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Part 0 - Archive Part 1 - Safety Team Part 2 - Introductions, Questions/Answers, and General Conversations Part 3 - Information, Resouces + Updates Station Part 4 - Anti-Bullying Part 5 - Teen Safety Part 6 - Safety Activities: Discussions, Events, and Games Part 7 - Community Feedback
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Heather225 profile picture
Listener and Member Usernames Confidentiality (Guidelines)
by Heather225
Last post
 November 8th, 2024
...See more Safety and confidentiality go hand-in-hand on 7 Cups. Confidentiality refers to the state of information being kept secret or private. Examples of this are chat details, your personal information, and—yes!—your Cups identities. If you have a member and a listener account, you have two identities. This may not even have occurred to you, and when you made your second account you named it similarly to your own. Imagine if you had an account named CarebearListens7 and you named your member account CareBear7. It would not take much to connect the two. Another concern is the revealing of your names to others. It may not seem like a big deal to you. Maybe these people are your friends, but you can’t always be sure, so you need to prioritize your safety. Here's why keeping usernames different and private is crucial: * Privacy Power! 7 Cups doesn't show your real name, but if your username and listener's username are too close, someone might guess who you are. This is especially important if you're talking about something personal. * Safety First! If you ever need to report someone, it's important to stay anonymous. Similar usernames could make it easier for someone to figure out who you are. * Blurred boundaries: People who know you from the other account PMing you. It may seem fine at first but this can create big challenges with holding boundaries later on down the road. Switching between your listener (L) and member (M) accounts can blur the lines of what's expected in each role. When you’re under your listener account, you are to maintain professionalism. This can slip if you’re treating your L account like your M. Personal connections under your M can get mixed up if you’re using the accounts interchangeably. We have outlined the following guidelines to help you secure your confidentiality: * Usernames must not have any links or references to each other. You will be asked to change your username by an Admin. * Do not disclose your other account under any circumstances. This includes, but is not limited to casual mentions in rooms and PMing someone (yes, even a friend) under your other name. * Profile photos: these too much be separate. We also strongly recommend not using pictures that can be connected to you in any way by image searching. * Bios cannot look the same or point to the other account. (e.g. L referencing M or vice versa) * Do not share through imgbb, imgur, etc. pictures (like drawings or photos) that have also been posted in other places online. I hope these guidelines give you insight into the importance of safeguarding your online experience, especially here on 7 Cups! - If you’d like to learn more about our safety best practices: The Community Guidelines Series: Masterpost [https://www.7cups.com/forum/safe7cups/VISafetyMadeFunActivitiesandGamesSeries_2648/TheCommunityGuidelineSeriesMasterpost_327875/] (written by @AnnaSilverberg) My Experiences with Offsite Contact [https://www.7cups.com/forum/safe7cups/IVSafetyResourcesEvents_1059/MyExperienceswithOffsiteContact_317308/] (Written by Safety Ambassador @Rebekah) Please also add what you've learned to spread awareness in our interactive post: Safety is an Ongoing Conversation [https://www.7cups.com/forum/safe7cups/SafetyForumDiscussions_2662/Safetyisanongoingconversation_331502/]
tommy profile picture
How do I report an inappropriate profile?
by tommy
Last post
 October 31st, 2024
...See more How do I report an inappropriate profile? Please note: this is only when you notice a profile with an inappropriate username, profile picture or bio. For reports or sharing concerns on a users conduct or behaviour in PMs, chatrooms or forums, please utilise the help desk [https://help.7cups.com/hc/en-us/requests/new].  When would I need to report an inappropriate profile? • All profiles must abide by the community guidelines [https://www.7cups.com/community-guidelines/]. The safety patrol team are on hand to deal with any profiles which need to be rectified. • If you notice a profile picture is inappropriate (e.g. shirtless/sexual/graphic/triggering). • If you notice a profile's username is graphic, sexual, offensive or otherwise inappropriate. • If you notice a profile's bio is unprofessional, graphic/triggering, sharing personal information or otherwise inappropriate.  If you are unsure about whether or not a profile is inappropriate, it is best to pass it over to a Safety Patrol member for them to review and check its appropriateness. Please note: the safety patrol team member will make an independent judgement and take appropriate action. If you feel the profile has not been effectively handled, you are free to reach out to a team leader (@tommy [http://www.7cups.com/@tommy] or @Rebekah [http://www.7cups.com/@tommy]).  How do I report an inappropriate profile? • Visit the Teen Listeners [https://www.7cups.com/chat/?c=k2VowHPgmMxSy5k%21](Teens) or Listener Support Room [https://www.7cups.com/chat/?c=k2dmeXmbkuJO42uXh1iY] (Adults) and ask for a member of Safety Patrol (commonly referred to as SP). Members, you may request support from someone within the Teen Community Room [https://www.7cups.com/chat/?c=lWpldX2VmJydlLBuV1fGxg%21%21] (Teens) or Member Community Room [https://www.7cups.com/chat/?c=mGNkenecl-JO45ebV1nF] (Adults). Please do not share the username you are concerned about in the group chat room, instead PM the safety patroller once they have identified themselves to you.  • Find an active safety patroller by visiting this link [https://www.7cups.com/BrowseListeners/?badge=405] (please note that this is only a list of listener trained safety patrollers and does not include member SPs), you can then directly PM them and make them aware of the profile.  • Contact an online ambassador [https://www.7cups.com/BrowseListeners/?badge=70] or the on duty community moderator (the community moderator can be found in the group chat rooms or find their schedule here [https://www.7cups.com/forum/groupmod/CommunityModeratorsLounge_2143/CommunityModSchedule_318786/]) • Complete the non-safety patrol report form [https://docs.google.com/forms/d/e/1FAIpQLSeGECC4E9NeQzQp2Skspwu6VQBJfMYB2Ag-Btm93DN5w0vh8A/viewform] (this takes a little longer for us to action so preference goes to one of the above options if possible).  I received a message or email from 7 Cups telling me my profile is inappropriate. Can you help? We can definitely support you with correcting your profile so that it abides by the community guidelines! Please reach out to @tommy [http://www.7cups.com/@tommy] or @Rebekah [http://www.7cups.com/@tommy] for assistance.  Additional Resources • Safety at 7 Cups [https://www.7cups.com/forum/safe7cups/IVSafetyResourcesEvents_1059/Safetyat7Cupsinformationprotocolandresources_202422/] • 7 Cups Safety Leaders [https://www.7cups.com/forum/safe7cups/General_2450/SafetyLeadersAcross7Cups_309284/]
Rebekah profile picture
Have you taken our new Safety Quiz? Tell us here!
by Rebekah
Last post
 October 20th, 2024
...See more Hi everyone! 🌞 Have you taken the new 2024 Safety Quiz? Let us know by commenting! Please feel free to offer any feedback/ask questions either here or in PMs with me 🌟 If you've not yet taken the quiz and would like to do so, no worries. See the quiz here [https://docs.google.com/forms/d/e/1FAIpQLSfmyFM8M8rvxeFjXIpfO76i1fKMnLweWPwfG-I1Fq-WTks8Kw/viewform]! If clicking the link doesn't work, here is the URL: https://docs.google.com/forms/d/e/1FAIpQLSfmyFM8M8rvxeFjXIpfO76i1fKMnLweWPwfG-I1Fq-WTks8Kw/viewform [https://docs.google.com/forms/d/e/1FAIpQLSfmyFM8M8rvxeFjXIpfO76i1fKMnLweWPwfG-I1Fq-WTks8Kw/viewform] The quiz itself has some issues with point assignment that I cannot fix. I've tried many ways to combat it but to no avail 🫠 If you feel comfortable, share your score and what you learned/found unexpected! Try not to focus too much on the outcome of the quiz; it's meant to be fun and a way of learning more about site safety! As mentioned, always feel free to ask any questions or offer feedback, in PMs or in the comments 🌟 I hope you had fun!
gentlePeach72 profile picture
Is it possible to unhide chats that you've hidden?
by gentlePeach72
Last post
 December 14th
...See more So I was talking to a listener about a situation I was having, and I'd really like to talk to them specifically again about it. Thing is, I hid the chat once we were through talking (thinking I could unhide it at a later date). Is there any way to unhide to chat and send a follow-up message? Thanks a lot!
azuleyes profile picture
Where is everybody?
by azuleyes
Last post
 November 6th, 2024
...See more So I was pretty active listening several years ago when, if I recall correctly, there would be like 80,000 requests handled per week.  I dropped out for a while but came back about 4 or 5 months ago for a couple of weeks and the number of requests had dropped to around 45,000, if I recall well. I figured it was just around the start of summer so maybe that's why the number was so low so I dropped out again and figured I'd try again later.  Now I check again and the weekly number is 37,000, and the queue has maybe 2 or 3 people waiting, sometimes none, at a time of day when typically there would have been 20 or 30 requests in the past. So what did I miss? Is the model now mostly to send people to the online therapists, and no longer utilize the volunteer listeners? Or has something else happened? Can someone please enlighten me?
intellectualMoon7564 profile picture
rude listener
by intellectualMoon7564
Last post
 October 28th, 2024
...See more how can i report a rude listener if they blocked me before reporting them ?
sofiacarsonfan27 profile picture
how do i leave a review??
by sofiacarsonfan27
Last post
 September 3rd, 2024
...See more i'm so confused how people leave reviews for listeners! someone please help they supported me so much i really want to leave a reply but i don't know how 😭
Hermitlight profile picture
Glitch with Listener account
by Hermitlight
Last post
 July 15th, 2024
...See more After changing my password on my Listener account last Thursday, it automatically locked me out of my Listener account to where it automatically logs me into my member account with no option to log into my Listener account. I put in a support request for this, but still have not heard back. My main concern is that my regular listenees will wind up thinking I'm ignoring/ghosting them if this goes on any longer as there appears to be no way to message my listenees from my member account to tell them what happened. I'm not sure what to do.
Fradiga profile picture
Need advice!
by Fradiga
Last post
 June 30th, 2024
...See more Hello, Gentle Reader... I was wondering if there was a way on this website, that the listeners among us could discuss and learn something from one another. If you have been here long enough, you realize you use the same language mannerisms all the time, from your choice of greetings and reactions to the story you're reading. There may be good ideas among the whole group if this kind of communication is allowed. What do you think? What do you known about the rules? Thanks 😀
VSK22 profile picture
Chat got Cleared
by VSK22
Last post
 April 24th, 2024
...See more I am a Listener and sometimes when i open 7cups i could fnd that my personal chats (1-1 chats) is no longer to be found and i did lost some to ther member to which i talked to..is it purposly done for any safty feature ? and is there anyway to retrive them ?
kendiceklein profile picture
community calendar
by kendiceklein
Last post
 April 24th, 2024
...See more where can i find community calendar on the app? i want to subscribe and join sessions but o can't see the calendar. help me please...
AffyAvo profile picture
User Not Found LIsteners
by AffyAvo
Last post
 February 1st, 2024
...See more I would say at least 1/month I when browsing listeners within the first 9 I see one where the profile preview looks normal, with the exception of no chat now/leave a message appearing under their name. When you hover over this accounts, it says user not found and their profile links to this Not FoundOops! The content you're attempting to access could not be found. For assistance please contact the Support Desk [https://help.7cups.com/]. Why does this happen? If they do need to appear in browse listeners for some reason, why so high up?
Nightowl01 profile picture
Site Abuse Issues
by Nightowl01
Last post
 December 17th, 2023
...See more There is a problem which has been ongoing for a while here. It is to the point where I feel like quitting as a listener and leaving the site forever. It is no secret that there are certain repeat members here who are misusing the intent of this website. They block immediately upon a chat being accepted, because they are trolling hoping to find a certain type of listener who they can manipulate with their made-up stories. Sexual-oriented screennames keep popping up in the que, men looking to have an inappropriate chat with women. This is not a dating chat site! I also get many members begging me for my contact info outside of the site. They don't want to talk to me unless I go off-site. Also the same very similar screennames keep popping up in the que with the same problem every day. Obviously accounts that got deleted, so the same person comes back again and just makes a similar screenname. Why doesn't the site start blocking IP addresses so these trolls can't keep coming back and wasting our time? So what is the site doing to deal with these problems that are dragging down the reputation of 7cups? It is really making me lose my faith in humanity.
Filmlover12 profile picture
Post on new way to report
by Filmlover12
Last post
 November 29th, 2023
...See more Where can I find the post talks about the new way of reporting  I seem to not have a hard time finding it
Tncj55 profile picture
report
by Tncj55
Last post
 October 15th, 2023
...See more How do i report a listener?

🌟 Welcome! 🌟

Here at the Safety & Knowledge sub-community, our focus is on creating a culture of awareness and support. Please join us to learn how to keep yourself safe online!

See below some key aspects of our community;

Community Guidelines Series
Part 1 ---> Profiles
Part 2 ---> Behaviour
Part 3 ---> Account Safety
Part 4 ---> Boundaries and Behaviour
Part 5 ---> General Safety for Everyone


Quizzes
All Safety Quiz Events
Safety Quiz - 2024


Safety Team Information
Safety Outreach & Discussions
Safety Patrol


Team Leaders
Ambassador ---> Rebekah
Mentor Leader ---> tommy
Admin Oversight ---> EvelyneRose

Community Guidelines

🌟Welcome!🌟

As this is our Safety sub-community, these guidelines are extra extra important! 🌟 here they are below;

1. Please, be kind to all users. Forum posts/comments that attack or otherwise offend another user will be removed.
2. No offsite contact sharing. This is strictly against site rules.
3. Please, stay on topic to the best of your ability!
4. Please, keep confidential information to yourself. This means no sharing of usernames, messages in a 1-1 or a group setting, or any details about a member chat. Take any and all issues that you'd like to discuss in more depth to Rebekah or tommy.
5. Please, try to post threads within the relevant sub-forum! We understand that this might not be easy, but posting a thread such as "Hello, I'm new!" would clearly not be suited to Part 8 - Safety Activities: Discussions, Events, and Games 🌞

Read the 7 Cups Guidelines
Community Leaders
Community Mentor Leader
ASilentObserver profile picture
@ASilentObserver
Heather225 profile picture
@Heather225
Rebekah profile picture
@Rebekah
tommy profile picture
@tommy
Community Resources

Find any and all safety resources for 7 Cups here!