviewing a lot easier for me and I find the idea to make a voting very good to make things more democratic. The idea about the new team is kinda weird and maybe doesn't fit exactly in this feed but I feel it makes sense cause my experiences with listeners are similar in many cases .

@LeftistFreedomfighter is there a way to leave reviews regarding old conversations?

@Laura This seems like a great update. The thing that worries me is that even with the star categories and written reviews, too many of the written reviews are still vague (e.g. "nice" or "not helpful"). It seems like the most helpful and effective reviews are ones that provide adequate feedback (either positive, negative, or even both) so the listener knows what worked for the member, what didn't work, and what could be improved upon. I think it could be hard to tell why a person got a 3 star rating or lower- there are too many potential reasons, including simply not being a good match. I think it's beneficial to try and find a smooth way to elicit these types of responses without asking the member for too much or making it so hard it becomes off-putting to leave the review/ rating (such as a form or survey).

It's plain to see how hard everyone works on these improvements and these are just my thoughts.

@Katheryn

I really appreciate hearing your opinion! :)

@Laura maybe a simpler rating process will be more helpful and accurate ratings.

Why can they rate every 48 hours? Do they need to have a new chat to rate again? or can they just keep rating the old chat? If they keep rating the old chat then they may just keep giving bad or fabulous ratings. That makes ratings not real.

What about if they rate 3 or less the member has to give at least a certain length explanation of what went wrong?

@soulsings I think the rating timings are still as they were in the past - we can still rate every time we connect with someone new with the minimum # of messages.

@Laura is this correct? Reviews have the 48 hour time limit, ratings do not?

@AffyAvo reviews and ratings will come together now, in the same modal. Much like how amazon and yelp do them. so there is no chance of trolled ratings.

@soulsings good points, we will make sure the exact same chat doesnt keep getting rated repeatedly

@OpsTops thanks for that.

@Laura

This is super! I like the idea of a 48 wait time for reviews. Not only can this give fair advantages, but also help lead to more timely process reviews and less stress with the number of reviews that are in need of being processed. With the new star rating feature, I think that can only be fair as well in learning where our listener quality stands and how the member can rate the listener in a straightforward way.

@Laura

Great idea but I'm wondering what will happen to the current star ratings on our profiles and how we will change this to make it the same on the new rating as I worry perhaps it wont be the equivalent if there is a completely new system.

@bear228 you will start at your present overall rating, there will be no reset there :).

@OpsTops and we also keep the old reviews ?

@LeftistFreedomfighter

yup!

@bear228 I wondered the same. Also I wondered if the different categories helped improve the quality of ratings, in relation to what is asked from listeners.

Help others select a good listener by leaving a review. If you liked the chat, say what was good about it.

If you thought the listener could improve, please mention your feedback here.

So is this feedback now separate from a review? Or can I only write something about a listener every 48 hours if it's not a block?

It always seemed to me like we were being encouraged to leave more reviews, so I'm confused as to why suddenly it's only 1 every 48 hours. Some people will only listen to 1 listener in that time, others might connect with many.

@AffyAvo It seems like one review per listener in 48 hours so that there aren't multiple reviews for a listener being piled up within those 48 hours. I think that connecting with more than one listener would still allow for a review per listener.

@InternalAcceptance yes it is a pair wise idea. so you can review more than one listener in 48hrs.

@InternalAcceptance I reread the wording. It's still not clear but I can see how it can be interpreted that way too. @Laura can you clarify all of this better? Is it a rating every 48 hours per listener?

Also, please clear up the rating/review/feedback and the timing.

I think that having the sections for Helpfulness, Professionalism, Empathy, and Response Time is still a good idea, personally, since they all are separate and members may not think to mention them individually.. I do really like the idea of more of a prompt for text reviews and only allowing reviews in a certain amount of time.

I'm also wondering if members are able to rate the same conversation, though, since that does feel as though it could be an unfair advantage? It seems like it's limited to when a Live Chat is ended, which would have to be for separate conversations, though, which seems fair.

@InternalAcceptance totally agree with you in every point!

I like the idea of improving the way reviews work!! This all sounds wonderful!

The more time I have spent here, I wanted to see the elimination of the four categories, and have just a good ol' plain Overall Helpfulness category with up to 5 stars. Helpfulness is what really matters here, the bottom line. Was this individual helped or not. Granted, not everyone can be helped but we all can sure try our darndest to do so. I'm not going to get into the [inherent] pros and cons, strengths and weaknesses of the other three categories.

Also, I would love to see, have longed to see, negative reviews simply sent to us via email, albeit with the author(s) of it not identified/kept anonymous, so we can see for ourselves what went wrong (and also determine its validity or not, and contest it accordingly) in the chat and make the necessary improvements. The [cumulative] pre-printed, vaguely-worded, auto-generated emails sent out when negative reviews are sent in, I feel have always been quite inadequate in helping us to improve Listener skills in 1-on-1 chats.

Rate/Review enable: programmed system feature. Epic Fail!

Additionally, the ability to rate and review (that flashing star indicator coming on) us after a mere three messages are exchanged really needs to be changed back to at least the way it was before, like if I recall correctly, 30 messages are exchanged...or even beyond that.

@BeautifulBreeze I liked the categories but I totally agree that we should be able to see the bad reviews and it shouldn't be possible to leave a rating that quickly. lovely wishes to you hope you're holding up as best as you can .

@BeautifulBreeze

I enjoy this idea! This is my personal opinion: The only thing i personally think is a obstacle is that by sharing negative reviews, the listener has to actually be able to accept that feedback, and I know that can be hard to do. For example, say I left a review that said they werent empathetic, but they contested (as you indicated in the process stated above). Who is right? Who is valid? Am i right that i felt they werent or are they right that they felt they were? Sometimes people just arent a good fit. Also, say they were able to see that feedback when it came in. They could then narrow down who wrote it based on time frame, which may make members feel reviews are not confidential. It would have to be done not in real time.

Im mostly thinking outloud here, but my point i think is if they did let listeners see the member left constructive feedback and listeners can see it, the listener should be able to accept it (as long as it is reasonable), and not everyone is good at accepting feedback.

@Laura, I feel this change wil be for the best, and wow its a shock that one thank on 7cups that hasnt been changed was the rating. Whom would have thought of that needing to be updated. Know i cant wait to see the new rating in play and see some new reviews i get

Thank you for the heads up

I'm sad to see the five start go on multiple catagories. I liked that fearture.It helped me figure out what was going well make some adjusments to my style as a listener when I was first here. This new rating systems seems to simple to me. I think it is better for members to reflect on the chat and think about diffrerent componets of what went well. I think it stops people from just saying things like bad, when it didn't go the way they wanted. They need to explain what was bad or didn't work.

@SensitiveAndMore absolutely agree yes

@Laura

Woah, an update on the reviews? This is great!!

I see that the rate-the-listener pop up text time is not changed? Like, after a few messages into the chat, there's a pop up for asking to rate the listener. I think that pop up is too soon.

I've seen many cases where the pop up appears in the middle of the chat and then the member would just fill it with no effort because the chat isn't done yet/they haven't gone far into it yet (too soon).

For example:

The member chats with a new listener. The listener gives a not-so-good first impression to the member, that causes the member to rate and review the listener "meh" or just "good" with an 'okay' ratting star following up. But after exchanging more messages, the member is actually happy with the listener.

Also, I never knew we could give more than one review to a listener until now :0, does the other members knows it too?

My ideas/opinion:

- I think that the individual ratings (empathy, professionalism, etc) should stay, but send it anonymously only to the listener (not for public display).

- Link a "How to review" thread to the pop up so new members can review better

- Put a message somewhere in the pop up that the member can review the listener again after 48 hours (Not quite sure about this one, I'm just putting all of my ideas)

@EmikoKokoro I like the ideas, specially leaving the categories for individual feedback

@LeftistFreedomfighter

Awhh thanks :3

Since the website has been updated 7 cups has deleted a large chunk of a chat log I have with a fellow mbr which is quite disturbing to find. WHY??? I find it a bit frustrating when I login to be directed to the Los Angeles County support system?? I have lived in Utah for over 3 yrs? The website now has me back at step 1???? I don't know who did the upgrade but 7Cups needs them to correct some issues please! I give them no stars as I personally don't appreciate what has been done to my account!

@bgdave

I also have seen some of my chats disappear. One day I couldn't even connect into any of them at all - I could get the emails people had messaged me, but I wasn't able to see it at all.

Also wasn't the site supposed to have updated to save the last 100 messages versus 10? I still only have the last 10 or so saved per conversation and it deletes any older ones.

All of this not to mention Noni hasn't worked for me in forever.

@Dawn04 There was actually an update since then, where it is now supposed to be for a year. That's not working for me either, the number of messages saved is small and the rest actually disappear during the chat.

https://www.7cups.com/forum/SiteUpdatesInformationFortheCommunity_100/UpdatesinApril2018_1549/April25NowSavingChatsForAYear_135240/

@AffyAvo

While I hate to hear it's happening to you, kind of glad I am not the only one. I really think instead of doing more and more updates, they should be working on fixing all the bugs from previous updates. Like I haven't gotten anyone to be able to tell me why it both took me a good month or two after everyone else to get Noni and then she disappeared a couple weeks later on me.