Course 2: Becoming a 7 Cups Leader - (Discussion #7) How to Provide Feedback

@Heather225
- What is the four-part formula that you can use to say any difficult message well?
The four-part formula:
1) The micro-yes
2) The data point
3) Show Impact
4) End on a Question

- Which one of these parts do you think you could improve on and do better for yourself "and why"?
Show Impact. Whenever I give feedback to a person about something that directly involves me, I let them know objectively where and how they could improve but I always fail to say how their actions might've have impacted me. I didn't even realize I was missing this and this video really enlightened me with it.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?
Every single person on 7cups is here for their growth, either directly or indirectly. Positive and encouraging feedback mechanisms here on this platform are essential to ensure that growth. Feedbacks would enable us to see where we could be doing better, be it listening, doing other leadership roles or most importantly, growing as a person. Feedback prepares us to act on our weaknesses and strengthen them.

@Heather225
What is the four-part formula that you can use to say any difficult message well?
- Micro yes questions
- Data point
- Show how it imapcts us
- End on a question

Which one of these parts do you think you could improve on and do better for yourself "and why"?
- I would like to improve on the Data point part. I have had problems giving feedback in the past and I guess data point is the part I usually mess up.

Why do you think it's so important to cultivate a feedback culture here on 7 Cups?
- I think people aren't born to not make mistake. So feedback culture in 7 cups is important as it allows us to recognise our mistakes and try to work on it. For example, A listener did a mistake during a 1 on 1 chat and they also received a feedback pointing out that mistake; yes it can be hard to process but maybe next time the listener won't repeat that mistake.

What is the four-part formula that you can use to say any difficult message well?

This formula include the micro-yes, data point, showing impact, and ending on a question

Which one of these parts do you think you could improve on and do better for yourself?

I think I can improve on the showing impact part because I need clarifications sometimes on the members’ situation.

Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

I think it is because it’s always better to keep improving instead so we can better provide for our community. This culture would help us to build trust and grow as a community.

The Four-Part Formula
1) The Micro - yes
2) The data-point
3) Show impact
4) End of question
Which one of the parts do you think you could improve on and do better for yourself "and why"?
I think I could do better on the data-point.
I am always fearful of giving feedback and finding best words to do it. I often feel I have to justify my reasons for it, instead of being straight to the point, direct and headstrong but doing so in a nice way. Maybe I'm too kind, caring and a big softy. But then this can make me a push over.
Why do you think it's so important to cultivate a feedback culture on 7Cups?
It's important to cultivate a feedback culture because it will create a positive workplace and it encourages staff/employee growth.
With 7Cups having a good feedback culture will lift spirits of everyone involved. They will look forward to working here and it will also ignite them to achieve their own goals and reach deadlines. In turn 7Cups will run much smoother because of this happy environment where we are all listened too.

@Heather225

- What is the four-part formula that you can use to say any difficult message well? The micro-yes, Data Point , Show Impact, End with Question

- Which one of these parts do you think you could improve on and do better for yourself "and why"? I personally find that the part of "The micro-yes" is very important in my chats and always somewhere to improve upon. All areas always have room for improvement but I think the micro-yes is more important to improve upon. I feel this way because when we ask questions, as listeners, it provides us insight into the situation the member has going on and why they are feeling the way they do. Without this factor of the conversation it becomes very hard to get a member to talk sometimes or to understand what is going on.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups? As a listener I have a unique position of meeting lots of members and seeing what works/doesn't work for our community. As a listener it is vital I pay attention to that as it allows me to improve upon different aspects to best support our members. On the other sides of things, I think feedback is just as important for members. When we as listeners ask questions and go off of the data points + ask questions, it shows our members that we are paying attention to them and genuinely care.

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

The four-part formula consists of the Micro yes, the data point, showing impact and the end on a question.

- Which one of these parts do you think you could improve on and do better for yourself?

It would be the end on a question.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

It's important to cultivate feedback because that is how we learn and grow. Without feedback, we wouldn't know what we're doing wrong. 7 cups must uphold its excellent standards and for this, we need to tell each other how we're doing and what we can do better.

- What is the four-part formula that you can use to say any difficult message well?

micro-yes, data point, show impact, and end on a question

- Which one of these parts do you think you could improve on and do better for yourself?

show impact

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

feedback allows us to get outside assements, helpung us learn, reflect, and move on easier. as a community we can grow to be better at what we do.

- What is the four-part formula that you can use to say any difficult message well?
The four-part formula:- The micro-yes, Data point, Show impact, and End on a question.

- Which one of these parts do you think you could improve on and do better for yourself "and why"?
I think it would be the "Show impact" part, because whenever I provide feedback to someone I give them the specific details, let them know why it is important and the ways they can improve but it is also important to include why and how it impacted me and as the video said, it gives more logic and meaning to the feedback.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?
Feedback help us to grow personally and professionally, it is important to cultivate a feedback culture as it help us to connect, build trust and an opportunity to grow and learn together as a community. Giving and receiving feedback improves communication in the community. Feedback plays an important role in growth and development, it gives us room for improvement and learning from mistakes.

- What is the four-part formula that you can use to say any difficult message well?
micro-yes, asking a question that prepares the person for feedback and gives them autonomy to accept or refuse the feedback
avoiding blur words and being specific about the issue so the person knows exactly how to address it and there is no ambiguity as to the meaning
inform the person of the impact their action is having which helps make a connection our brain craves (causality connections)
end with a question so it does not come off as a demand but as a discussion where their opinion also matters.

- Which one of these parts do you think you could improve on and do better for yourself "and why"?
I think I do all of these except the impact statement. It is often difficult to articulate what impact their action is having without coming off as rude. I could work on that by putting some thought into framing it more constructively.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?
to maintain quality standards, the high expectations culture, and improve as a community.

@Heather225
Feedbacks are really important in the development path. Meanwhile the feedback provided too must be in a way not too complex to understand and helpful at the same time. The lesson was widely interactive in these aspects.
Following are my responses against the questions respectively:-

1. What is the four-part formula that you can use to say any difficult message well?

The four-part formula is an interactive way to provide feedback in a simple and useful way. Following are the ways it can be used to say any difficult message well.

• By including micro-yes question before exactly providing the feedback.
• Providing the feedback to exact data point by excluding any unspecific statement, without blur words.
• Pointing out the impact of the data point in the feedback to make the statement more logical.
• Ending the feedback with a question to create a joint problem solving approach with it.

2. Which one of these parts do you think you could improve on and do better for yourself “and why”?

I think I must work on the micro-yes question part as it is the first step towards providing the feedback and the more logical the question is the more easily the feedback will be to understand and explain. Also, it can draw attention towards the feedback to make it more impactful.

3. Why do you think it’s so important to cultivate a feedback culture here on 7 cups?

Cultivating a feedback culture means cultivating a learning environment. The more feedback one gets the more they improve. Feedbacks are as important to a listener as a result is to a examinee. Hence, it is important to cultivate a feedback culture on 7cups.

See you in the next discussion.
Spreading love!
Ash. :)