Next Week - New Reviews Features!
Hi All -
I am excited to make this announcement! Did you know that the 7 Cups review feature has not changed in over 4 years? That is a long time! Today, I am excited to announce that we are going to tweak the review tool functionality! The goal is to make it easier for members to leave more helpful reviews for listeners and to ensure the reviews generated are fairly delivered.
Here are some of the changes we are thinking of giving a try -
Timing of reviews:
For every L-M connection, the member can only leave one review per 48-hour time frame. The goal here is to reduce duplicate reviews and ensure that members know that each review matters. If you are going to leave your listener a review, you need to make it count.
If something goes wrong in the chat after a review is submitted, the member can always use the block feature or wait 48 hours to leave another review.
Star ratings & text reviews:
We were able to look at star rating data on the whole and determine that star ratings are misused by members. At present they are not the best tool for determining the quality of the listener. We need to tighten them up to better reflect each listener's skills. We did some research on how to best collect star ratings and what other sites do. And we thought about how to incorporate that information into 7 Cups star reviews.
We will remove the 4-star rating categories (helpfulness, response time, empathy & professionalism). Instead, it will be one-star rating measure out of 5. Members will choose one of the above:
1 Star - This was not a helpful chat
2 Stars - Could have gone better
3 Stars - It went okay.
4 Stars - I liked it, helpful chat
5 Stars - Loved it! Awesome chat!
The Review box will have these directions:
Help others select a good listener by leaving a review. If you liked the chat, say what was good about it.
If you thought the listener could improve, please mention your feedback here.
Depending on which star they choose, a different pop-up text will appear in the text box.
If rating <=3 stars, show this modal on submission-
We are sorry your experience was not great. Click here to connect with a verified listener.
If rating >= 4 stars, show this tip-
Thanks for your feedback! We are glad you are getting the help you are looking for!
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Please share any feedback on the ideas mentioned above. As always we want to try something new and see the impact on the site and in the community. Your feedback and ideas are welcome!