Listeners, Please take this Survey: Ghosting (and Blocking)
Heather225
August 23rd, 2020
.
We have dedicated this quarter to the pursuit of quality improvement across the site, and especially where chat quality is concerned. One of the biggest challenges we face in conversations is ghosting. Ghosting, in the context of our site, occurs when a user disappears from a chat without any notice. This can happen on either side (member/listener) in PRs and GRs.
We would like to get a better idea of why this happens, and we'll be starting by conducting a survey to find out why listeners block or dont respond to members.
Listeners, please fill out this survey HERE.
Please be honest and provide us with as many details as you can, if you have ever ghosted and/or blocked a member.
We will use this data to improve our processes. Thank you!