Anonymous Evaluations Team FAQ
Hi Everyone! There's been a lot of questions about Anonymous Evaluations Team. We'd like to clear some of those up.
We wanted to compile this list of questions we’ve received about the Anonymous Evaluations Project in an effort to bring more clarity to the community as to what our team is for, what we’re doing, and how this may impact you as part of the 7 Cups community.
What is the purpose of the Anonymous Evaluations Project?
The Anonymous Evaluations Project aims to focus on overall safety and listener quality across 7 Cups. Evaluators are checking in on listeners to see how they’re doing in terms of their active listening skills, as well as attempting to report and remove any potentially harmful accounts to ensure that members are as safe as possible while seeking support. We will take the data we gather and use it to increase listener quality through education.
How do the anonymous evaluations work?
Evaluators will use anonymous member accounts, provided to them and monitored by admin for safety and anonymity, to contact listeners by way of General Requests and Personal Requests. The manner in which a listener is contacted is up to the evaluator’s preference. Evaluators complete a form after each chat noting down different items they’re trained to look for within their chats.
Will I know when I’m being evaluated?
No. The purpose of these evaluations is to be anonymous and see you listening naturally without any pressure from completing a mock chat from a mentor or verifier. These chats will appear as any other member chat would.
Who can be evaluated?
Anyone. All listeners, regardless of if they’ve been on the site one day or if they’ve been here from the beginning, if they’re verified or not, or are in leadership positions or not, are able to be evaluated.
What are the anonymous evaluators looking for?
Evaluators take note of the following items in their chats: sexual and inappropriate chatting, bullying and harassment, a listener being underage or on the wrong side of the site, requesting or sharing offsite contact information, ghosting or incorrectly blocking, empathy, professionalism, giving advice, response time, a listener talking about their own problems, and a listener imposing beliefs and views. On the evaluation form, evaluators will note both what the listener is doing well on, as well as what areas they could potentially work on.
Who are the evaluators?
Evaluators are trained Mentors (from any mentor track) with experience in conducting mock chats and giving constructive feedback.
How can I apply to be an Evaluator on the Anonymous Evaluations Team?
You can see HERE for information on the role and how to apply.
Do evaluators leave reviews and ratings?
Evaluators will not leave any reviews or ratings that will negatively affect your personal statistics on your profile. However, they are allowed, at their own discretion, to leave positive reviews if they feel a chat went very well.
I feel like this is violating my privacy and is tricking me so I get in trouble or get reported. Should I be nervous?
There is nothing to worry about if you’re following training and community guidelines. We understand that this can feel like 7 Cups is spying on you and trying to trick you into doing the wrong thing so you get in trouble. However, just like the Verified Listener mock chat, these mentors are simply here to see how you’re doing. Evaluators will never do anything inappropriate, harass you, or break guidelines to see how you respond. They will also only pick topics from your profile in an attempt to be sure it’s a comfortable topic for you. In general, these should be relatively easy and comfortable member chats, checking for an overall basic understanding of and ability to apply active listening skills.
This is taking time from me supporting a real member. How is this fair to members waiting to speak with a listener?
While this does take you away from members briefly, this allows us to gather data on what skills the community as a whole should be bolstered. While we want to be sure all members are heard, we also want to be sure that the listeners here are continuing to grow and provide quality support.
What is the impact of this project? When will we see results?
We will collect data and then be able to have some findings in regards to how this project is impacting the community and overall listener quality. We appreciate your patience as we work hard on this effort.
Who can I contact with questions or concerns about this project?
@EvelyneRose - Admin Overseeing Project
@InternalAcceptance - Ambassador/AE Team Lead
(Last updated by @Evelynerose on August 2, 2022)