Welcome Committee: Tips for Sending Welcome Responses & Follow-Up PMs!

Hi, team!

Thank you all for your diligence and thoughtfulness in welcoming our newest members! Being that it's a bit of a multi-step process, I wanted to give you some ideas and clarification for how to engage our newbies from start to finish. Here's the rundown of the process and some example text I use:

Step 1: The Welcome
The initial outreach is simple: an introduction, ask them if they have questions, and of course a warm welcome. Think of this as a conversation starter.
 Check out some templates I've gathered that you can play with and personalize. (And please suggest your own to me!)

When sending messages, please break them up into more than one so that any questions and prompts don’t get lost in the text block (And it shows them we’re not an AI/bot :P)

Step 2: The Response
If they respond, answer any queries, and be sure you give them the Welcome Pack either in your first message or this one. This document is super important to their orientation!

Here's a hypothetical for inspiration:

Member: A peer suggested this platform to help me find support for my depression.

Welcomer: I'm glad to hear it and we're happy to have you! I want to give you our Welcome Pack which should outline most things you need to navigate the platform:
https://docs.google.com/document/d/1CL9Yu_6zixlapOjdrhCgKLy9JN5wY3HWdrGH7PIO2WI

I will pop back in to check on you in a couple days. If you have any questions between then and now lemme know!

Step 3: The Follow-Up
Hi, again! I am just coming back to check in and see how you’re doing and that you have all the resources you need to find support. Are you settling in alright?

Step 4: Final Response
Conclude the welcome sequence by answering any last questions.

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Keep in mind, that some approaches may work better than others. I encourage you to try on different methods and vary the language. The ultimate goal behind the WC project is for the member to have been supported by us and equipped with the tools they need to feel comfortable and confident to go into their journey here.

I hope these tips help! If you have tips of your own, please drop them below!

And of course any questions and doubts, reply or reach out to myself or kenzolena!