Course 2: Becoming a 7 Cups Leader - (Discussion #7) How to Provide Feedback

@Heather225

1. The Four-part formula-:

1) The Micro - Yes

2) Data Point

3) Show Impact

4) End on a Question

2. I guess I have to try to improve in all four parts. But yeh I would like to more focus on fourth part End on a Question. Because it will give chance to the other person to think about it and it will be good to involved that person in providing feedback.

​​​​​​3. It's important to cultivate feedback culture on 7 cups because it will help people and community to grow. By giving and accepting feedbacks people will try to improve and they will learn new things. Moreover,it's good for communication as well. Positive feedbacks will really appreciate people and negative feedbacks will make people little sad but if they will think about it they will try to do better next time. And this culture will really make people to understand each other and to cooperate each other. ​

What is the four-part formula that you can use to say any difficult message well?
“The Micro-Yes” - Asking a question that is short and important. This lets the person know that feedback is coming.
“Data Point” - Naming specifically what you saw/heard, and cutting out things that are not objective. Specifying the feedback, and removing blur words, helps point the person you’re offering feedback to in the right direction.
“The Impact Statement” - How the Data Point impacted you.
“Question” - Wrap up the feedback message with a question. This creates a commitment rather than a compliance, and it turns the situation into a joint-person task.

Which one of these parts do you think you could improve on and do better for yourself and why?
I need to work on the question part of my feedback statements. After watching the video I have realised that I very rarely follow my feedback statements up with a question. This is not good because the person I am giving feedback to may see my statement as more of a monologue rather than a joint-person conversation and task. By asking a question, I am including the other person in the conversation and inviting them to share their thoughts on the feedback being given.

Why do you think it's so important to cultivate a feedback culture here on 7 Cups?
7Cups is based around quality listening, and in order to improve listening quality it is important that listeners regularly ask for and receive feedback. This feedback will help listeners identify their strengths and weaknesses, and show them what areas they may need to focus on to improve, thus improving overall site quality and the impact that we have.

What is the four-part formula that you can use to say any difficult message well?
The four-part formula that you can use to say any difficult message well:

1. The micro-yes - begin their conversation by asking a short but important question
2. Data point - be objective and specific, rather than using blur words that could be interpreted differently by different people
3. Show impact - name exactly how that data point is impacted you
4. End on a question - this invites the other person into the conversation and makes commitment rather than compliance

Which one of these parts do you think you could improve on and do better for yourself?
I think I could improve on ending with a question. I have a tendency to be direct and straightforward with feedback but forget to invite the other person into the conversation. I’ve realized now that my past actions might come off as me attacking the other person which is not true and definitely not what I want.

Why do you think it's so important to cultivate a feedback culture here on 7 Cups?
I think it’s important to cultivate a feedback culture here on 7 Cups because it helps everyone in the community to grow and become better, which will help improve the community overall. We’re all humans which means no one is perfect. Giving / getting feedback helps us build trust as well as allow us to identify what we can work on and be accountable for our actions.

@Heather225

What is the four-part formula that you can use to say any difficult message well?

The four-part formula that I can use to say any difficult message well is: Micro-yes (“by asking a question that is short, but important), Data Point (“giving your data point”), Show Impact (“the impact statement”), and Ends On A Question (“a question”). Taken from: The secret to giving great feedback | The Way We Work, a TED series - YouTube

Which one of these parts do you think you could improve on and do better for yourself “and why”?

All of them because I don’t think I’ve really practiced any of those enough. I didn’t know a four-part formula for giving feedback was designed.

Why do you think it’s so important to cultivate a feedback culture here on 7 Cups?

It’s important because it can prevent a lot of misjudgment and hurt feelings.

@Heather225

What is the four-part formula that you can use to say any difficult message well?

The four-part formula that I can use to say any difficult message well is: Micro-yes (“by asking a question that is short, but important), Data Point (“giving your data point”), Show Impact (“the impact statement”), and Ends On A Question (“a question”). Taken from: The secret to giving great feedback | The Way We Work, a TED series - YouTube

Which one of these parts do you think you could improve on and do better for yourself “and why”?

All of them because I don’t think I’ve really practiced any of those enough. I didn’t know a four-part formula for giving feedback was designed.

Why do you think it’s so important to cultivate a feedback culture here on 7 Cups?

It’s important because it can prevent a lot of misjudgment and hurt feelings.

@Heather225
What is the four-part formula that you can use to say any difficult message well?
The four-part formula that I can use to say any difficult message well is: Micro-yes (“by asking a question that is short, but important), Data Point (“giving your data point”), Show Impact (“the impact statement”), and Ends On A Question (“a question”). Taken from: The secret to giving great feedback | The Way We Work, a TED series - YouTube
Which one of these parts do you think you could improve on and do better for yourself “and why”?
All of them because I don’t think I’ve really practiced any of those enough. I didn’t know a four-part formula for giving feedback was designed.
Why do you think it’s so important to cultivate a feedback culture here on 7 Cups?
It’s important because it can prevent a lot of misjudgment and hurt feelings.

- What is the four-part formula that you can use to say any difficult message well?

The four part formula:
The micro-yes : Beginning with a small question to let them know that feedback is being given and also reinsure autonomy
Data point : Be specific. Avoid blur words. Convert blur words into actions so that correct message gets across.
Show impact : Let them know how certain situations impacted you.
End on a question : Finally end with a question.

- Which one of these parts do you think you could improve on and do better for yourself?

I would like to improve on every aspect of it. I didn't know that such great method exists. But I specifically would like to improve on 2nd part. Because i tended to be vague in terms of my feedback. And now I realize how important it is to send the correct message.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

I think for me personally where other's well being is concerned we can not improve enough. Most people come here in distress and if our methods are not right they would leave with disappointment. And to ensure that everything work as intended I think we should improve and feedback is the tool to do it.

- What is the four-part formula that you can use to say any difficult message well?

1. Micro-Yes

2. Data Point

3. Impact

4. End on a question

- Which one of these parts do you think you could improve on and do better for yourself "and why"?
Impact. I love the idea of connecting the dots, to really drive home why or how this impacted me. I think this helps paint a clearer picture of the issue and possible solutions as well.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?It is a significant part of what makes this community successful. Being able to receive and provide feedback is what can allow us to continue to grow and become stronger.

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

1. The Micro-Yes
2. Data Point
3. Show Impact
4. End on a Question

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

The Micro-Yes. I usually just give feedback without first informing the person that is what I was going to do. This can be hurtful for others since they can get the sensation that I am attacking them, etc.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

Communities need to continuously grow in order to function. To grow, the people in it should be able to provide and receive feedback with honesty and sincerity, making it a healthy and better environment for all.

- What is the four-part formula that you can use to say any difficult message well?
1. The micro – yes. Asking question that shows that feedback is coming. For example, do you have 5 minutes to discuss how we can improve upon the project?
2. Data point – talk about the specific situation/action that requires improvement rather than using any blur words.
3. Show impact – Show how the situation/action impacted further. It gives purpose, meaning, and logic between the points.
4. End on a question – Ask about the person’s perspective about the situation and the feedback.
- Which one of these parts do you think you could improve on and do better for yourself "and why"?
Showing impact. I think I am able to make a person know what needs to be improved but never thought of explaining how it impacts others or the system as a whole. I will try to include it from now on.
- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?
Feedback is important to learn and grow professionally as well as personally. For example, during the conversations with members, especially initially, I have often heard that I am too professional. Over the period of time, I tried to talk more lightly and add humour sometimes if required and felt good about it. Maybe I lacked warmth and humour in my conversations. I got constant feedback and it helped me grow here. Similarly, positive feedbacks have shown me where my strengths are. So, I truly believe that cultivating a feedback culture here on 7cups is important.