New Community Feedback Process
Dear all,
I am writing with an update on a new feedback process. Fristo and several others have been gently nudging us and letting us know that we need to have a tighter process, and here it is!
1. Submit any feedback here on this form.
2. We will review the feedback and contact you via the email you provide to let you know that we have received your submission and ask any clarifying questions.
3. We will review this feedback as a community team and choose the items we can realistically accomplish.
There are a few things to keep in mind in terms of our rate of progress. First, we work hard and attempt to get as much done as we can, but we are not always able to accomplish as much as we’d like to accomplish. Second, sometimes urgent and unexpected items come up that we have to address. These can take us off track. Three, keeping 7 Cups operating requires a lot of energy. 99.8% of what we do is at no cost. Implementing new items or providing new training is over and above the operational costs and energy of keeping our community healthy and strong.
We look forward to hearing from you and seeing what we can do together to improve our beloved community!
When to use this vs. submitting a request under support and feedback:
Feedback form: for site suggestions and community feedback. This form is NOT used for reporting users, glitches, account restoration, or therapy queries. Please go through the appropriate channels to file reports and submit account reviews.
Bugs: Found in the 7 Cups Help Center, use this support ticket submission form and select Product Support (Bugs). If you do not receive a reply within 48-72 hours, email community@7cups.com
Note: We encourage you to use this form instead of the Provide Feedback selection on the Submit a Request page.
If you did not receive an email or you would like to follow up on your submission, please PM me.