Course 2: Becoming a 7 Cups Leader - (Discussion #7) How to Provide Feedback

1) They are Micro-yes, Data point, Show impact, End on a question.

2) I could definitely improve on show impact.

3) Feedback is important for 7cups culture because the culture is based on warmth and high expectations. We have expectations for people to learn and grow, so feedback helps them do that.

@Heather225

1-What is the four-part formula that you can use to say any difficult message well?

- The Micro-Yes

- Data Point

- Show Impact

- End on a question

2- Which one of these parts do you think you could improve on and do better for yourself "and why"?

The part I should improve is the Micro-Yes because I'm used to giving direct feedback. Starting with the Micro-Yes will soften my approach.

3- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

It will help the community to better identify the impacts of projects or other initiatives and to improve in order to better meet the needs of its members.

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

micro yes, data point, showing impact and ending on a question

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

probably on showing impact mostof the time i feel like i cannot show/explain exactly what i mean and feel about the problem

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

mostly for two reasons first because that's the only way we can ensure we are all working towards making things and ourselves better daily but the second thing which is special to cups is that most of he leaders here are volunteers who are doing the work just because they care for the purpose, and most of us, at least me myself are pretty new to everything we step up for in cups and we "need" the feedback to learn more, grow stronger as leaders and too feel confident even tho people don't usually see feedback as a way to gain more confidence

@Heather225

What is the four-part formula that you can use to say any difficult message well?

The micro-yes, Data point, Show impact, and End on a question

Which one of these parts do you think you could improve on and do better for yourself "and why"?

I think I could do much better at showing impact as it could help with exactly showing why feedback is being given and how that impacted me properly without unknowingly making them defensive. I dont think I am that well with showing that.

Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

7cups is a constantly evolving community, feedback culture will help us grow alongside the community and lets us know how we can do better at helping this community.

@Heather225

Questions

- What is the four-part formula that you can use to say any difficult message well?

1st) The Micro-Yes

2nd) Data Point

3rd) Show Impact

4th) End on a Question

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

Perhaps the Part 2 - Data Point, or the Part 1 - Micro-Yes are the most challenging to myself, but I actually think I could definitely improve on all of them, and this four-part formula of feedback was a delight to learn and be aware of!

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

Because feedback is essential and critical for the 7 Cups community to keep growing fast, well, and healthily, it's also critical for all listeners who want to be as good as they can.

@Heather225

Four-part formula to say a difficult message well:

1. Micro-Yes: asking a short but important yes-no question, like “I have some ideas I’d like to share. Do you want to listen and talk about them ?”. It makes the other part know that feedback is coming, and as the other person can say yes or no, it gives her/him a sense of control of the situation, and consent on the whole process in case they say yes

2. Data Points: provide objective data to qualify the issue at stake, pointing to the distance from an agreed standard to the actual results. Like “You promised you would do 5 but you did 1.” (negative feedback) or “You promised you would do just 1 but you did 5 ! ” (positive feedback)

3. Show the Impact. Explain the impact this distance between agreed versus actual objective results had on the process to which this activity contributes. It explains the meaning of the problem in terms of a larger goal. Like “Because we needed 5 and only got 1, the project couldn’t be completed on time”

4. End on a Question. Ask the other part what is their perspective on the problem. Like “What do you think about this ?” “What do you think we should do about it ?” It creates commitment instead of just compliance, involving the other part in a joint problem-solving situation. It also expresses the willingness to actively get feedback from the other person

The part I think I could improve on and do better is explaining the impact. Reminding myself to do it. This would be necessary because, first, I tend to think that, for example, people should deliver what they promised, just because of their promise, so I would say “You promised this and you didn’t deliver” and stop at that. I also tend to assume that they must understand the impact of their contributions to overall success, so I don’t feel the need to explain that.

So I must make a conscious effort to “Show the Impact”.

It's important to cultivate a feedback culture on 7 Cups because

- it promotes, in a healthy way, that we all are accountable to one another and to the Community, in the fulfillment of our roles in 7Cups.

- It makes people continuously “learn by doing”, learn by doing something and getting feedback on what they have done, and so improves the quality of 7Cups human resources, and that of the organization at large.

- It makes people feel their work is recognized as important, even with “negative feedback” (why bother if it wasn’t?). Positive feedback is a most powerful way of motivation.

- So, in many ways, it increases the continuous improvement and effectiveness of 7Cups as a whole in achieving its mission.

@Heather225

1) The four part formula consists of

i) The micro-yes ii) Data point iii) Show impact iv) Endo on a question

2) I personally feel i need to work more on the Data point part where i need to reduce the blur words, this will make me communicate better and relay the message more efficiently to the recipient

3) I think feedback culture is really important on 7cups because on here, theres no one person we can say that is perfect or is like never wrong, so we are not perfect either. Feedback will enable us to make ourselves better and help us learn. This will ultimately make the community as whole better. That should be our most important goal.

- What is the four-part formula that you can use to say any difficult message well?

The micro-yes- kinda a permission for feedback
data point - Specific action for which you are giving the feedback show impact - What effect does the action have
end on a question. - Asking for their view

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

Showing impact is where I can improve. Because just telling them what they have done may not make them realize it's effect. Elaborating on the impact, short term and long term, would make them open to receive the feedback more.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

7cups is a volunteer driven site. The only motivation for people here is a positive feedback. When a negative feedback is encountered it can actually be very demotivating. Hence, it is essential to formulate an ideal feedback so that the receiver understands the need for improvement without being demotivated :)

@Heather225

1. The four part formula is:

To ask a micro-yes question. For example, to ask "Do you have a few minutes to talk about our last conversation went?" which makes the other person understand that feedback is about to be received.

To give your data point. To say exactly what you heard or saw rather than add words that aren't objective. For example, to say "I didn't receive the message you said you'd send me by 12pm"

To show impact. To show exactly how that issue impacted you and your personal life/work, for example "By not getting the message, I couldn't manage to move forward to my work".

End with a question. When you end saying your side, ask how the other person sees things. It'll show that it's not a monologue and that the other person is part of the conversation, too.

2. I think all of these ways could help me because I am the type of person who would say my issue with someone straight in their face and that tends to hurt them.

3. Because very often feedback is being hurtful for other listeners and feedback is supported to help them grow, so by knowing how to provide feedback to them, we help them understand the issue and grow from it.

- What is the four-part formula that you can use to say any difficult message well?

The micro-yes, data point, show impact, and end with a question

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

end with a question

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

Helps people to become better listeners and community members