Skip to main content Skip to bottom nav
Community /

Safety & Knowledge at 7 Cups Forum

Info
4,458 Friends
Filter by Topic
Part 0 - Archive Part 1 - Safety Team Part 2 - Introductions, Questions/Answers, and General Conversations Part 3 - Information, Resouces + Updates Station Part 4 - Anti-Bullying Part 5 - Teen Safety Part 6 - Safety Activities: Discussions, Events, and Games Part 7 - Community Feedback
Community calendar
Group chat
Ask questions, get support and make friends
Find a group chat
My communities
Considering Therapy?
Talk to an expert therapist
New subscribers
Create a New Thread
Gif Photo Link
Heather225 profile picture
Listener and Member Usernames Confidentiality (Guidelines)
by Heather225
Last post
 November 8th
...See more Safety and confidentiality go hand-in-hand on 7 Cups. Confidentiality refers to the state of information being kept secret or private. Examples of this are chat details, your personal information, and—yes!—your Cups identities. If you have a member and a listener account, you have two identities. This may not even have occurred to you, and when you made your second account you named it similarly to your own. Imagine if you had an account named CarebearListens7 and you named your member account CareBear7. It would not take much to connect the two. Another concern is the revealing of your names to others. It may not seem like a big deal to you. Maybe these people are your friends, but you can’t always be sure, so you need to prioritize your safety. Here's why keeping usernames different and private is crucial: * Privacy Power! 7 Cups doesn't show your real name, but if your username and listener's username are too close, someone might guess who you are. This is especially important if you're talking about something personal. * Safety First! If you ever need to report someone, it's important to stay anonymous. Similar usernames could make it easier for someone to figure out who you are. * Blurred boundaries: People who know you from the other account PMing you. It may seem fine at first but this can create big challenges with holding boundaries later on down the road. Switching between your listener (L) and member (M) accounts can blur the lines of what's expected in each role. When you’re under your listener account, you are to maintain professionalism. This can slip if you’re treating your L account like your M. Personal connections under your M can get mixed up if you’re using the accounts interchangeably. We have outlined the following guidelines to help you secure your confidentiality: * Usernames must not have any links or references to each other. You will be asked to change your username by an Admin. * Do not disclose your other account under any circumstances. This includes, but is not limited to casual mentions in rooms and PMing someone (yes, even a friend) under your other name. * Profile photos: these too much be separate. We also strongly recommend not using pictures that can be connected to you in any way by image searching. * Bios cannot look the same or point to the other account. (e.g. L referencing M or vice versa) * Do not share through imgbb, imgur, etc. pictures (like drawings or photos) that have also been posted in other places online. I hope these guidelines give you insight into the importance of safeguarding your online experience, especially here on 7 Cups! - If you’d like to learn more about our safety best practices: The Community Guidelines Series: Masterpost [https://www.7cups.com/forum/safe7cups/VISafetyMadeFunActivitiesandGamesSeries_2648/TheCommunityGuidelineSeriesMasterpost_327875/] (written by @AnnaSilverberg) My Experiences with Offsite Contact [https://www.7cups.com/forum/safe7cups/IVSafetyResourcesEvents_1059/MyExperienceswithOffsiteContact_317308/] (Written by Safety Ambassador @Rebekah) Please also add what you've learned to spread awareness in our interactive post: Safety is an Ongoing Conversation [https://www.7cups.com/forum/safe7cups/SafetyForumDiscussions_2662/Safetyisanongoingconversation_331502/]
tommy profile picture
How do I report an inappropriate profile?
by tommy
Last post
 October 31st
...See more How do I report an inappropriate profile? Please note: this is only when you notice a profile with an inappropriate username, profile picture or bio. For reports or sharing concerns on a users conduct or behaviour in PMs, chatrooms or forums, please utilise the help desk [https://help.7cups.com/hc/en-us/requests/new].  When would I need to report an inappropriate profile? • All profiles must abide by the community guidelines [https://www.7cups.com/community-guidelines/]. The safety patrol team are on hand to deal with any profiles which need to be rectified. • If you notice a profile picture is inappropriate (e.g. shirtless/sexual/graphic/triggering). • If you notice a profile's username is graphic, sexual, offensive or otherwise inappropriate. • If you notice a profile's bio is unprofessional, graphic/triggering, sharing personal information or otherwise inappropriate.  If you are unsure about whether or not a profile is inappropriate, it is best to pass it over to a Safety Patrol member for them to review and check its appropriateness. Please note: the safety patrol team member will make an independent judgement and take appropriate action. If you feel the profile has not been effectively handled, you are free to reach out to a team leader (@tommy [http://www.7cups.com/@tommy] or @Rebekah [http://www.7cups.com/@tommy]).  How do I report an inappropriate profile? • Visit the Teen Listeners [https://www.7cups.com/chat/?c=k2VowHPgmMxSy5k%21](Teens) or Listener Support Room [https://www.7cups.com/chat/?c=k2dmeXmbkuJO42uXh1iY] (Adults) and ask for a member of Safety Patrol (commonly referred to as SP). Members, you may request support from someone within the Teen Community Room [https://www.7cups.com/chat/?c=lWpldX2VmJydlLBuV1fGxg%21%21] (Teens) or Member Community Room [https://www.7cups.com/chat/?c=mGNkenecl-JO45ebV1nF] (Adults). Please do not share the username you are concerned about in the group chat room, instead PM the safety patroller once they have identified themselves to you.  • Find an active safety patroller by visiting this link [https://www.7cups.com/BrowseListeners/?badge=405] (please note that this is only a list of listener trained safety patrollers and does not include member SPs), you can then directly PM them and make them aware of the profile.  • Contact an online ambassador [https://www.7cups.com/BrowseListeners/?badge=70] or the on duty community moderator (the community moderator can be found in the group chat rooms or find their schedule here [https://www.7cups.com/forum/groupmod/CommunityModeratorsLounge_2143/CommunityModSchedule_318786/]) • Complete the non-safety patrol report form [https://docs.google.com/forms/d/e/1FAIpQLSeGECC4E9NeQzQp2Skspwu6VQBJfMYB2Ag-Btm93DN5w0vh8A/viewform] (this takes a little longer for us to action so preference goes to one of the above options if possible).  I received a message or email from 7 Cups telling me my profile is inappropriate. Can you help? We can definitely support you with correcting your profile so that it abides by the community guidelines! Please reach out to @tommy [http://www.7cups.com/@tommy] or @Rebekah [http://www.7cups.com/@tommy] for assistance.  Additional Resources • Safety at 7 Cups [https://www.7cups.com/forum/safe7cups/IVSafetyResourcesEvents_1059/Safetyat7Cupsinformationprotocolandresources_202422/] • 7 Cups Safety Leaders [https://www.7cups.com/forum/safe7cups/General_2450/SafetyLeadersAcross7Cups_309284/]
Rebekah profile picture
Have you taken our new Safety Quiz? Tell us here!
by Rebekah
Last post
 October 20th
...See more Hi everyone! 🌞 Have you taken the new 2024 Safety Quiz? Let us know by commenting! Please feel free to offer any feedback/ask questions either here or in PMs with me 🌟 If you've not yet taken the quiz and would like to do so, no worries. See the quiz here [https://docs.google.com/forms/d/e/1FAIpQLSfmyFM8M8rvxeFjXIpfO76i1fKMnLweWPwfG-I1Fq-WTks8Kw/viewform]! If clicking the link doesn't work, here is the URL: https://docs.google.com/forms/d/e/1FAIpQLSfmyFM8M8rvxeFjXIpfO76i1fKMnLweWPwfG-I1Fq-WTks8Kw/viewform [https://docs.google.com/forms/d/e/1FAIpQLSfmyFM8M8rvxeFjXIpfO76i1fKMnLweWPwfG-I1Fq-WTks8Kw/viewform] The quiz itself has some issues with point assignment that I cannot fix. I've tried many ways to combat it but to no avail 🫠 If you feel comfortable, share your score and what you learned/found unexpected! Try not to focus too much on the outcome of the quiz; it's meant to be fun and a way of learning more about site safety! As mentioned, always feel free to ask any questions or offer feedback, in PMs or in the comments 🌟 I hope you had fun!
gentlePeach72 profile picture
Is it possible to unhide chats that you've hidden?
by gentlePeach72
Last post
 December 14th
...See more So I was talking to a listener about a situation I was having, and I'd really like to talk to them specifically again about it. Thing is, I hid the chat once we were through talking (thinking I could unhide it at a later date). Is there any way to unhide to chat and send a follow-up message? Thanks a lot!
warmheartedTurtle6662 profile picture
Member Safety
by warmheartedTurtle6662
Last post
 December 11th
...See more Hi. I don’t know if I am in the right place. I spoke to a great listener and the chat went well. They said I could contact them again. I tried about a week after our first chat. They said they would find time and get back to me and I said thanks. I woke up this morning and I have been blocked by them. No reason given and no explanation. I am very upset because I did nothing wrong. I wish they had just been honest with me and then gone. Whatever their reason was, no time, couldn’t support me etc. But telling me they wanted to be there for me then disappearing is very upsetting for me. There were safer options.
Rebekah profile picture
Safety Patrol: Cheers and Top 5 Flaggers! ✨
by Rebekah
Last post
 December 5th
...See more Hello everyone! I hope you're doing well 🌞 This will be our main forum thread detailing when cheers have been awarded, and our Top 5 Flaggers! It will be updated every so often with new Top 5 Flaggers (I'd like to aim for once a month, but I have a feeling it'll be a bit more sporadic than that), and when cheers have been awarded for flagging. So, this space is quite important for Safety Patrol team members. Maybe 'subscribe' to this page and keep an eye on updates from Safety Patrol leaders! PPC (Primary Points of Contact); - Community Manager: Heather225 [https://www.7cups.com/@heather225] - Admin: EvelyneRose [https://www.7cups.com/@evelynerose] - Ambassador: Rebekah [https://www.7cups.com/@Rebekah] - Mentor Leader: tommy [https://www.7cups.com/@tommy]
Kieran000 profile picture
Safety Stuff
by Kieran000
Last post
 December 3rd
...See more Hello everyone. I just wanted to make this post to consolidate all the different information we have around the site relating to reporting and safety, as requested within a recent safety discussion.  Other posts that provide a good overview include this one by Tommy here [https://www.7cups.com/forum/safe7cups/Part3InformationResoucesUpdatesStation_1371/HowdoIreportaninappropriateprofile_324281/] and this here [https://www.7cups.com/forum/safe7cups/Part3InformationResoucesUpdatesStation_1371/ForumFormsFileFFFAlistofalltheformsyoumightneed_59702/] by @WarmChocolateMug and this masterpost [https://www.7cups.com/forum/safe7cups/Part6SafetyActivitiesDiscussionsEventsandGames_2648/TheCommunityGuidelineSeriesMasterpost_327875/]by @AnnaSilverberg  To begin with, I’d like to provide an overview of the safety structure here on 7 cups. First, we have Safety Patrol, which are listeners and members who can flag profiles that have inappropriate bios, usernames and pictures. If you see a profile which you feel is clearly inappropriate, please feel free to send it to any one of these users below.  Safety Patrol @positivePumpkin22 [https://www.7cups.com/@positivePumpkin22] @LittleBirdie30 [https://www.7cups.com/@LittleBirdie30] @Jenna [https://www.7cups.com/@Jenna] @Suryansh [https://www.7cups.com/@Suryansh] @InternalAcceptance [https://www.7cups.com/@InternalAcceptance] @KristenHR [https://www.7cups.com/@KristenHR] @MidnightRaven999 [https://www.7cups.com/@MidnightRaven999] @Sunisshiningandsoareyou [https://www.7cups.com/@Sunisshiningandsoareyou] @kindheartedlily [https://www.7cups.com/@kindheartedlily] @Sponge2 [https://www.7cups.com/@Sponge2] @fantasticJet1739 [https://www.7cups.com/@fantasticJet1739] @magicalTree4461 [https://www.7cups.com/@magicalTree4461] @Arie3 [https://www.7cups.com/@Arie3] @EmotionsListener [https://www.7cups.com/@EmotionsListener] @blissart [https://www.7cups.com/@blissart] @MistyMagic [https://www.7cups.com/@MistyMagic] @SirenOfSerenity [https://www.7cups.com/@SirenOfSerenity] @Lou73 [https://www.7cups.com/@Lou73] @fruityPond7887 [https://www.7cups.com/@fruityPond7887] @Hamstermum [https://www.7cups.com/@Hamstermum] @AffyAvo [https://www.7cups.com/@AffyAvo] @Jiminycricket91 [https://www.7cups.com/@Jiminycricket91] @Raspberrycheesecake [https://www.7cups.com/@Raspberrycheesecake] @Optimisticempath [https://www.7cups.com/@Optimisticempath] @coco128 [https://www.7cups.com/@coco128] @WatermelonLover22 [https://www.7cups.com/@WatermelonLover22] @SparkyGizmo [https://www.7cups.com/@SparkyGizmo] @LOOPHOLE [https://www.7cups.com/@LOOPHOLE] @azuladragon34 [https://www.7cups.com/@azuladragon34] @sweetmikayla [https://www.7cups.com/@sweetmikayla] @KatePersephone [https://www.7cups.com/@KatePersephone] @Kristynsmama [https://www.7cups.com/@Kristynsmama] @tuffattack [https://www.7cups.com/@tuffattack] @SweetAurora77 [https://www.7cups.com/@SweetAurora77] @Ivy229 [https://www.7cups.com/@Ivy229] @NotSeven [https://www.7cups.com/@NotSeven] @wishfulForest1871 [https://www.7cups.com/@wishfulForest1871] @Damonchandio [https://www.7cups.com/@Damonchandio] @Ivebutterfly [https://www.7cups.com/@Ivebutterfly] @Riri1616 [https://www.7cups.com/@Riri1616] @whimsicalCloud4661 [https://www.7cups.com/@whimsicalCloud4661] @Sealiously [https://www.7cups.com/@Sealiously] @Gargi07 [https://www.7cups.com/@Gargi07] @MydogLiz8 [https://www.7cups.com/@MydogLiz8] @MagicalFriend00 [https://www.7cups.com/@MagicalFriend00] @halcyonCloud2036 [https://www.7cups.com/@halcyonCloud2036] @Harsvin [https://www.7cups.com/@Harsvin] @amiablePeace77 [https://www.7cups.com/@amiablePeace77] @comfortableNight4463 [https://www.7cups.com/@comfortableNight4463] @FawkesCare12 [https://www.7cups.com/@FawkesCare12] @eternalHeart2708 [https://www.7cups.com/@eternalHeart2708] @bobCatz [https://www.7cups.com/@bobCatz] @Yati2 [https://www.7cups.com/@Yati2] @agentsky1705 [https://www.7cups.com/@agentsky1705] @kabir22 [https://www.7cups.com/@kabir22] @kenzolena [https://www.7cups.com/@kenzolena] @ArtemisStormWolf [https://www.7cups.com/@ArtemisStormWolf] @Phoenixthepoised [https://www.7cups.com/@Phoenixthepoised] @HealingWing777 [https://www.7cups.com/@HealingWing777] @Delightfullover2085 [https://www.7cups.com/@Delightfullover2085] @Rainboho [https://www.7cups.com/@Rainboho] @LovelyKittyCat [https://www.7cups.com/@LovelyKittyCat] @rubyjane00 [https://www.7cups.com/@rubyjane00] @incredibleRainbows2036 [https://www.7cups.com/@incredibleRainbows2036] @181005 [https://www.7cups.com/@181005] @WeEarth [https://www.7cups.com/@WeEarth] @LoveMyMoonflowers [https://www.7cups.com/@LoveMyMoonflowers] @HelpfulGem04 [https://www.7cups.com/@HelpfulGem04] @sisterdj [https://www.7cups.com/@sisterdj] @KristinHelps [https://www.7cups.com/@KristinHelps] @TabbyCat97 [https://www.7cups.com/@TabbyCat97] @J0ane [https://www.7cups.com/@J0ane] @someonewhocares67 [https://www.7cups.com/@someonewhocares67] @PandaHelp000 [https://www.7cups.com/@PandaHelp000] @Happy900 [https://www.7cups.com/@Happy900] @laurelou [https://www.7cups.com/@laurelou] @Heythereletschat024 [https://www.7cups.com/@Heythereletschat024] @PatientComfort4427 [https://www.7cups.com/@PatientComfort4427] @Affliction1 [https://www.7cups.com/@Affliction1] @frostyOcean72 [https://www.7cups.com/@frostyOcean72] @CrowSpectre [https://www.7cups.com/@CrowSpectre] @Pizzaiscool [https://www.7cups.com/@Pizzaiscool] Then, we have the Safety Team, split into Safety Outreach Team (SO) and Safety Discussions Team (SD). These people are trained to reach out to individuals with fixable profile violations and/or are trained at hosting safety related group chat discussions. They are also part of the safety patrol team but are not tagged above to prevent repetition, so do feel free to send profiles to these people especially if they are unclearly inappropriate.  Safety Outreach Team and Safety Discussions Team @Coolvibes [https://www.7cups.com/@Coolvibes] @KindnessMatters2020 [https://www.7cups.com/@KindnessMatters2020] @izzyy528 [https://www.7cups.com/@izzyy528] @MelodyoftheOcean [https://www.7cups.com/@MelodyoftheOcean] / @daydreammemories [http://7cups.com/@daydreammemories]  Now, we have the PA and leaders of the safety team, who you can send profiles to as well, all are trained to be part of Safety Outreach Team, Safety Discussions Team and Safety Patrol, as well as recruiting for each team, checking-in with team members and other stuff! Feel free to send extremely inappropriate profiles here if needed as we can deal with it fast if it’s necessary.  Please note, the below leaders, as well as the above, may be extremely busy at times so might not be able to respond quickly. For me, I usually respond quickly within the hour, and never longer than 5 hours to an immediately concerning message/situation. Also, keep in mind some may be on break, so I only recommend contacting those who you are familiar with, have been active recently, seen in chatrooms, or if they’re online/green dot on picture here [https://www.7cups.com/BrowseListeners/?badge=405] and always respect their right to not be available at times. ❤️❤️ Safety Leadership Team  @Rebekah [http://7cups.com/@Rebekah] @Tommy [http://7cups.com/@Tommy] @EvelyneRose [http://7cups.com/@EvelyneRose] / @Kieran000 [http://7cups.com/@Kieran000]  I hope this has provided you with an up-to-date understanding of the extra safety peeps that help out, and who you can reach out to with any concerns regarding account profiles on the site.   Now, I’d like to give an overview of the different types of reports that you can use and what’s most suitable for each situation. Reporting  Member Group Chat Review Form [https://docs.google.com/forms/d/e/1FAIpQLScmfpQqScgcFxOSHveQfbP52m-XNu-DBC6oK7ieTHrGQ4hJ3w/viewform] - You can use this to provide positive or constructive feedback on anyone who was present in the room. This may include moderators use of moderation tools, room supporter behaviour, or member and listeners’ general behaviour.  Submit a Request via Zendesk [https://help.7cups.com/hc/en-us/requests/new]- You can use this link to access options for Data Removal Requests, Deleting Accounts, Requesting Refunds on Therapy, Account Reinstatement, Product Bugs, Reporting Listeners, Reporting Members, Updating your Age and a few other options.  There are other kinds of report forms floating around, like the verified listener report form etc, but to streamline the reporting processes it may be best to just submit via Zendesk (preferred) or email community@7cups.com with concerns, as long as it gets seen by the community management team in a safe way I’m sure it’s fine.  7 cups does not provide information on the outcome of reports, so if you feel your report has been ignored, it most likely hasn’t, please read the behavioural points system [https://www.7cups.com/forum/safe7cups/Part3InformationResoucesUpdatesStation_1371/7CupsBehaviorReportingProcessTrackingUpdatedVersion_226446/]which has most likely been implemented for any reports you’ve made.  If in the unlikely but possible instance that there is any concern about an admin/s themselves, the point of contact is @Heather225 [http://7cups.com/@Heather225] who is our community manager.  I hope this post has provided you all with a consolidated overview on our safety structure and preferable methods of reporting.  Thank you all for reading, and for those who participated in the safety discussion earlier. Happy to respond to any questions in replies to this thread. Take care ❤️  Tagging those who participated in the safety discussion:  @Accidentaltentacles [https://7cups.com/@Accidentaltentacles] @blueLemon6419 [https://7cups.com/@blueLemon6419] @CandleLight06 [https://7cups.com/@CandleLight06] @CatListener [https://7cups.com/@CatListener] @GreekCatPerson [https://7cups.com/@GreekCatPerson] @icanremember [https://7cups.com/@icanremember] @LabeledBPD [https://7cups.com/@LabeledBPD] @lavenderSailboat8772 [https://7cups.com/@lavenderSailboat8772] @tidyPomegranate4148 [https://7cups.com/@tidyPomegranate4148] @purpleHemlock3913 [https://7cups.com/@purpleHemlock3913] @SleeplessVet [https://7cups.com/@SleeplessVet] @cyan8731 [https://7cups.com/@cyan8731] @joDazed [https://7cups.com/@joDazed] @justmiles [https://7cups.com/@justmiles]
goldenLion1121 profile picture
A member you are chatting with is being rude and inappropriate towards you, what do you do?
by goldenLion1121
Last post
 December 2nd
...See more A member you are talking with in PMs is being rude and Inappropriate towards you. How do you handle this situation? 😮😮 (Learning is so much more enjoyable when we do it all together, so tag a listener and invite them to come join us to share their opinions!) Thank you to @sunisshingingandsoareyou and @LavenderHere for this awesome forum thread idea! ❤️
Laura profile picture
It can be scary to confront people because....
by Laura
Last post
 December 2nd
...See more It can be scary to confront people because....
WarmChocolateMug profile picture
Forum Forms File (FFF) - A list of all the forms you might need
by WarmChocolateMug
Last post
 November 20th
...See more Here's a list of most if not all of the forms that you can find around the site and are frequently requested. If you feel that other forms should be added, please feel free to reply below or send me a PM! Most links are generally linked to the forum posts where the forms can be found so that they can still be relevant if the form is changed. Active Listening Tests & Listener Learning Quizzes (Click Here for More Training Guides [https://www.7cups.com/listener/training.php#training]) - Listener Only * [https://www.7cups.com/forum/ListenerLearningJourney_149/General_2422/ActiveListening1Updates_294348/?post=3162829]Active Listening 1 [https://docs.google.com/forms/d/1wG5popRr-lrfhUc8AoZh-QTMR5QM0Flp3bJlkVROZr8/viewform]( [https://www.7cups.com/forum/ListenerLearningJourney_149/General_2422/ActiveListening1Updates_294348/?post=3162829]Updates [https://www.7cups.com/forum/ListenerLearningJourney_149/General_2422/ActiveListening1Updates_294348/?post=3162829]) [https://www.7cups.com/forum/ListenerLearningJourney_149/General_2422/ActiveListening1Updates_294348/?post=3162829] * Active Listening 2 [https://docs.google.com/forms/u/2/d/e/1FAIpQLSe2hbLMIdBr16LQ48keucm10K5qjjh9EcgC0PUbn6wnqHiuqg/viewform] (Updates [https://www.7cups.com/forum/ListenerLearningJourney_149/General_2422/2023ActiveListeningTest2GradingUpdates_300791/]) * Active Listening 3 [https://docs.google.com/forms/d/10I-zOYhAOP8kzPEL9mJG8fqcjusGDOfN_sdctFkvrNI/viewform] (Updates [https://www.7cups.com/forum/ListenerLearningJourney_149/General_2422/2023ActiveListeningTest3GradingUpdates_300792/]) * Active Listening 4 [https://docs.google.com/forms/d/1iQij6bcTDa4qoAZVOZaBukkDptqKm3sfXTu2ucN6ToQ/viewform] (Updates [https://www.7cups.com/forum/ListenerLearningJourney_149/General_2422/2023ActiveListeningTest4GradingUpdates_300794/]) * Listener Learning Quizzes MasterPost [https://www.7cups.com/forum/ListenerLearningJourney_149/ActiveListeningTests_2102/ListenerLearningQuizzesMasterpost_241374/] Leadership * Leadership Roles Slides [https://docs.google.com/presentation/d/10oh0pBR1rt9C6tMAhRvjF1TfgAEHbyDQyimizN4hdfU/edit?usp=drivesdk] * Help Wanted [https://www.7cups.com/forum/CommunityProjectsEvents_184/HelpWantedHub_2099/HelpWanted2022_268657/] * Leadership/Community Reapplication Form [https://docs.google.com/forms/d/e/1FAIpQLSd0gEU3q4RfvHrL_4IimnMBuxTCeVCMPDCye_l6keD716BL1A/viewform] * Community Leadership + Domains [https://docs.google.com/document/d/1vNaQSyebEDeB3HLXlUv6JNvPLOtNq-29bamX3gH4GEU/edit?usp=drivesdk] Report Forms (More Information Here [https://www.7cups.com/forum/SiteUpdates_100/HsHangout_1970/FilingBehavioralReportFormsAlltheinformationyoumightneed_242537/]) * Reporting a Listener or Member [https://www.7cups.com/forum/SiteUpdatesInformationFortheCommunity_100/Siteupdatesandchanges_2007/NewSafetyReportingProcessLLMMLandVerifiedListenerBehaviorReport_302823/] * Moderator, Room Supporter, & Listener Review Form [https://docs.google.com/forms/d/e/1FAIpQLScmfpQqScgcFxOSHveQfbP52m-XNu-DBC6oK7ieTHrGQ4hJ3w/viewform] * Community Moderator Report Form [https://docs.google.com/forms/d/e/1FAIpQLScL511VkIa0BQOXnNqbISXcI3V1PhGA4VfBtfz_GUFnwo0FAw/viewform] * Moderator Request Form [https://docs.google.com/forms/d/e/1FAIpQLSf6mgwzVCA-TTDzahtCH7mXdmxE5jTakstcQDWoQ_nXk2CfdA/viewform] * Group Moderator Activity Log [https://docs.google.com/forms/d/e/1FAIpQLSfc8XVpOZew0T4wN3zWoGw9UDTnkSGDRea9IQW9B9zYETsxlw/viewform] (For Group Moderators Only) * Account Review Request (If Rejected/Deactivated) [https://docs.google.com/forms/d/e/1FAIpQLScqva6u9GVllcKFBro2ZOg2tugEknrU8cMoi__JJClisFZzJw/viewform] Suggestions, Feedback and Bug Reports * Community Feedback Form [https://docs.google.com/forms/d/e/1FAIpQLSeKdc41mqdmvjANHvb-pKr2ec-snE8u9v1YT6tmHmLtNe8owQ/viewform] (More Information Here [https://www.7cups.com/forum/SiteUpdates_100/Feedback_37/NewCommunityFeedbackProcess_264411/]) * Support Ticket for Bugs [https://help.7cups.com/hc/en-us/requests/new] * Feedback on Forum Functionality [https://www.7cups.com/forum/SiteUpdates_100/Feedback_37/ForumFunctionalityProvideFeedbackHere_274852/] * Member Chat Rooms Feedback Form [https://docs.google.com/forms/d/e/1FAIpQLSfaULWnlMmtpfKCVqPrllWMGukCDVsuur_6TD0hkORFZnpRTg/viewform] * Censor Updates/Suggestion Form [https://docs.google.com/forms/d/e/1FAIpQLScOYDIsgeWmqr4e5hKpTFZ_TC7CnG7OB1DV6mhocHx1kWYWzQ/viewform] * Report Problems with Help Guides [https://docs.google.com/a/7cups.com/forms/d/e/1FAIpQLSfjhFWVo025xDpqcEmsoQGOU5OLFAgV5zNbFZVGDdHwsUbDSg/viewform] Miscellaneous * Username Change [https://docs.google.com/forms/d/e/1FAIpQLSc-3nMPpTXQZ6JkI33U8kyXvk3uE4TtEk1ERLP-aiEnZXNqcQ/viewform] * Explore and Register with 7 Cups Academy [https://www.7cups.com/academy/] * Teen Transitioning Mentor Request [https://docs.google.com/forms/d/e/1FAIpQLSfed4W09cnD4vPH09z7GRdrs64Jlu_qzavj6DHRF9oWGEFT5Q/viewform] * Listener Coach Request [https://docs.google.com/forms/d/e/1FAIpQLSd7iMwmOfMPM1KTSjFz3OTPFDOF30agKeBeahUl5cj5f8ahKQ/viewform] - Listener Only * Gossip Dump Form [https://docs.google.com/forms/d/e/1FAIpQLScwbwYCPorfTlEF-u9Nuvd7Ouqsinn5c_LeNtO-c6VI6X3H1w/viewform] * Peer Appreciation Form [https://docs.google.com/forms/d/e/1FAIpQLScsCXyPYjQ4dsfLMh2ZzXC4of1lEutJsSasbkzc6JLDq7b8ow/viewform] Credits: @Jenna @Vivelespatates @MissZ @kindsoul10 @affyavo @M4GIC @KyleBorg @amazingNutella24 for vetting and adding more links! Updated - @Suryansh November 26, 2023
Heather225 profile picture
Feature Update: Forum Threads
by Heather225
Last post
 November 16th
...See more Hi, everyone. I know it’s been a difficult few days for the forum users. I have been in a couple of threads dropping updates. Our engineering team has been working on a way to fix database scaling issues. It's common in technology that fixing one problem can inadvertently create a new one, considering the interconnected nature of complex systems. I am eternally grateful for your patience and I can now say we’ve got good news! Engineering has come up with a brand new version of the threads that should balance performance with usability. It should resolve loading issues, allow access to entire threads quickly, and have all the parent-child threads open by default (you can simply click to collapse the threads you don’t want to see below the user’s name). The changes have just gone live. Explore the new design and lemme know if you encounter any technical trouble. Thanks again for hanging in there with us and I hope this change creates a more enjoyable and supportive experience for the forum space.
Heather225 profile picture
Listener and Member Usernames Confidentiality (Guidelines)
by Heather225
Last post
 November 8th
...See more Safety and confidentiality go hand-in-hand on 7 Cups. Confidentiality refers to the state of information being kept secret or private. Examples of this are chat details, your personal information, and—yes!—your Cups identities. If you have a member and a listener account, you have two identities. This may not even have occurred to you, and when you made your second account you named it similarly to your own. Imagine if you had an account named CarebearListens7 and you named your member account CareBear7. It would not take much to connect the two. Another concern is the revealing of your names to others. It may not seem like a big deal to you. Maybe these people are your friends, but you can’t always be sure, so you need to prioritize your safety. Here's why keeping usernames different and private is crucial: * Privacy Power! 7 Cups doesn't show your real name, but if your username and listener's username are too close, someone might guess who you are. This is especially important if you're talking about something personal. * Safety First! If you ever need to report someone, it's important to stay anonymous. Similar usernames could make it easier for someone to figure out who you are. * Blurred boundaries: People who know you from the other account PMing you. It may seem fine at first but this can create big challenges with holding boundaries later on down the road. Switching between your listener (L) and member (M) accounts can blur the lines of what's expected in each role. When you’re under your listener account, you are to maintain professionalism. This can slip if you’re treating your L account like your M. Personal connections under your M can get mixed up if you’re using the accounts interchangeably. We have outlined the following guidelines to help you secure your confidentiality: * Usernames must not have any links or references to each other. You will be asked to change your username by an Admin. * Do not disclose your other account under any circumstances. This includes, but is not limited to casual mentions in rooms and PMing someone (yes, even a friend) under your other name. * Profile photos: these too much be separate. We also strongly recommend not using pictures that can be connected to you in any way by image searching. * Bios cannot look the same or point to the other account. (e.g. L referencing M or vice versa) * Do not share through imgbb, imgur, etc. pictures (like drawings or photos) that have also been posted in other places online. I hope these guidelines give you insight into the importance of safeguarding your online experience, especially here on 7 Cups! - If you’d like to learn more about our safety best practices: The Community Guidelines Series: Masterpost [https://www.7cups.com/forum/safe7cups/VISafetyMadeFunActivitiesandGamesSeries_2648/TheCommunityGuidelineSeriesMasterpost_327875/] (written by @AnnaSilverberg) My Experiences with Offsite Contact [https://www.7cups.com/forum/safe7cups/IVSafetyResourcesEvents_1059/MyExperienceswithOffsiteContact_317308/] (Written by Safety Ambassador @Rebekah) Please also add what you've learned to spread awareness in our interactive post: Safety is an Ongoing Conversation [https://www.7cups.com/forum/safe7cups/SafetyForumDiscussions_2662/Safetyisanongoingconversation_331502/]
azuleyes profile picture
Where is everybody?
by azuleyes
Last post
 November 6th
...See more So I was pretty active listening several years ago when, if I recall correctly, there would be like 80,000 requests handled per week.  I dropped out for a while but came back about 4 or 5 months ago for a couple of weeks and the number of requests had dropped to around 45,000, if I recall well. I figured it was just around the start of summer so maybe that's why the number was so low so I dropped out again and figured I'd try again later.  Now I check again and the weekly number is 37,000, and the queue has maybe 2 or 3 people waiting, sometimes none, at a time of day when typically there would have been 20 or 30 requests in the past. So what did I miss? Is the model now mostly to send people to the online therapists, and no longer utilize the volunteer listeners? Or has something else happened? Can someone please enlighten me?
Heather225 profile picture
"Safety is an ongoing conversation"
by Heather225
Last post
 November 6th
...See more I was having a chat with @PetiteSouris about the power of education in online safety and it got me thinking about how I view safety as an ongoing conversation. I think one of the most effective methods we have for keeping ourselves safe online is to be talking to each other, sharing experiences, lessons learned, and wisdom from our own research and experiences with safety. Some of have extensive experience, and others are still figuring out how to navigate the wide world of the internet, including 7 Cups. We prioritize safety, given the nature of our platform, and we want to empower everyone to take control of theirs. We can do this by sharing what we know! Here's where you come in: Please share some tips you've picked up on keeping yourself safe, especially as it relates to our community. There's no overcommunicating when it comes to upholding safety so let's keep talking!
Iara profile picture
Bullying: How to take actions (as a neutral party)
by Iara
Last post
 November 5th
...See more *NOTE: THIS POST WAS WRITTEN WITH THE FOCUS ON BULLYING THAT TAKES PLACE IN 7 CUPS, FOR OTHER BULLYING STRUGGLES FEEL FREE TO CONNECT HERE [https://www.7cups.com/forum/BullyingSupportCommunity_113/]* Hi there community! So the past weeks bullying has made it to be a very popular topic and I would like to take some time to talk about it too. First, watch this [https://youtu.be/UYxpX3N20qU]. Did you watch it? Okay, let's move on. Bullying is a very important topic to me, I do everything I can to make every teen on this site feel safe and to know they can reach out to me any time. But the thing is, bullying isn't just an admin problem. Bullying is everyones problem. You, as a part of our supportive community, have the responsibility of making 7 cups a safe place to engage in. I notice that sometimes users don't know how to react towards bullying so Im writing you all some ideas and tips. How do I know bullying is going on? First things first, to prevent bullying from happening we need to be inform on what bullying is. If you havent, I invite you to read through our Bullying Guide here [http://www.7cups.com/bullying/]. Bullying means any behavior that is unwanted and unwelcome, has a negative impact on the recipient or on bystanders, and is unwarranted.[1 [http://www.7cups.com/bullying/lesson1.html]] Harassment refers to pattern of repeated offensive behavior that appears to a reasonable observer to intentionally target a specific person or persons. [2 [https://en.wikipedia.org/wiki/Wikipedia:Harassment]] Knowing the definition doesn't mean you will always be able to identify bullying at first glance; but it gives you a greater understanding on what things to look out for. During a conflict, any comment made can feel like a personal attack. They not always are. When you feel someone is being hurtful towards you, it's best to take a step back and evaluate what happened with a calm mind. Some easy red flags to identify: ✔Teasing ✔Inappropriate jokes about someone else ✔Antagonising someone in the chat rooms, or while talking in PMs with others ✔Singling them out in public spaces Some questions you can ask yourself are: ⌧Is this behavior a one time thing or has happened in repeated occasions? ⌧How did I felt when he said that hurtful comment? ⌧Has something else happened today, this week that makes me specially sensitive to that topic? ⌧What was the emotional state of the person that made the comment? (were they angry, frustrated, sad?) ⌧Can I solve this situation by talking to them directly? ⌧Do I feel safe in 7 cups? If you feel that you might be feeling bullied, check this thread [https://www.7cups.com/forum/TeensOnlyClub_123/IarasStation_590/BullyingHowtoknowandhandleguideSelfFocus_57761/1/] on what to do. How do I help end bullying on 7 Cups? → Dont become the bullys bully: With the best intentions of protecting someone, we go into the fight fire with fire. Dont, it's not an effective way to stop this problem as it create more hate and spreads negativity. → Dont join into the teasing: Be self-aware of your actions and their consequences. If an user says they feel uncomfortable with something you said or did, respect their boundaries. → Dont stay quiet on what you see: If you see someone being mean to another user/users in the rooms, the forums or anywhere on 7 cups, report them. → Dont spread rumors or gossip about bullies or the people they are bullying → Dont triangulate [https://www.7cups.com/forum/ListenerCommunityampSiteUpdates_38/LaurasOffice_169/WhatisTriangulation3StepstoAvoidingStoppingitfromhappeninginthecommunity_35107/1/]: As an outsider/by stander, you might feel very inclined to solve the problem. Dont take the power away from the person being bullied to stand up for themselves. → Dont invalidate either parties feelings → Dont file reports on behalf of others or of events you did not see first hand → Dont bring past reports or behaving against someone when they are trying to move forward and do better → Dont assume someone is being a bully → Dont pick sides: There can be a lot of perspectives to what happened, and it can quickly turn into a he said, she said situation → Do support someone that is feeling bullied → Do try to diffuse the tension in a chatroom by changing the topic → Do forgive users for bad behavior when you can → Do show kindness and compassion in the support rooms, forums and everyone else on the site → Do listen to those that feel bullied and validate their feelings → Do guide those that are being bullied or have seen bullying take place to the appropriate ways of reporting → Do reach out to a mentor, teen star, group support leader, a community manager or myself if you see bullying take place → Do remain neutral when someone tries to bring you into the conflict and encourage them to use conflict resolution → Do disengage when you feel triggered or personally invested in a situation → Do practice self care and encourage others that are feeling triggered to practice it too. → Do be welcoming, compassionate and supportive towards everyone in the community → Do educate others on how to approach bullying Other resources to look at: Help Guide on how to deal with Bullying [https://www.helpguide.org/articles/abuse/dealing-with-bullying.htm] How to Respond to Bullying [https://www.stopbullying.gov/respond/index.html] Things not to say to someone that is being bullied [https://www.bustle.com/articles/116010-6-things-not-to-say-to-someone-whos-being-bullied] How to help someone that is being bullied (teen perspective) [http://kidshealth.org/en/teens/expert-bullying.html] How to help someone that is being bullied (parents perspective) [http://www.skillsyouneed.com/parent/help-someone-cope-with-bullying.html]

🌟 Welcome! 🌟

Here at the Safety & Knowledge sub-community, our focus is on creating a culture of awareness and support. Please join us to learn how to keep yourself safe online!

See below some key aspects of our community;

Community Guidelines Series
Part 1 ---> Profiles
Part 2 ---> Behaviour
Part 3 ---> Account Safety
Part 4 ---> Boundaries and Behaviour
Part 5 ---> General Safety for Everyone


Quizzes
All Safety Quiz Events
Safety Quiz - 2024


Safety Team Information
Safety Outreach & Discussions
Safety Patrol


Team Leaders
Ambassador ---> Rebekah
Mentor Leader ---> tommy
Admin Oversight ---> EvelyneRose

Community Guidelines

🌟Welcome!🌟

As this is our Safety sub-community, these guidelines are extra extra important! 🌟 here they are below;

1. Please, be kind to all users. Forum posts/comments that attack or otherwise offend another user will be removed.
2. No offsite contact sharing. This is strictly against site rules.
3. Please, stay on topic to the best of your ability!
4. Please, keep confidential information to yourself. This means no sharing of usernames, messages in a 1-1 or a group setting, or any details about a member chat. Take any and all issues that you'd like to discuss in more depth to Rebekah or tommy.
5. Please, try to post threads within the relevant sub-forum! We understand that this might not be easy, but posting a thread such as "Hello, I'm new!" would clearly not be suited to Part 8 - Safety Activities: Discussions, Events, and Games 🌞

Read the 7 Cups Guidelines
Community Leaders
Community Mentor Leader
ASilentObserver profile picture
@ASilentObserver
Heather225 profile picture
@Heather225
Rebekah profile picture
@Rebekah
tommy profile picture
@tommy
Community Resources

Find any and all safety resources for 7 Cups here!