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Changes to Group Chat Structure to Foster Community
by ASilentObserver
Last post
 October 29th
...See more Hi everyone, We have recently noticed a decline in support and participation in our group chats. While we appreciate everyone's contributions, we have found that the low activity level in different group chats has discouraged many members from engaging in conversations. Many enter the quieter chats and when they see it quiet, they tend to leave which is doing no good to offer them much-needed support.  To ensure that our group chats remain vibrant and inclusive support spaces for everyone, we are making a few adjustments: * Group Chats’ Pop-up Status: The following group chats will temporarily return to pop-up status. This means these group chats will be open during scheduled discussions or as per your request. To request these chats to open, these requirements need to be fulfilled:  * At least 3-5 participants are willing to participate in a specific group chat.  * Or, they can become room support or discussion leaders for specific group chats and host at least 2 weekly sessions.  * If you meet either of the requirements, you can inform a community moderator on shift to help you open a group chat for a specific period (let’s say 60 minutes). After completion of discussion, the room will be closed.    * Re-evaluation Period: We will monitor participation and reassess the situation every month.  * The group chats return to popup chats:  * Relationship Support * LGBTQ Support * Listener Community Room Also, we updated the rotation group chat schedule after assessing the participation & support levels. The new rotational schedule is as follows: * Monday & Tuesday: Loneliness Support * Wednesday: Anxiety Support * Thursday & Friday: Relationship Support * Saturday & Sunday: Trauma Support We hope this change will encourage more active support and engagement and make it easier for everyone to stay connected. Please let us know if you have any questions or concerns.  Thank you.   @heather225
Introduction to the Playground Group Chat
by ASilentObserver
Last post
 October 29th
...See more Hello teens, Welcome to the Playground!  We are introducing a new group chat called: The Playground to fuel and support the games and lighthearted activities demand. If you are also looking for a fun escape filled with laughter and friendly competition then, this is your one-stop space for all things wordplay and games. We have everything from classic alphabet games and mind-bending trivia to hilarious Mad Libs and word scrambles.  Also if you are new to any game, we are all about creating a welcoming space where everyone can learn, play, and have a blast together. The rules of participation are simple:  * Anyone can participate and ensure to be nice, and respectful to all.  * Observe before play. If you are new to a game, ensure to observe how others are playing and keep your questions to be asked at the end of the session.  * Keep the competition healthy and in the team/ game spirit.  * Be yourself, have fun, and enjoy. A big shout-out and thank you to @CommunityModIris for the feedback and idea of bringing this chat together.  What are you waiting for?  Come say hi in our playground!
Room Supporter: Updated Requirements and Application
by ASilentObserver
Last post
 October 26th
...See more Hi everyone, I hope you are doing well. I am glad to announce that we are making some changes to the requirements to become Room Supporter! What is a Room Supporter? Room Supporter is one of the key roles in the Group Support Chatroom. This role focuses on providing quality listening and support to community members in the group chat rooms. Room Supporters foster healthy and supportive conversations in the chat rooms to ensure everyone entering the room feels welcomed, empathized, validated, comfortable, and included in the group. This role is suited for both members and listeners because our members are also amazing and supportive listeners in the chat rooms to provide support to each other. How do I become a Room Supporter? Step 1. Requirements to Become a Room Supporter A. For a LISTENER, Check your profile to make sure you meet the following requirements: * No “Newbie” badge i.e. being a listener for 4+ weeks * Have 2+ Group Support Chats** B. For a MEMBER, Check your profile to make sure you meet the following requirements: * No “Newbie” badge i.e. being a member for 4+ weeks * Have the “Supportive Smile” badge * Complete the “Compassion Course [https://docs.google.com/a/7cups.com/forms/d/e/1FAIpQLSdbuGsqFMbaKWtCoC1WHaCJfaKfwfI8YZ62CsqTI2BzqVNwDg/viewform]” ** If you cannot see the Group Support Chat rooms, please ensure you have [https://www.7cups.com/forum/groupmod/CommunityManagersOffice_2008/NewCriteriatoAccessGroupChatsLiveNow_281153/]Checked out the new criteria required to unlock the rooms. [https://www.7cups.com/forum/groupmod/CommunityManagersOffice_2008/NewCriteriatoAccessGroupChatsLiveNow_281153/] **Listener Reputation [https://www.7cups.com/about/faqBadgesCheers.php] (listener badges, cheers, and compassion hearts) **Member Reputation [https://www.7cups.com/about/memberReputation.php] (member badges, growth points, and compassion hearts) Step 2: If you have met the above requirements, fill out the Application Form [https://docs.google.com/forms/d/e/1FAIpQLSetyJ7jp7W52-EIpqvFYLhfmpsgTW4BbzUwmi9r22OQ9AdH8w/viewform]. It takes 2-3 working days to review the application. On a successful application, you will receive the training invitation to complete it. Please note, while you wait to hear back on your application, continue participating in the chatroom & supporting the community. It will help you to become a wonderful room supporter. Step 3: Once you are contacted by a Group Support Leader with the training invitation, please read the guides carefully and complete the training. Step 4: If you passed the training, you will be listed as a “Room Supporter” on the leader board of focused sub-communities. You will be notified 1-1 by the Group Support Leader. Step 5: Visit your focused chat rooms and get to know your community members and start supporting them. Once you are a Room Supporter for at least a month & if you meet the other requirements, you can then apply to become a Chatroom Moderator! Please check out this thread [https://www.7cups.com/forum/GroupSupport_168/GroupSupportTeamCommunication_2139/BecomeaChatroomModeratorInformationonCommCenteredGlobal_112280/1/] for more information on this exciting opportunity. Who would be a good fit for this role? It is suitable for both members and listeners who are... * Compassionate, Kind, Welcoming, Non-judgmental, and Open-minded * Willing to make a difference in someone’s day through group listening and support * Willing to collaborate, cooperate and communicate with other team members * Acknowledge and validate their individual needs as well as the needs of the participants in the chatroom Role and Expectations of a Room Supporter * To proactively participate in community building with members, listeners, and moderators * To create a compassionate, supportive, safe environment in the group chat room * To foster healthy & supportive conversations in the chatroom. To do this, a room supporter could host: * Check-ins in the focused group chat rooms * Host/ Co-host at least 1 hour per team you apply to support (maximum of 2 teams) * To support members in the chat room through active group listening. * To communicate, collaborate, and cooperate with team members and the community * To brainstorm ideas, suggestions to problem solve a challenge, and concerns with the group support team and community Thanks for all your help, and we look forward to hearing from you! (Updated by ASilentObserver on 07/20/2023)
Room Supporter: Updated Requirements and Application
by ASilentObserver
Last post
 October 26th
...See more Hi everyone, I hope you are doing well. I am glad to announce that we are making some changes to the requirements to become Room Supporter! What is a Room Supporter? Room Supporter is one of the key roles in the Group Support Chatroom. This role focuses on providing quality listening and support to community members in the group chat rooms. Room Supporters foster healthy and supportive conversations in the chat rooms to ensure everyone entering the room feels welcomed, empathized, validated, comfortable, and included in the group. This role is suited for both members and listeners because our members are also amazing and supportive listeners in the chat rooms to provide support to each other. How do I become a Room Supporter? Step 1. Requirements to Become a Room Supporter A. For a LISTENER, Check your profile to make sure you meet the following requirements: * No “Newbie” badge i.e. being a listener for 4+ weeks * Have 2+ Group Support Chats** B. For a MEMBER, Check your profile to make sure you meet the following requirements: * No “Newbie” badge i.e. being a member for 4+ weeks * Have the “Supportive Smile” badge * Complete the “Compassion Course [https://docs.google.com/a/7cups.com/forms/d/e/1FAIpQLSdbuGsqFMbaKWtCoC1WHaCJfaKfwfI8YZ62CsqTI2BzqVNwDg/viewform]” ** If you cannot see the Group Support Chat rooms, please ensure you have [https://www.7cups.com/forum/groupmod/CommunityManagersOffice_2008/NewCriteriatoAccessGroupChatsLiveNow_281153/]Checked out the new criteria required to unlock the rooms. [https://www.7cups.com/forum/groupmod/CommunityManagersOffice_2008/NewCriteriatoAccessGroupChatsLiveNow_281153/] **Listener Reputation [https://www.7cups.com/about/faqBadgesCheers.php] (listener badges, cheers, and compassion hearts) **Member Reputation [https://www.7cups.com/about/memberReputation.php] (member badges, growth points, and compassion hearts) Step 2: If you have met the above requirements, fill out the Application Form [https://docs.google.com/forms/d/e/1FAIpQLSetyJ7jp7W52-EIpqvFYLhfmpsgTW4BbzUwmi9r22OQ9AdH8w/viewform]. It takes 2-3 working days to review the application. On a successful application, you will receive the training invitation to complete it. Please note, while you wait to hear back on your application, continue participating in the chatroom & supporting the community. It will help you to become a wonderful room supporter. Step 3: Once you are contacted by a Group Support Leader with the training invitation, please read the guides carefully and complete the training. Step 4: If you passed the training, you will be listed as a “Room Supporter” on the leader board of focused sub-communities. You will be notified 1-1 by the Group Support Leader. Step 5: Visit your focused chat rooms and get to know your community members and start supporting them. Once you are a Room Supporter for at least a month & if you meet the other requirements, you can then apply to become a Chatroom Moderator! Please check out this thread [https://www.7cups.com/forum/GroupSupport_168/GroupSupportTeamCommunication_2139/BecomeaChatroomModeratorInformationonCommCenteredGlobal_112280/1/] for more information on this exciting opportunity. Who would be a good fit for this role? It is suitable for both members and listeners who are... * Compassionate, Kind, Welcoming, Non-judgmental, and Open-minded * Willing to make a difference in someone’s day through group listening and support * Willing to collaborate, cooperate and communicate with other team members * Acknowledge and validate their individual needs as well as the needs of the participants in the chatroom Role and Expectations of a Room Supporter * To proactively participate in community building with members, listeners, and moderators * To create a compassionate, supportive, safe environment in the group chat room * To foster healthy & supportive conversations in the chatroom. To do this, a room supporter could host: * Check-ins in the focused group chat rooms * Host/ Co-host at least 1 hour per team you apply to support (maximum of 2 teams) * To support members in the chat room through active group listening. * To communicate, collaborate, and cooperate with team members and the community * To brainstorm ideas, suggestions to problem solve a challenge, and concerns with the group support team and community Thanks for all your help, and we look forward to hearing from you! (Updated by ASilentObserver on 07/20/2023)
Introducing Group Support Mentor: Role & Application
by ASilentObserver
Last post
 May 24th
...See more Hello everyone,  I hope you’re all doing well. Thank you for your compassionate presence and support to each other in the Group chats.  I am excited to introduce the Group Support Mentor (GSM) role.  The key goals of GSM introduction: * A unified and simple structure of mentor roles in the Group Support Leadership hierarchy.  * Merged the Support Room Mentor/ Support Team Leader and Group Support Quality Mentor into one for better understanding. * Offers more opportunities to explore through key tracks.  * Better alignment to the shared goals of the group chats.  Description of the role: This role would involve mentoring and guidance through specific areas to support the room supporters, and chatroom moderators and ensure overall quality and support in the group chats. Under this role, we are offering two key tracks:  Track I): Building & leading the support teams. It focuses on being involved in one specific community of your choice and overseeing the group discussions and team building.  Track II) Help and support the Quality aspects of the Group Chats. It focuses on generally, supporting all group chat leaders regardless of what community they are part of. It has further categories:  * Buddying new Room Supporters, Mods, and other group leaders * Leading Skills discussions to empower group chat leaders * Community meetings & feedback * Managing general group support resources (including scripts) * Welcoming and recruiting new group support leaders  Criteria to become Group Support Mentor/ Teen Star * At least 8+ weeks as a moderator (Community-Centered or Global) * 10+ Positive Member Reviews * 30+ help guides completed * 75+ Group Chats (For Teens, it is 50+ Group Chats) Note: All Group Support Mentors/Teen Stars will be required to complete Global Mod training within 2 weeks of receiving the badge (if not already completed). Click here to apply!  [https://docs.google.com/forms/d/e/1FAIpQLSdrSX7T3Vnj5dGnFwn5xvv6eP2hdz0ceJ7IF_jqQx9-PXUnEw/viewform]
Apply for Chatroom Moderator: Information on Comm-Centered & Global
by Kate
Last post
 March 25th
...See more Group Support Moderator Role The role of a Moderator is a Group Support leadership role that is essential for supportive community-building. Moderators ensure that chat rooms remain safe, inclusive, kind, and supportive for all participants. Moderators facilitate productive communication and foster a healthy environment that is necessary for emotional support. Expectations As a moderator in Group Support chat rooms, you will be creating and maintaining a supportive and positive community culture. Moderators engage in ongoing conversations as listeners, offer support and encouragement to participants, as well as make sure the chatroom rules are followed. As a moderator, you will use appropriate moderation tools and de-escalation techniques when they are needed to maintain chat room safety. A. Community-Centered Moderator Criteria Step 1: Check your profile to make sure you meet the following requirements: * 25+ group chats * 2000+ cheers * 4 or higher overall star rating on Listener profile * 3+ written reviews * No behavior reports in the past 3 months * Have Verified Listener [https://www.7cups.com/forum/ListenerLearningJourney_149/VerifiedListenersProject_1839/IWanttobeaVerifiedListener_46935/1] and Graduate [https://docs.google.com/forms/d/1wG5popRr-lrfhUc8AoZh-QTMR5QM0Flp3bJlkVROZr8/viewform] badge * Been a Listener for at least 6 weeks * Be a Room Supporter [https://www.7cups.com/forum/GroupSupport_168/GroupSupportTeamCommunication_2139/RoomSupporterUpdatedRequirementsandApplication_247786/] for at least a month. Step 2: * Complete the Application to Become a Chatroom Moderator [https://docs.google.com/forms/d/e/1FAIpQLScX7nNahJocq0tgDYBesRicWxTfExFCe5QMI-O-04K-qBjZrA/viewform] Note: You may pick up to THREE teams to join and focus on as you begin your mod journey. Not sure what the options are or who the leaders of the currents teams are that you would be working with? Please go the relevant community [https://www.7cups.com/home/?cr=header] and select "About" to check the current leaders of that community. Step 3: Once you are accepted, we need you to be willing to: * Complete Active Listening: [https://docs.google.com/forms/d/10I-zOYhAOP8kzPEL9mJG8fqcjusGDOfN_sdctFkvrNI/viewform]In-Depth & Active Listening: Refresh & Self-Care [https://docs.google.com/forms/d/1iQij6bcTDa4qoAZVOZaBukkDptqKm3sfXTu2ucN6ToQ/viewform] within 30 days of becoming a moderator. * Be willing to get the focused room open and provide support to the members. * Be caring, compassionate, be willing to help others and guide room supporters to provide support in the room as well as encourage to become chatroom moderator. * Host at least 1 hour per team you apply to mod for. (Maximum of 3 teams) * You will be required to submit a Check-list form every week or two weeks for atleast 1-2 months of becoming a moderator to record about your performance and settle down in the role. This helps leaders too to see how are you getting on in your new role. Step 4: Processing & Onboarding Your application will be reviewed and processed. However, as per the volume of applications, it may take a minimum of 3 days to a week to get everything processed. Once you have been listed as a chatroom moderator for a focused room and completed any specific room training, you may start moderating the chat rooms. B. Global Moderator You will be given the option of applying for a global moderator after focusing on your chosen teams for at least two months. Please note that applying for a global moderator involves additional training and responsibility. We encourage you to focus on getting comfortable with your teams and rooms for as long as possible before expanding to the global moderator role. Application here! [https://docs.google.com/forms/d/e/1FAIpQLSdwMTStm1kD2oClYGOi19viVPf9MU_B-1rbgCTaPkuPAfHSEg/viewform] * Please review this document [https://docs.google.com/forms/d/e/1FAIpQLScX7nNahJocq0tgDYBesRicWxTfExFCe5QMI-O-04K-qBjZrA/viewform] to get started and apply for Community-Centered Group Mod. * Please review this document [https://docs.google.com/forms/d/e/1FAIpQLSdwMTStm1kD2oClYGOi19viVPf9MU_B-1rbgCTaPkuPAfHSEg/viewform] if you have been a Community Centered Group Mod for at least two months and would like to apply to be a Global Mod. Thank you! ------------------------- * I've applied. What happens next? Community Centered Mod: * If your application is successful, you will be invited to participate in mod training. * Once you submit the training form, you will be reached out by one of the Group Support Mentor Leaders or Ambassadors for further guidance. * You will be listed as Chatroom Moderator in the leader board in a specific sub-community. This is what gives you moderation privileges in the corresponding rooms. Note: Your mod title will only show up in the rooms you are a moderator for. Meaning, you do not receive the Group Mod Badge unless you are global. The Support Team Leaders of the teams you selected to join will also be notified. You will be contacted by them within 3 days to a week of your original mod training. Leaders will welcome you to the team as well as give you further instructions on additional training you may need to moderator their community room, if any. For example: If you pick Self-Harm, the Self-Harm team leader will give you further information on how to safely moderate discussion on self-harm in the room. If your application is unsuccessful, a leader will reach out to offer feedback and further guidance. Global Moderators: After your application is completed, please allow up to 3 days to a week for review. You will be contacted by a Group Support Mentor Leader or Ambassador to let you know if your application has been approved or what you need to do in the future before reapplying if your application was denied. In order to ensure the integrity of the Mod badge, we will ask that you aim to send at least 100 group support messages per month. We ask that you support and guide the community-centered mods and show up in the rooms consistently. Those who don't meet the requirements because of self-care breaks will be able to reapply for their badge back without completing the full training if they lost their badge within 2 months. Confused? [https://www.7cups.com/forum/ListenerFeedbackSiteUpdates_38/SITECHANGESUPDATESSPECIFICTOLISTENERCOMMUNTIY_506/SelfCareBreakProtocolandGuidelines_99436/] If it has been more than two months since you lost your badge, you will be asked to complete the full training again. Things change quickly and we want to make sure you are updated and aware of any changes with the moderation system. Any Questions Please reach out to ASilentObserver [http://7cups.com/@ASilentObserver] (Updated by ASilentObserver on 2020-10-26! ) (Updated by CheeryMango on July 29th, 2021) (Updated by LuLuRings on 9/10/2021) (Updated by PuzichkinCat on 11/21/2021) (Updated by Sunisshiningandsoareyou on 9/9/22) (Updated by Suryansh on September 13, 2023)
Reintroducing Mega Members - A Leadership Opportunity For Members! 
by ASilentObserver
Last post
 February 1st
...See more Hi everyone, I hope you are all doing well. Today I am excited to share with you that we are reintroducing the Mega Member role. It is a leadership opportunity for members. History It was initially started on August 25, 2016 [https://www.7cups.com/forum/CommunityProjects_124/MegaMembersLeadership_974/MegaMembersIntroducinganewroleformembers_47532/1/] but due to some reasons, it was paused. But over the past, couple of months, the Community Management Team was discussing and thinking about reviving this role but with a better structure. This is an effort to give due recognition and appreciation to the members who are going above and beyond every day to scale up the support and compassion in different spaces of the community. It is also a leadership opportunity for the members so that they may be able to take better care of themselves as well as become the helping hands in bringing more support for all. Present Time Earlier it was started for different tracks like Group Support Chat rooms, Forum, and Feed. But, as we are starting it fresh, we will be trialing it for Group Support Chat Rooms for a month. Then, gather the feedback, challenges, and suggestions to iterate the process better and add other areas as well under this leadership opportunity. We will keep iterating it to ensure members in this leadership role get all support and help to build the community. Who is a Mega Member? Members who are regularly taking growth path steps, talking to listeners as members, participating in the group support chat rooms or forums but also contributing to the community in their own special ways to support and improve the community. Mega Member would be equivalent to the Mentor role of the Listener side. Responsibilities of Mega Members * Maintain a 50/50 balance between receiving support & giving back to the community. As a member, receiving support will be their priority. * Be the voice of the community and help Track Leaders and Admins to identify challenges and concerns that need to be addressed. * Help to improve the quality of support and scale up the compassion through different initiatives. * Take initiative to create an inclusive and supportive environment, hold interesting conversations and guide a positive dialogue in the chat rooms. * Take small steps to learn and grow as well as encourage others to do the same. * Host check-ins, open chats, sharing circles, or support/ guided discussions equivalent to an hour per month. * Ensure to welcome and guide new members to feel comfortable to share and participate in the chat rooms. Criteria to become Mega Member * Completed “Compassion Course” [https://docs.google.com/forms/d/e/1FAIpQLSdbuGsqFMbaKWtCoC1WHaCJfaKfwfI8YZ62CsqTI2BzqVNwDg/viewform] * Have a “Helping Hand” or “Wise One” badge * Zero behavioral reports in the last three months Resources that may find helpful: * Watch the video on “How to Hold Space” [https://www.youtube.com/watch?v=48OKZh8B30E] * 5 Tips to Become a Great Chat Room Leader [https://www.7cups.com/forum/GroupSupport_168/CommunityManagersOffice_2008/5TipstoBecomeaGreatChatRoomLeader_224363/] * Guide to host Group support discussion [https://docs.google.com/document/d/1s7VNgptftgoUephwVwewsBNbEyLOOHZ7EMDDbSqbq7A/edit?ts=5feced7e] * Guide to host Pop-ups [https://docs.google.com/document/d/1KLGUoXH8mZyIP6z_-TjLVCsyOja6WRs-8yO5xCYE64Y/edit] Reminder! Boundaries and Self-Care are important. We encourage all to ensure they have healthy boundaries as well as take good self-care because we care for you and value your presence in the community. We are a serving community and we will continue to serve and support in different ways. To apply or nominate someone, please click here: https://docs.google.com/forms/d/e/1FAIpQLScH8PYRsdN49fix8FVUiZ1A3vIz8WpQtdPP_YhIGytJRTGbnQ/viewform All thoughts and comments are welcomed. We look forward to hearing from you. Thank you
Teens: Personalized requirements for group support roles
by ASilentObserver
Last post
 March 16th, 2023
...See more Hello, teen side! I hope you are all doing well. I am excited to share that we personalized the requirements to be a Teen Group Support Leader. We identified that our teen community has fewer teen leaders even though many would like to become one. Based on the feedback we received, we determined a need for personalized requirements for teen roles. So to strengthen this area, we’re starting small by adjusting just a few roles, trialing in the Group Support domain. If you all find it helpful and it succeeds in more teens being able to join leadership roles, then the personalized requirements will be applied to other domains as well to better guide and mentor our teen leaders. Here are the Personalized Requirements for teens for the following Group Leadership roles: A) Member Group Chats I) Room Supporter Have at least 2+ Group Support Chats No Newbie Badge (i.e. listener for at least 4 weeks) Completed first three Peer Training * Training 10 [https://www.7cups.com/peer-training-10/] * Training 11 [https://www.7cups.com/peer-training-11/] * Training 12 [https://www.7cups.com/peer-training-12/] Completed Member Oath [https://www.7cups.com/forum/Welcome_27/7CupsofTeaMissionCoreValues_207/MemberOathAllEncouragedtoParticipate_7447/] * A topic guide respective to the community applied to be room supporter in [https://www.7cups.com/listener/training.php#training] (Need to share that as the time on inviting the applicant for training) * Zero Behavioral Reports in the last 3 months Application form [https://docs.google.com/forms/d/e/1FAIpQLSetyJ7jp7W52-EIpqvFYLhfmpsgTW4BbzUwmi9r22OQ9AdH8w/viewform] II) Chatroom Moderator * Have at least 15+ Group Support Chats * Be a Verified Listener [https://www.7cups.com/forum/ListenerLearningJourney_149/ListenerVerificationProject_1839/GetVerifiedon7Cups_290064/] * Be a Room Supporter for at least 4 weeks * Zero Behavioral Reports in the last 3 months * Completed three Peer Training * Training 7 [https://www.7cups.com/peer-training-7/] * Training 8 [https://www.7cups.com/peer-training-8/] * Training 9 [https://www.7cups.com/peer-training-9/] * A topic guide respective to the community applied to be room supporter in [https://www.7cups.com/listener/training.php#training] (Need to share that as the time on inviting the applicant for training) * Zero Behavioral Reports in the last 3 months Application Form [https://docs.google.com/forms/d/e/1FAIpQLScX7nNahJocq0tgDYBesRicWxTfExFCe5QMI-O-04K-qBjZrA/viewform] B) Listener Group Chats III) Listener Chatroom Supporter At least have 10 Listener Group Chats At least have 10 1-1 Chats No Newbie Badge (i.e. listener for at least 4 weeks) Completed Training Guides on * Listener Community Guide [https://www.7cups.com/listener-community-guide/] * Listener Oath [https://www.7cups.com/forum/ListenerLearningJourney_149/CommunityGuidelinesMissionandCoreValues_141/ListenerOath_117/1/] Any 3 Topic Training Guides [https://www.7cups.com/listener/training.php#training] Zero Behavioral Reports in the last 3 months Application form [https://docs.google.com/forms/d/e/1FAIpQLSeC3iT2OcOSc-FLnsijKOiysxLTIOhd7TfTn1_jFBTrKZjj0g/viewform] IV) Chatroom Teen Star * At least have 50 Listener Group Chats * At least have 50 1-1 Chats * Atl east has 15+ Member Group Chats * Be a Listener Chatroom Support for at least 4 weeks * Be a Verified Listener [https://www.7cups.com/forum/ListenerLearningJourney_149/ListenerVerificationProject_1839/GetVerifiedon7Cups_290064/] * Completed at least 15 training * 5 Topic Training like Anxiety, Depression * First 8 Peer Training * AL -1 & 2 Tests Application form [https://docs.google.com/forms/d/e/1FAIpQLSc0BVb_I0BnjwfpKw0tOcB4_q7ST8x2ACGkfnQqgNEam34qxg/viewform] If you have any questions or need support understanding the roles or requirements, please feel free to send me a message at 7cups.com/@ASilentObserver
What Is It Like To Be A Group Support Leader?
by ASilentObserver
Last post
 November 8th, 2022
...See more Hi everyone, This post showcases what it’s like to be a Group Support Leader in the community. What is a Group Support Leader? It is an umbrella term for different leadership roles in the Member Group Chats such as Sharing Circle Host, Discussion Leader, Room Supporter, Chatroom Moderator, etc. What do these leaders do? They support members in group chats. They build and maintain a safe and inclusive community, host discussions on diversified topics, foster healthy and uplifting conversations, and ensure all feel heard, supported, and comforted. Every role has its own specific activities that they perform in order to bring support to members in the member group chats. Member group chats are like Sharing Circle, Support Room, General Support, Anxiety, LGBTQ+, Relationship, Trauma, etc. What do our Group Support Leaders think about their roles? This is what our existing group support leaders have to say about their role: * Being able to keep the chatrooms safe and making our hosts feel supported and valued so that they continue volunteering for us * Get to foster greater activity within rooms via hosting etc. * Supporting people generally in chats and welcoming people who are new! * I do on-the-spot moderating and enjoy that I can support and often finish up with a one-on-one chat with a member who really needs some extra attention. * I love the energy in the room and love to read the comments which usually are quite thoughtful * Spending time in rooms, ensuring a safe, inclusive environment. * The feeling of achievement after a good session * I like being able to be flexible. * The love in the chat, it's such a vibe! * Hosting sessions * That I am able to provide comfort and empathy and care in a more in-depth way to our people. * Ability to support members * I get to help people further. * I like helping support everyone and helping to increase morale, cheering people, helping hosts, etc. * As a room supporter as well as a mod, I've been able to find better ways to bring up the topics that need to be discussed. Overall, it's a healthy job that helps me find myself. As a room supporter, chatroom moderator, or host, one is helping a member in distress feel heard and supported and knowing that there are people who they can count on and they are not alone in their challenging times. How can I become a Group Support Leader? There are specific requirements and criteria for each role. In addition to following Community and Chatroom Guidelines, one needs to participate in the member group chats like Sharing Circle, and Support Room and observe the participation, participate when feels comfortable and attend at least 3 Sharing Circle sessions. It will help one to become a host or discussion leader. If you are interested to be one, you can apply to become a: * Sharing Circle Host here [https://docs.google.com/forms/d/e/1FAIpQLSfPe2N1QUjB_KEFF_EhAtZymtydkkIFlruU7u0lC35q4eTztA/viewform] * Discussion Leader here [https://docs.google.com/forms/d/e/1FAIpQLSf6xM-bHb1VK1w0BcVU0-S-xCxgxYfIJ9kRP1M_-ZNzABpU2w/viewform] * Room Supporter here [https://www.7cups.com/forum/GroupSupport_168/ApplicationStation_2417/RoomSupporterUpdatedRequirementsandApplication_247786/] * Chatroom Moderator here [https://www.7cups.com/forum/GroupSupport_168/ApplicationStation_2417/ApplyforChatroomModeratorInformationonCommCenteredGlobal_112280/] If you have any questions about the role or member group chats, you can reach out to @ASilentBunny, @Lou73 and @ASilentObserver
Welcome & Onboard New Room Supporters!
by ASilentObserver
Last post
 November 29th, 2021
...See more Hello All, Please join me to congratulate our new room supporters. @Clara139175 @fantasticWatermelon83 @DayDreamWithYou @ashlyntheordinary @greatfulRainfall46 @Magicallykermit58 @spectacularSunrise7824 @KristinHelps @Asruu @lyricalPillow74 @blitheEmbrace27 @safeshoulder2cryon @cocoakrispies121 Note to all Leaders: Please check the onboarding dashboard and ensure to welcome and onboard the room supporters for specific teams they needed to and plug them ASAP. Note to all Room Supporters: If you do not hear from the community leader of the teams you picked, please reach out to them after 48 hours so they help you get plugged in for the specific team. Or, you could reach out to our Group Support Mentor Leaders: @Lou73 @Asilentbunny or myself (@ASilentObserver) Thank you for stepping up to support the community! Your efforts and contributions are much appreciated. And, thanks to all our community leaders for helping us with onboarding and plugging our new leaders! Welcome to the team!! (Leaders' names updated, on 9/25/22, Sunisshiningandsoareyou)
Welcome & Onboard New Chatroom Moderators!
by ASilentObserver
Last post
 November 28th, 2021
...See more Hello All, Please join me to congratulate our new chatroom moderators. @mykenziemarie03 @Aleks2 @comfortableEyes5 @cheerymango Note to all Leaders: Please check the onboarding dashboard and ensure to welcome and onboard the room supporters for specific teams they needed to and plug them ASAP. Note to all Moderators: If you do not hear from the community leader of the teams you picked, please reach out to them after 48 hours so they help you get plugged in for the specific team. Or, you could reach out to our Group Support Mentor Leaders: @Lou73 @Asilentbunny or myself (@ASilentObserver) Thank you for stepping up to support the community! Your efforts and contributions are much appreciated. And, thanks to all our community leaders for helping us with onboarding and plugging our new leaders! Welcome to the team!! (Leaders' names updated, on 9/25/22, Sunisshiningandsoareyou)
Help Wanted: Support Team Leaders
by
Last post
 August 8th, 2021
...See more Howdy howdy community! The Group Support Leadership Team wanted to announce that we are seeking Support Team Leaders (STLs) for several of our subcommunity teams! Read below for more information on the role and coinciding duties, as well as requirements. STLs oversee the group support aspects of their selected subcommunity. You will interact and coordinate with your team mods and room supporters to schedule discussions, events, and plan different strategies to build up the team and overall community. Your role will also include submitting discussion scripts on the team’s behalf for approval, as well as act as liaison between your group support team and the group support mentor leaders and admin. Requirements: * Listener for 8+ Weeks * Listener Level Apprentice or higher * 10+ Reviews * 15+ Training Guides Completed * 150+ Member Chats * 100+ Group Chats * Group Mod Badge (must already have, not just applied for) You will be successful in this role if you: * Host regularly and participate actively in your selected team * Have Peer Support training (suggested, not required) * Are familiar with community guidelines * Are consistently professional, reliable, and open-minded * Can commit to the role and responsibilities for at least 3 months * Are comfortable using the forums * Are passionate about your team’s topics and care about the community Communities Seeking STLs (Adult and Teen positions available unless otherwise stated): * 35+ Support (Adult Only) * Addiction Support * Anxiety Support * Around the World * Bipolar, Schizophrenia, & Psychosis * Eating Disorder Support (Adult Only) * Events Team * Disability Support * General Support * Healthy Living (Teen Only) * LGBTQ+/MOGII Support * Mindfulness Center * Personality Disorder Support * Self-Harm Recovery * Student & Career Support * Support+ * Teen Only Zone (Teen or ATL Only) * Trauma Support * Young People of Color If you’re interested, please APPLY HERE [https://docs.google.com/forms/d/e/1FAIpQLSfa0IBmQUo4ksm1LxH0womdh_XnwYh7fmqpKsXg6yAkdJcWvg/viewform]. If you’re interested but don’t quite meet the requirements, that’s okay! You may be eligible for a trial period while you work on meeting requirements for the application. For any questions, please contact @ASilentObserver, or feel free to comment on this thread as well. Updated: August 7, 2021 by LuLuRings
Introducing: Team Lead - Room Supporters /Chatroom Moderators
by ASilentObserver
Last post
 July 11th, 2021
...See more Hello everyone, I hope you are doing well. I am excited to roll out the Team Lead role for Chat Room Moderators and Room Supporters. The goal of this role is to provide an additional layer of support to the room supporters and chat room moderators so they could feel more empowered and supported in their roles and we are able to support the members in the chatroom in an improved and well-equipped way. Point to be noted: It is a different role from the Support Team Leader role. This role is introduced with the hope to bring more support for the Support Room Mentors and Room Supporters/ Chat room Moderators. The difference between the two is that the Support Team Leader oversees the activities and team of a specific support team. Team Lead of either Room Supporter /Chatroom Moderator will oversee & support all chat room moderators or room supporters regardless of what support team they belong to. Mod Lead Role Expectations * Run a bi-weekly meeting with the team to problem solve challenges * Communicate and coordinate the support team needs with Support Team Leaders * Host weekly mod discussion * Lead the Mod Discussion Team * Check-ins with the mod team and support them * Develop resources/ discussion scripts to meet the needs of the mod team * Help the Group Support Team in strengthening & improving the chatrooms Criteria to be a Lead Mod * Either a Global mod for at least a month OR a community-centered moderator for at least 2 months Room Supporter Lead Expectations * Run a bi-weekly meeting with the team to problem solve challenges * Communicate and coordinate the support team needs with Support Team Leaders * Host weekly Room supporter discussion * Lead the Room Supporter Discussion Team * Check-ins with the room support team and support them * Develop resources/ discussion scripts to meet the needs of the room support team * Help the Group Support Team in strengthening & improving the chatrooms Criteria to be a Lead Room Supporter * Room Supporter for at least a month If you are interested in this role, please apply through this form: https://tinyurl.com/3764vdya If you have any questions about the role, please let me know! Let’s continue to take care of our chatrooms!! @Asher @lulurings @kindsoul10 @alwayseli
Help Wanted: Popup Hosts
by
Last post
 May 21st, 2021
...See more HELP WANTED! There's no denying that popups are fun and easy to host, and yet, we haven't been able to see as much participation as we hoped for. Hence, it's time for a Shout-out to our amazing hosts who have been serving the community with other sessions, and encourage them to give Pop-ups a chance 😃 1) Popups are fun and positive sessions 🕺 2) Popups last for 30 mins and can be hosted at any time ⌚ 3) Anyone can host a Pop-up with the help of a Doorkeeper/Mod On Duty 👮‍♂️ 4) We have 16 Topics to choose from (and we are open to more topics being included) 📃 5) There is a Pop-up Ninja Badge to be earned for people who host 3 Pop-ups in a week 📛 We are looking to make popups more frequent and happening. If you need to know more information on popup discussions, - Check out the Guide And/Or Script To Hosting A Popup [https://docs.google.com/document/d/1KLGUoXH8mZyIP6z_-TjLVCsyOja6WRs-8yO5xCYE64Y/] - PM DonaldDraper [http://www.7cups.com/@DonaldDraper] for any related questions. @Actualllynobody017 @amazingNutella24 @Anexmos @AnnaTess @AnnieMA @blitheEmbrace27 @blueland5887 @bouncyVoice4149 @chaoticnyx @CheerfulRose @CheeryMango @CognitiveACE @comfortingmusician08 @CompassionateDreamer8522 @competentParadise6344 @containedchaos @courageousheart96 @crystalclearnow @cupidthekingoflove @Dajia1233 @Dandelion2405 @DearDaphne @Dino12 @DonaldDraper @DorianSei @DreamTouch @enchantedlove @fearlessWriter78 @ForestFern12 @FreeHelp @Fristo @generousBalsam2229 @Gozzil @hippylonglegs @Iamalittlerebel @iampapaya @Idahsk @itisbailey @JessHobson @jish07541 @KindFall5330 @KristinHelps @laure7an @LightofWorld @littlepony @loveOcean @LoyalLiz @lumieremilkyway @MagicalSarah @Mankka @marvellous70 @mirakel286 @mparsons @MrMarino @mxmes @MyNameIsNicole @NimoSayeda @optimisticempath @ouiCherie @Poppy22listener @pumpkinSister @purplepanda12345678910 @PuzichkinCat @quietChestnut 6900 @Rashmieee @richuyulin @she13 @Shipp @Skyglider @sleepingGrapefruit @StarlitSky4762 @starryskies108 @SummerBreeze00 @Sunisshiningandsoareyou @SuryanshSingh @tealBear2472 @ThatChimera @ToniJane @tranquilbear14 @UndomesticGoddess @waddmiles @Whisperwillow2020
Recruiting: Project Agents for Group Support
by kindSoul10
Last post
 August 31st, 2020
...See more Hello everyone, on behalf of the group support team, we are excited to announce open positions for the role of Group Support Project Agents. If you like to join the team please review the application form at the end of this posting. Objective: To help with the general tasks of Group Support Management, we would onboard 6 Project Agents. 3 Adults, 3 Teens Goals: 💥 Establish proactive communication in the group support team 💥 Help to scale up Room Supporter and Moderators program 💥 Host support sessions for mods and room supporters Responsibilities of these Project Agents ❤ Checking in with mods and room supporters community-centered every 2 weeks ❤ Schedule and organize monthly meetings (Room Supporters/ Moderators) ❤ Replying comments in the forums ❤ Help to manage discussions scripts ❤ Positive Reviews and shoutout posting ❤ Help with grading the room supporter training ❤ 2x quality discussions a month (room supporters/ moderators) ❤ Any other as per project needs Who can apply for this Project Agent role? 🌸 Be a moderator/room supporter (listeners only) 🌸 Be active in the role for at least 1 month prior to applying Apply here! [https://docs.google.com/forms/d/e/1FAIpQLSfxsJBXs9-1Q6bWEV9O-3vrHDO09TRPjlg4OQXDONMbAnahYg/viewform] If you have general questions please ask them here. If you like to discuss something specific and don't feel comfortable in sharing, you are very welcome to message us too. Contact: ASilentObserver [http://7cups.com/@ASilentObserver] We are also inviting applications for Room Supporters (Members and Listeners [https://www.7cups.com/forum/GroupSupport_168/ApplicationStation_2148/RoomSupporterUpdatedRequirementsandApplication_247786/]both), and Chat Room Moderators [https://www.7cups.com/forum/GroupSupport_168/GroupModerator_1242/HowToApplyForGroupModInformationonCommCenteredGlobal_112280/1]. Please note: all mentioned roles are volunteer positions. Nonetheless it's a great opportunity to grow as a listener. [All text in blue is clickable] (Sunisshiningandsoareyou updated links and leader's name on 9/25/22)

Welcome to the Group Support Community, a place where listeners and members can gather information, share feedback, and learn together!

Find our Group Support Discussion Schedule HERE.

New to the 7 Cups community? Members, click HERE and Listeners click HERE for more information about getting started on your 7 Cups journey.

For information about joining group support rooms click HERE.. For the Group Support Rotation Schedule, click HERE. 

Keeping group rooms safe and supportive is a top priority at 7 Cups. Please familiarize yourself with the chatroom rules located at the bottom of each chat room. Click HERE to learn more about group room safety.  

Please join us in our newest and most popular room, Sharing Circle Here you will find the opportunity to share your thoughts with the community and receive personal support, . Once you have experinced all the rooms have to offer, you are invited to join the team as a host. For information on joining the team as a host by click HERE.

Listeners, would you like to join the Group Support Team? Click HERE for Room Supporters or HERE for Community Centered Moderators.

Schedules - Community Mod Schedule 

Community Managers Ask Me Anything l More Group Support Updates l Mission Statement  l FAQs l Resources

Community Leaders
Community Mentor Leader
@ASilentObserver
@Suryansh