Addition of Community Service Model to Behavioral Points System
Great news everyone!
This post outlines an integration to the current Behavioral Point System (BPS) - “Community Service”.
We relaunched BPS in 2020 with an improved version to process and track behavioral and safety reports. The process was designed to offer an opportunity to improve and keep our people accountable for their behavior. The purpose was to provide better help & support and a compassionate environment to all.
We figured out that it is not enough to guide our people to improve their behavior. Because the current system shares what they did and what they are supposed to do in order to flourish in a helpful, supportive, and compassionate environment. But, it does not tell how to improve the behavior. What steps they can take to work on their behavior to better improve it. And, this is where “Community Service” comes into the picture. Because it outlines some key steps that one can take to demonstrate that they are working to improve their behavior. More specifically, improve by learning and doing.
Continuing the example of growing a plant, community service here entails all steps you are required to take in order to get the plant growing. Knowing the right steps is significant for a seed to grow into a healthy plant.
We believe in second chances, inclusivity, accountability, and transparency. But we also believe in encouragement. The Behavioral Point System is designed to encourage our people to proactively work on their behavior in order to better it. Because we all have scope for improvement. And, community service is a way to encourage our people to take some small steps and improve while learning and serving.
For starters, the below community service model has been designed with the focus on “Group Support Chatrooms”. As it is something new we will be trialing it first in the chatrooms and based on the feedback we receive, we will iterate this process and also implement it for forums, 1-1 or other areas of the community to meet our community needs as well as offering all support and key steps to work on the behavior and stay accountable and encouraged to better.
Objective: To encourage community users to take some small steps in order to improve their behavior as well as demonstrate that they are learning to evolve, serve and support.
How will it work?
- For the initial phase, the model will be implemented in Group Support. Based on the outcomes of the first phase, it can be applied to 1-1 and forums and other areas of the community.
- Users who received behavioral points ranging from 1-3 will be the focused group for community service. If they receive more than 3 behavior points, it will follow the BPS protocols to put them on break for 2 weeks or more.
- Under Community Service, users will be provided some steps to work on their behavior. The steps will vary depending upon the point and broadly these steps will include
- Completing certain training or guidance.
- Reading some posts
- Completing X amount of group support chats in a month.
- At the successful completion of Community Service, the assigned behavioral point will be reduced by 80%. For example, if you received 1 behavior point and completed community service steps, at the end of the month, your point will be reduced to 0.2 (Point to note: In the current BPS protocol, it takes 3 months to get your behavior point down by 80%.)
- The rest of the process from filing reports to the applicability of the system will remain the same as outlined in the BPS post here.
- The community service model will be applicable moving forward.
I hope you all may find this addition helpful and please know we all are here to support and guide you. We will continue to reiterate and improve the process to better serve you and the community. We believe in you.
All comments, thoughts, and feedback are welcome.