New Community Feedback Process
Dear all,
I am writing with an update on a new feedback process. Fristo and several others have been gently nudging us and letting us know that we need to have a tighter process, and here it is!
1. Submit any feedback here on this form.
2. We will review the feedback and contact you via the email you provide to let you know that we have received your submission and ask any clarifying questions.
3. We will review this feedback as a community team and choose the items we can realistically accomplish.
There are a few things to keep in mind in terms of our rate of progress. First, we work hard and attempt to get as much done as we can, but we are not always able to accomplish as much as we’d like to accomplish. Second, sometimes urgent and unexpected items come up that we have to address. These can take us off track. Three, keeping 7 Cups operating requires a lot of energy. 99.8% of what we do is at no cost. Implementing new items or providing new training is over and above the operational costs and energy of keeping our community healthy and strong.
We look forward to hearing from you and seeing what we can do together to improve our beloved community!
When to use this vs. submitting a request under support and feedback:
Feedback form: for site suggestions and community feedback. This form is NOT used for reporting users, glitches, account restoration, or therapy queries. Please go through the appropriate channels to file reports and submit account reviews.
Bugs: Found in the 7 Cups Help Center, use this support ticket submission form and select Product Support (Bugs). If you do not receive a reply within 48-72 hours, email community@7cups.com
Note: We encourage you to use this form instead of the Provide Feedback selection on the Submit a Request page.
If you did not receive an email or you would like to follow up on your submission, please PM me.
@Heather225
Thank you for this form and all the work you put into it!
@7CupsCommunity could you please explain when to use this form, vs. a email, vs. a support ticket, vs. a different form?
ETA The updated OP helps explain this well. Thanks Heather!
Loving the updates to the thread. Thanks Heather!
Hopie
Let's bump this for the community. haha don't know if bumping here does much but wee!
Hopie
@Heather225 @Fristo
I see that the form was updated recently.
1) Could the wording for the first question ("Which 7cups features do you appreciate a lot?") be updated from "appreciate a lot" back to "appreciate" like it was before the update?
Asking people to identify something that they appreciate feels like a reasonable ask, but the new/stronger wording is forcing people to essentially say, "I love these features" as an implied precondition for submitting any critical feedback. This feels like it's starting to cross a line where it's disrespecting people's emotional autonomy.
I want to make sure that my feedback won't be thrown out or ignored based on failing to follow an unspoken rule (e.g. "You only marked 1 item, which isn't showing enough appreciation").
3) A new item was added ("If you would like a response from us, please provide your email"). Will feedback that was submitted over the past two weeks before this item was added still receive a response?
I'm fine with providing an e-mail address, but none of the items that I previously submitted before this item was added have an e-mail address attached to them. I would still like to receive a response to the feedback that I previously submitted, per this note in the original post:
2.
We will review the feedback and respond to you within 7 days to let you
know that we have received the form, have reviewed the form, ask any
clarifying questions, and highlight at least one part of the feedback
that we feel is particularly salient.
@QuietMagic
Hey! I reviewed your feedback. I adjusted wording accordingly. Please let me know if you'd like anything else changed. And to answer the 3rd query, yes you will be contacted if you provide an email (which I know you personally have) in all future submissions. Anyone concerned about receiving a response who hadn't provided an email can PM me directly.
@Heather225
Thank you! Looks great, and thank you for answering the 3rd question.
@Heather225 I would like a search bar for members and speakers both. Sometimes members just get lost, or lose connection and it's hard to find them again. Also usernames here are complicated, so it would be nice.
Thanks.
@him2423 Any members that you connect with can be found on your impacts page :) You can find that on the path tab
Hopie. Interested in sending a Listener Coach Request or to be a Verified Listener, send me a PM
I know, but this one was from a previous account, I was helping them from a tough phase in life. And now I don't remember the last 2 digits of their name I can't connect with them..
@Heather225
Hi - thank you so much for the forum. I check in at sharing-circle each day to see if ther's something I can "give" to the forum. I think it should be said at the first page when introducing the members to groups that sharing-circle is for members of 18 years and more.
@Helgafy I think there's a teen sharing circle too, as long as people are registered in the correct age group there shouldn't be an issue.
