Addition of Community Service Model to Behavioral Points System
Great news everyone!
This post outlines an integration to the current Behavioral Point System (BPS) - “Community Service”.
We relaunched BPS in 2020 with an improved version to process and track behavioral and safety reports. The process was designed to offer an opportunity to improve and keep our people accountable for their behavior. The purpose was to provide better help & support and a compassionate environment to all.
We figured out that it is not enough to guide our people to improve their behavior. Because the current system shares what they did and what they are supposed to do in order to flourish in a helpful, supportive, and compassionate environment. But, it does not tell how to improve the behavior. What steps they can take to work on their behavior to better improve it. And, this is where “Community Service” comes into the picture. Because it outlines some key steps that one can take to demonstrate that they are working to improve their behavior. More specifically, improve by learning and doing.
Continuing the example of growing a plant, community service here entails all steps you are required to take in order to get the plant growing. Knowing the right steps is significant for a seed to grow into a healthy plant.
We believe in second chances, inclusivity, accountability, and transparency. But we also believe in encouragement. The Behavioral Point System is designed to encourage our people to proactively work on their behavior in order to better it. Because we all have scope for improvement. And, community service is a way to encourage our people to take some small steps and improve while learning and serving.
For starters, the below community service model has been designed with the focus on “Group Support Chatrooms”. As it is something new we will be trialing it first in the chatrooms and based on the feedback we receive, we will iterate this process and also implement it for forums, 1-1 or other areas of the community to meet our community needs as well as offering all support and key steps to work on the behavior and stay accountable and encouraged to better.
Objective: To encourage community users to take some small steps in order to improve their behavior as well as demonstrate that they are learning to evolve, serve and support.
How will it work?
- For the initial phase, the model will be implemented in Group Support. Based on the outcomes of the first phase, it can be applied to 1-1 and forums and other areas of the community.
- Users who received behavioral points ranging from 1-3 will be the focused group for community service. If they receive more than 3 behavior points, it will follow the BPS protocols to put them on break for 2 weeks or more.
- Under Community Service, users will be provided some steps to work on their behavior. The steps will vary depending upon the point and broadly these steps will include
- Completing certain training or guidance.
- Reading some posts
- Completing X amount of group support chats in a month.
- At the successful completion of Community Service, the assigned behavioral point will be reduced by 80%. For example, if you received 1 behavior point and completed community service steps, at the end of the month, your point will be reduced to 0.2 (Point to note: In the current BPS protocol, it takes 3 months to get your behavior point down by 80%.)
- The rest of the process from filing reports to the applicability of the system will remain the same as outlined in the BPS post here.
- The community service model will be applicable moving forward.
I hope you all may find this addition helpful and please know we all are here to support and guide you. We will continue to reiterate and improve the process to better serve you and the community. We believe in you.
All comments, thoughts, and feedback are welcome.
Just fyi, all of the original post is blacked out. Except a few blue words that state the behavioral point system.
again just fyi I’m not complaining just saying that it’s not readable and I’d like to learn more abt this and get things back on track with the help of 7Cups.
im on an iPhone se 2020. It’s updated and things. No I’m not wealthy or anything it was a gift fwiw but Yh, every post after the original reads in white and is fine.
idk.
@JustWant2bWell that happens on the app I guess? Did you try the browser version?
@JustWant2bWell Thank you for sharing Well, I passed the feedback to the tech team on it but please follow the steps as suggested by @TorahT Thank you Torah for quick help and support <3
No. But that’s a very good question.
I am using the mobile version.
@JustWant2bWell
Ah okay, I don't know why else would that happen 🙁
Thx for trying to look into it :)
@JustWant2bWell
How does the text appear after you follow these steps:
- Open your profile picture.
- Scroll down to Application theme.
- Turn off Automatic theme detection.
- Turn off Dark mode.
@ASilentObserver it makes the process a bit more less intimidating, i feel this what we all needed. Improvisation. I'm glad we have such a community team who thinks about new addition.
@ASilentObserver i really like this idea and i think it'll help the community out a lot as well as the quality of the listening ! :) <3 thank you so much
Just want to say a quick thank you to whomever it was that deleted the entire conversation I had with @imaginativePear6493 without informing me why.. perfectly proving exactly the point I had been making during that discussion.
@ListeningDoll
I didn't delete it, but if I were to guess it was due to some posts in that back-and-forth exchange starting to cross a line with respect to forum guidelines #2 and #11.
If you would like confirmation of what happened, my suggestion would be to PM one of the Community Ambassadors (CheeryMango, Mel, Asher, Azalea98). I don't know exactly who the contact is for investigating forum edits, but one of them should be able to point in the right direction.
***
Just summarizing what I can recall from those posts that felt like it was helpful for identifying and trying to resolve issues with the site:
- Certain words on the censor list are unintuitive or things that a person wouldn't expect to be censored for
- Moderators currently warn/punish listeners for any censored words
- The combination of #1 and #2 results in a situation that feels unfair (i.e. listeners punished for breaking rules that they don't know exist)
HERE is the censor update form if you'd like to provide feedback on #1
HERE is the community feedback form if you'd like to provide feedback on #2
@QuietMagic Thanks for summarizing.
I would like to hear why so multiple posts were deleted.
Multiple were on topic and did not violate any forum guidelines in my opinion.
@QuietMagic
My posts did not violate #2 and #11. The last one I posted was letting the person I was talking to know they had been insulting/demeaning and that I wasn't talking with them further until they stopped. That is helpful. If I thought they were doing it on purpose, why would I need to tell them that? How would they know they might need to consider what they say without that feedback? Am I not allowed to give feedback to the person I'm talking to that they are insulting me, when I think they are doing it by accident?
Also, seems like my point still wasn't clear..
Moderators instruct people to not use words on the censor list.
Failure to follow this instruction invites punishment.
A list of words you are not allowed to use is not provided, even when requested.
It is therefore, not possible to follow the instruction.
Please don't get hung up on my example of ginger, that was just to show that you don't have to say like.. well-known swear words to say a censored word..
This isn't a "feels" unfair situation. It is unfair. An instruction that cannot be followed is fundamentally unjust. It is an impossible task. It puts you in a "no-win" situation. Again, I don't think 7cups intended to mimic a tactic that abusers use against their victims (such impossible tasks are very useful as justifications for "at discretion punishment", keeping the target afraid and anxious even when not engaged with them etc) but that is how it is working.
It's not like I am asking for some massive overhaul of the system to prevent it.. I just want Moderators to be told to stop giving that instruction and let the censor do its job.. maybe a review of other systems to check that aren't also mimicking abuser tactics. I would like to ask for my posts to be reinstated though (and @imaginativePear6493's, if they are okay with that).
@ListeningDoll My understanding is the system isn't set up to reinstate posts, only if entire threads are deleted.
@AffyAvo Even that is allmost impossible to find someone who can!
@ListeningDoll
Thanks for clarifying and filling in some details that I either missed or may have misunderstood/understated.
My suggestion is to reach out through the feedback channels that I mentioned:
- PM a community ambassador to ask about the reason for the forum editing and whether posts can be reinstated
- Use the censor update form if there are specific censor updates you would like
- Use the community feedback form for anything else pertaining to changing rules or how they are applied
