Course 2: Becoming a 7 Cups Leader - (Discussion #7) How to Provide Feedback

- What is the four-part formula that you can use to say any difficult message well?

The Micro-yes, data point, show impact, and ask a question.

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

I think I can improve on showing impact because usually I try to avoid saying how impacts me because it might guilt-trip them. I think I didn't want to make them feel bad about it.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

I think it's important to cultivate a feedback culture here on 7 Cups because if done properly, this would be the main way to help us thrive and improve on our existing work. This would also allow members of the community to express their thoughts and ideas on different projects and progress made.

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

1. Micro-yes: As a small question first to trigger the brain to "receiving feedbacks" mode

2. Data point: be specific, with clear example

3. Show impact: name how that data point exactly impact you

4. End on a question: wrap the feedback with a question

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

I would like to work on "data point". Sometimes my sentences can be ambiguous instead of being clear and specific.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

Feedback culture will help everyone grows since they can see from other's viewpoints, it can also help everyone to feel more comfortable to speak their mind truthfully.

@Heather225

Formula- micro yes, data point, show impact and end on a question

I think I generally don’t end the feedback with a question, and tend to ramble on. Doing so will help create a situation where both of us are tackling the problem together. I think it’s important to create a feedback culture at 7Cups since that allows us to grow and thrive as a community and learn from each other.

What is the four-part formula that you can use to say any difficult message well?

A: 1. the micro-yes. 2. data point. 3. show impact. 4. end on a question

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

A: according to the book: helping skills, there are three parts to the counseling stages. The first one includes explore, focus on listening, reaction emotion, explore thoughts, restate, opening q, closed q, affirm, encourage, summary, self-disclosure, and empathy. The second stage includes challenge, exploration, and immediate. the third stage include message offering and direct guidance. So, all of counseling stages surround on feedback, so that is why it is important here on 7 cups!

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

A: I need to work on data point and show impact. I need to work on these because I am lazy to show data point to my current boss. And I am lazy to show impact to my parents.

What is the four part formula that you can use to say any difficult message well? Micro yes, data point, showing impact and end on a question. Which one of these parts do you think you could improve on and do better for yourself and "why"? I think I need to improve myself in all these parts. I didn't know about this four part formula. I just used to directly jump on giving a feedback. But now that I know, I'll make sure that I follow this four part formula. Why do you think it's so important to cultivate aa feedback culture here on 7 Cups? Listening is an art that takes time to master. Hence, there is always a room for improvement. A genuine feedback would be really helpful as the listener could learn where the improvement needs to be made and can serve the community in a better way.

What is the four-part formula that you can use to say any difficult message well?

1. Micro yes – that make person prepare that feedback is going to happen. Let talk us about the last meeting?

2. Data point – cut out objective or generalise word. Be precise like you delay when come to give task on time.

3. Impact – here we show connection with data point and the impact occur due to it

4. End with question – like how do you see? This what I was thinking. It make the conversation two way and the other person get change to give their point also and make them more commitment and readiness to improve.

Leader should ask for feedback. Call as pulling or actively asking feedback.

Which one of these parts do you think you could improve on and do better for yourself "and why"?

Data point.

Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

Feedback are important as it make us more and more better. As here we face many different situation different people so there is nothing also perfect way to do thing and just follow it and you will get everytime success. What I suppose there is always a room of improvement and new learning everyday. It is good to have feedback.

What is the four-part formula that you can use to say any difficult message well?
1. The Micro-Yes
2. Data Point
3. Show Impact
4. End On A Question

Which one of these parts do you think you could improve on and do better for yourself "and why"?
Firstly, I think I could improve on the data point aspect by being more specific instead of stating things in general, because this would not only help me get my point across better but also have the other party understand clearly the subject matter at hand.

Secondly and most importantly to me, would be to end the feedback on a question. I will definitely have to improve on this and do this more often. Prior to watching the video, I actually didn’t realize that I had already done this a couple of times before but in a different way – for example, I would say something along the lines of ‘This is what I think, but please feel free to tell me what you think as well.’ I believe that doing this would allow the other party to be involved in the conversation, to have the space to reflect and to contribute effectively.

Why do you think it's so important to cultivate a feedback culture here on 7 Cups?
It’s important because ultimately feedback enables all of us to grow personally and professionally – especially more so when cultivated within a supportive community like that of 7 Cups, where there is both high expectations and high warmth. Feedback culture would help significantly in this type of environment allowing us to further thrive and flourish en masse.

The four points are micro-yes, data point, show impact, and end on a question. Since I am not known for giving feedback, I definitely need to improve on all four of these. Since I can come off as cold in real life, I want to make my in real life self the same as my 7 cups active listener self. I think feedback is important in an environment like this because active listening is a skill that always requires improvement.

@Heather225

What is the four-part formula that you can use to say any difficult message well? Which one of these parts do you think you could improve on and do better for yourself "and why"? Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

The four-part formula involves the following:

Micro yes: Which is asking the receiver a short yet important question that signals them that a feedback is on its way.

Data point : This is where we lay out the specific details that we heard and saw, this is where specificity is important.

Show point: This is the data connector which makes and gives the impact to the feedback and it adds in the logic and fills the void between the data points.

End on a question: By wrapping the feedback with a question creates a sense of commitment rather than compliance and it helps the receiver well.

I personally believe that I can work and improve on “micro yes” cause I tend to lay out the facts and logic before asking the question and sometimes I find people repeating the same behavior and I thought that I was being ignored. Looking back now and after the videos, I tend to realise that it's my fault for not creating a stronger foundation.

Cultivating a feedback culture allows room for growth, development and good communication, these factors will help in the overall growth and quality of support that is to be provided.