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Part 0 - Archive Part 1 - Safety Team Part 2 - Introductions, Questions/Answers, and General Conversations Part 3 - Information, Resouces + Updates Station Part 4 - Anti-Bullying Part 5 - Teen Safety Part 6 - Safety Activities: Discussions, Events, and Games Part 7 - Community Feedback
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Heather225 profile picture
Listener and Member Usernames Confidentiality (Guidelines)
by Heather225
Last post
 November 8th, 2024
...See more Safety and confidentiality go hand-in-hand on 7 Cups. Confidentiality refers to the state of information being kept secret or private. Examples of this are chat details, your personal information, andโ€”yes!โ€”your Cups identities. If you have a member and a listener account, you have two identities. This may not even have occurred to you, and when you made your second account you named it similarly to your own. Imagine if you had an account named CarebearListens7 and you named your member account CareBear7. It would not take much to connect the two. Another concern is the revealing of your names to others. It may not seem like a big deal to you. Maybe these people are your friends, but you canโ€™t always be sure, so you need to prioritize your safety. Here's why keeping usernames different and private is crucial: * Privacy Power! 7 Cups doesn't show your real name, but if your username and listener's username are too close, someone might guess who you are. This is especially important if you're talking about something personal. * Safety First! If you ever need to report someone, it's important to stay anonymous. Similar usernames could make it easier for someone to figure out who you are. * Blurred boundaries: People who know you from the other account PMing you. It may seem fine at first but this can create big challenges with holding boundaries later on down the road. Switching between your listener (L) and member (M) accounts can blur the lines of what's expected in each role. When youโ€™re under your listener account, you are to maintain professionalism. This can slip if youโ€™re treating your L account like your M. Personal connections under your M can get mixed up if youโ€™re using the accounts interchangeably. We have outlined the following guidelines to help you secure your confidentiality: * Usernames must not have any links or references to each other. You will be asked to change your username by an Admin. * Do not disclose your other account under any circumstances. This includes, but is not limited to casual mentions in rooms and PMing someone (yes, even a friend) under your other name. * Profile photos: these too much be separate. We also strongly recommend not using pictures that can be connected to you in any way by image searching. * Bios cannot look the same or point to the other account. (e.g. L referencing M or vice versa) * Do not share through imgbb, imgur, etc. pictures (like drawings or photos) that have also been posted in other places online. I hope these guidelines give you insight into the importance of safeguarding your online experience, especially here on 7 Cups! - If youโ€™d like to learn more about our safety best practices: The Community Guidelines Series: Masterpost [https://www.7cups.com/forum/safe7cups/VISafetyMadeFunActivitiesandGamesSeries_2648/TheCommunityGuidelineSeriesMasterpost_327875/] (written by @AnnaSilverberg) My Experiences with Offsite Contact [https://www.7cups.com/forum/safe7cups/IVSafetyResourcesEvents_1059/MyExperienceswithOffsiteContact_317308/] (Written by Safety Ambassador @Rebekah) Please also add what you've learned to spread awareness in our interactive post: Safety is an Ongoing Conversation [https://www.7cups.com/forum/safe7cups/SafetyForumDiscussions_2662/Safetyisanongoingconversation_331502/]
tommy profile picture
How do I report an inappropriate profile?
by tommy
Last post
 October 31st, 2024
...See more How do I report an inappropriate profile? Please note: this is only when you notice a profile with an inappropriate username, profile picture or bio. For reports or sharing concerns on a users conduct or behaviour in PMs, chatrooms or forums, please utilise the help desk [https://help.7cups.com/hc/en-us/requests/new].ย  When would I need to report an inappropriate profile? โ€ขย All profiles must abide by the community guidelines [https://www.7cups.com/community-guidelines/]. The safety patrol team are on hand to deal with any profiles which need to be rectified. โ€ขย If you notice a profile picture is inappropriate (e.g. shirtless/sexual/graphic/triggering). โ€ขย If you notice a profile's username is graphic, sexual, offensive or otherwise inappropriate. โ€ขย If you notice a profile's bio is unprofessional, graphic/triggering, sharing personal information or otherwise inappropriate.ย  If you are unsure about whether or not a profile is inappropriate, it is best to pass it over to a Safety Patrol member for them to review and check its appropriateness. Please note: the safety patrol team member will make an independent judgement and take appropriate action. If you feel the profile has not been effectively handled, you are free to reach out to a team leader (@tommy [http://www.7cups.com/@tommy] or @Rebekah [http://www.7cups.com/@tommy]).ย  How do I report an inappropriateย profile? โ€ข Visit the Teen Listeners [https://www.7cups.com/chat/?c=k2VowHPgmMxSy5k%21](Teens) or Listener Support Room [https://www.7cups.com/chat/?c=k2dmeXmbkuJO42uXh1iY] (Adults) and ask for a member of Safety Patrol (commonly referred to as SP). Members, you may request support from someone within the Teen Community Room [https://www.7cups.com/chat/?c=lWpldX2VmJydlLBuV1fGxg%21%21] (Teens) or Member Community Room [https://www.7cups.com/chat/?c=mGNkenecl-JO45ebV1nF] (Adults). Please do not share the username you are concerned about in the group chat room, instead PM the safety patroller once they have identified themselves to you.ย  โ€ข Find an active safety patroller by visiting this link [https://www.7cups.com/BrowseListeners/?badge=405] (please note that this is only a list of listener trained safety patrollers and does not include member SPs), you can then directly PM them and make them aware of the profile.ย  โ€ข Contact an online ambassador [https://www.7cups.com/BrowseListeners/?badge=70] or the on duty community moderator (the community moderator can be found in the group chat rooms or find their schedule here [https://www.7cups.com/forum/groupmod/CommunityModeratorsLounge_2143/CommunityModSchedule_318786/]) โ€ข Complete the non-safety patrol report form [https://docs.google.com/forms/d/e/1FAIpQLSeGECC4E9NeQzQp2Skspwu6VQBJfMYB2Ag-Btm93DN5w0vh8A/viewform] (this takes a little longer for us to action so preference goes to one of the above options if possible).ย  I received a message or email from 7 Cups telling me my profile is inappropriate. Can you help? We can definitely support you with correcting your profile so that it abides by the community guidelines! Please reach out toย @tommy [http://www.7cups.com/@tommy]ย or @Rebekah [http://www.7cups.com/@tommy]ย for assistance.ย  Additional Resources โ€ขย Safety at 7 Cups [https://www.7cups.com/forum/safe7cups/IVSafetyResourcesEvents_1059/Safetyat7Cupsinformationprotocolandresources_202422/] โ€ข 7 Cups Safety Leaders [https://www.7cups.com/forum/safe7cups/General_2450/SafetyLeadersAcross7Cups_309284/]
Rebekah profile picture
Have you taken our new Safety Quiz? Tell us here!
by Rebekah
Last post
 October 20th, 2024
...See more Hi everyone! ๐ŸŒž Have you taken the new 2024 Safety Quiz? Let us know by commenting! Please feel free to offer any feedback/ask questions either here or in PMs with me ๐ŸŒŸ If you've not yet taken the quiz and would like to do so, no worries.ย See the quiz here [https://docs.google.com/forms/d/e/1FAIpQLSfmyFM8M8rvxeFjXIpfO76i1fKMnLweWPwfG-I1Fq-WTks8Kw/viewform]! If clicking the link doesn't work, here is the URL:ย https://docs.google.com/forms/d/e/1FAIpQLSfmyFM8M8rvxeFjXIpfO76i1fKMnLweWPwfG-I1Fq-WTks8Kw/viewform [https://docs.google.com/forms/d/e/1FAIpQLSfmyFM8M8rvxeFjXIpfO76i1fKMnLweWPwfG-I1Fq-WTks8Kw/viewform] The quiz itself has some issues with point assignment that I cannot fix. I've tried many ways to combat it but to no avail ๐Ÿซ  If you feel comfortable, share your score and what you learned/found unexpected!ย Try not to focus too much on the outcome of the quiz; it's meant to be fun and a way of learning more about site safety! As mentioned, always feel free to ask any questions or offer feedback, in PMs or in the comments ๐ŸŒŸ I hope you had fun!
livbinny profile picture
Officially wrote to 7 cups - big or bigger problem?
by livbinny
Last post
 9 hours ago
...See more U guys I swear I cannot upload single photo as iOS user from this app! changed to new phone same thing again :( whilst I see others happily sharing photos im stuck who knows for how long do something about it dont leave me alone!
BlackBlueWhite profile picture
Need your help
by BlackBlueWhite
Last post
 11 hours ago
...See more Hi everyone, I'm sorry I'm not sure if I should post in this community or not, please guide me. I want one of my postes to be deleted. Please tell me what should I do
Heather225 profile picture
Who to Contact: Emails, Forms, and Admins (2025)
by Heather225
Last post
 Tuesday
...See more Here's a quick reference list of who to contact for what, the forms you should know about, and what the different emails you see are used to address. * 7 Cups Help Desk [https://help.7cups.com/hc/en-us/requests/new] (aka community@7cups.com) This is our main channel for community-related questions and reports. This includes but is not limited to account investigations such as user-to-user disputes/reports and multiple accounts, age verification, tech support, feedback/suggestions and general site questions. Note: If you need to report a user, please enclose screenshots as context with your submission. * forum@7cups.com This is to be used for any forum queries only. Link to info HERE [https://www.7cups.com/forum/SiteUpdatesInformationFortheCommunity_100/TazziesCubicle_2206/Learnmoreaboutforums7cupscom_242703/]. * support@7cups.com Contact for Online Therapy queries. For information regarding our therapy service, clickย HERE. [https://help.7cups.com/hc/en-us/categories/360001799094-Online-Therapy] * reports@7cups.com The Admin Team sends BPS correspondence through this email. What is the BPS? [https://www.7cups.com/community-guidelines/7-Cups-Behavioral-Points-System-70ccca9adfef4babba74119da05a91d4] * Account Review Request: Has your account been deactivated? Please fill out a request for review and restoration. [https://docs.google.com/forms/d/e/1FAIpQLScqva6u9GVllcKFBro2ZOg2tugEknrU8cMoi__JJClisFZzJw/viewform] * Group Support Emergency Form: Request on-demand mod help! [https://docs.google.com/forms/d/e/1FAIpQLScRXkwrrPicWRzUvBPYq2wrblHE5HexqFmVA3k3B4QLEoNyHw/viewform]Our 24/7 Community Mod will reply in a timely manner. * Community Management Team [https://www.7cups.com/community-guidelines/Meet-the-Community-Team-10d106df0eed40c6bc0de5c07e4a6629]ย -ย We help out around the community! @Heather225 - Director of Community @ASilentObserver - Community Manager (Group Support + Listener Rooms) @Hope - Community Manager (7 Cups Academy) @SoulfullyAButterfly - Content + Growth Paths + Huddles @EvelyneRose - all things Quality related (Anonymous Evaluations, Listener Coaching Team, Active Listening Tests, Safety Patrol) @CheeryMango - Forums @Bookworm4 - ATL Program + teen safety concerns * Ambassadors Ambassadors are high level listeners who volunteer extra time to lead a project or area of the site. You can view all of our active Ambassadors and check out their bios here [https://www.7cups.com/BrowseListeners/?badge=70] And here is an extended list of our leadership roster [https://docs.google.com/document/d/1vNaQSyebEDeB3HLXlUv6JNvPLOtNq-29bamX3gH4GEU/edit?tab=t.0]. Message any Admin or Amb if you notice outdated listings.ย  If youโ€™ve still got questions,ย please refer to the 7 Cups Helpcenter [https://help.7cups.com/hc/en-us]ย for general information and frequently asked questions!
livbinny profile picture
This profile is it available
by livbinny
Last post
 January 12th
...See more I wish to know what it means from someone here cuz I had important message n questions for one member here but they seem to be gone now?! did they really leave or is it just deactivated? thanks
profile picture
Safety Discussion - YouTube Links
by
Last post
 January 5th
...See more Hi everyone! ๐Ÿ˜Š This weekโ€™s discussion is about one of the things which is often used to share favorite songs, inspirational and kind quotes, and informative and educational videos on 7 Cups. Yes, Iโ€™m talking about YouTube ๐Ÿ˜€ Now you might be wondering if YouTube links are allowed on 7 Cups? The answer is, yes, certain types of YouTube links are perfectly okay to share in 7 Cups We can share YouTube videos and shorts in 1-1 chats, group chats and forums, along with its title and/or channel name, because some people might be wary of clicking on links. By knowing the title and the channel of the YouTube link, they can easily search up the video to watch it for themselves. Letโ€™s see what types of YT (YouTube) links are okay to share on 7 Cups? Type of YouTube links allowed * Songs of artists (do share the song title too) Note about sharing songs in rooms: itโ€™s okay to share songs in rooms, as long as there is no active session/discussion/sharing circle going on, and without spamming * Informative/educational videos about mental health Make sure to include trigger warning or content advisory * Any video or short, as long as it is not from your channel, and is appropriate and abide by site guidelines Type of YouTube links not allowed * Videos for promoting your channel * Videos from your channel, especially when your channel has offsite social media links * Inappropriate videos or shorts * Videos/shorts that are triggering or uncomfortable Hereโ€™s another short quiz on YouTube links, so that you can know when to share YouTube links! You can take the quiz here [https://forms.gle/RVbgmuCRqPkrMowt6] Tag your friends and encourage them to take the quiz too! And share your score too ๐Ÿ˜€ If you have spotted a profile that needs to be flagged, feel free to message one of the Safety Patrol members with the username here [https://www.7cups.com/BrowseListeners/?badge=405] Resources for further reading ๐Ÿ‘‡: * Group Activities Guidelines for Games, Apps, Sites and More [https://www.7cups.com/forum/groupmod/GroupSupportHostTrainingGuidelinesandInformation_2301/GroupsActivitiesGuidelinesGamesAppsSitesandMore_311593/] (all text in blue are clickable)
profile picture
Bullying - support the victims.
by
Last post
 January 2nd
...See more Many people have experienced bullying at some point, however it may feel if you are being bullied, you are Not alone. Hello everyone,,, I know, it is difficult. It is important to tell someone - speak to the people you trust . ALWAYS remember - it is Not your fault, whoever bullies you it's NOT because of who you are, but because of who they are. Nothing wrong with you, you don't deserve the bullying that you are enduring. Do Not be a bystander - if you see something, do something. Do not allow it to continue. "So, if you see somebody thats hurting, dont look away. And if youre hurting, even though it might be hard, try to find that bravery within yourself to dive deep and go tell somebody and take them up in your head with you" ~Lady Gaga ~Aylin
lausiri profile picture
Title moderated
by lausiri
Last post
 January 2nd
...See more I was in a chat with this listener for over 2 hours. He claimed to be a psychologist donating his time for free. I didn't have evidence to prove otherwise. While we went through a series of exercises, I realized I had been talking for 2 hours and I had to leave. When I told him so, he asked for my email. I told him I did not feel comfortable sharing my contact information and then he started becoming irate telling me to " get lost" and "you're the reason why we never donate our time." I am so taken aback by this. Has anyone had this issue in the past? (Title of post edited by @CheeryMango to remove mention of listener name- 10/18/2022)
livbinny profile picture
To admins
by livbinny
Last post
 January 1st
...See more links arenโ€™t working or even image i click but the link doesnโ€™t make it as url that u can click on n view photo! photos from device also donโ€™t work whg is that?(? :(
Rebekah profile picture
Safety Patrol: Cheers and Top 5 Flaggers! โœจ
by Rebekah
Last post
 January 1st
...See more Hello everyone! I hope you're doing well ๐ŸŒž This will be our main forum thread detailing when cheers have been awarded, and our Top 5 Flaggers! It will be updated every so often with new Top 5 Flaggers (I'd like to aim for once a month, but I have a feeling it'll be a bit more sporadic than that), and when cheers have been awarded for flagging. So, this space is quite important for Safety Patrol team members. Maybe 'subscribe' to this page and keep an eye on updates from Safety Patrol leaders! PPC (Primary Points of Contact); - Community Manager: Heather225 [https://www.7cups.com/@heather225] - Admin: EvelyneRose [https://www.7cups.com/@evelynerose] - Ambassador: Rebekah [https://www.7cups.com/@Rebekah] - Mentor Leader: tommy [https://www.7cups.com/@tommy]
Happy900 profile picture
What is Bullying?
by Happy900
Last post
 December 23rd
...See more Bullying can be thought of as any behavior that is unwanted and unwelcomed, has a negative impact on the recipient, or bystanders and is unwarranted.
goldenLion1121 profile picture
A member you are chatting with is being rude and inappropriate towards you, what do you do?
by goldenLion1121
Last post
 December 23rd
...See more A member you are talking with in PMs is being rude and Inappropriate towards you. How do you handle this situation? ๐Ÿ˜ฎ๐Ÿ˜ฎ (Learning is so much more enjoyable when we do it all together, so tag a listener and invite them to come join us to share their opinions!) Thank you to @sunisshingingandsoareyou and @LavenderHere for this awesome forum thread idea! โค๏ธ
gentlePeach72 profile picture
Is it possible to unhide chats that you've hidden?
by gentlePeach72
Last post
 December 14th, 2024
...See more So I was talking to a listener about a situation I was having, and I'd really like to talk to them specifically again about it. Thing is, I hid the chat once we were through talking (thinking I could unhide it at a later date). Is there any way to unhide to chat and send a follow-up message? Thanks a lot!

๐ŸŒŸย Welcome! ๐ŸŒŸ

Here at the Safety & Knowledge sub-community, our focus is on creating a culture of awareness and support. Please join us to learn how to keep yourself safe online!

See below some key aspects of our community;

Community Guidelines Series
Part 1 ---> Profiles
Part 2ย ---> Behaviour
Part 3ย ---> Account Safety
Part 4ย ---> Boundaries and Behaviour
Part 5ย ---> General Safety for Everyone


Quizzes
All Safety Quiz Events
Safety Quiz - 2024


Safety Team Information
Safety Outreach & Discussions
Safety Patrol


Team Leaders
Ambassador ---> Rebekah
Mentor Leader ---> tommy
Admin Oversight ---> EvelyneRose

Community Guidelines

๏ปฟ๐ŸŒŸWelcome!๐ŸŒŸ

As this is our Safety sub-community, these guidelines are extra extra important! ๐ŸŒŸ here they are below;

1. Please, be kind to all users. Forum posts/comments that attack or otherwise offend another user will be removed.
2. No offsite contact sharing. This is strictly against site rules.
3. Please, stay on topic to the best of your ability!
4. Please, keep confidential information to yourself. This means no sharing of usernames, messages in a 1-1 or a group setting, or any details about a member chat. Take any and all issues that you'd like to discuss in more depth to Rebekah or tommy.
5. Please, try to post threads within the relevant sub-forum! We understand that this might not be easy, but posting a thread such as "Hello, I'm new!" would clearly not be suited to Part 8 - Safety Activities: Discussions, Events, and Games ๐ŸŒž

Read the 7 Cups Guidelines
Community Leaders
Community Mentor Leader
ASilentObserver profile picture
@ASilentObserver
Heather225 profile picture
@Heather225
Rebekah profile picture
@Rebekah
tommy profile picture
@tommy
Community Resources

Find any and all safety resources for 7 Cups here!