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šŸ“¢ Forum Leader Announcements
by tommy
Last post
 2 days ago
...See more Please join us in congratulating our newest Forum Leaders here! Announcements for Forum Supporters, Community Mentors and Community Mentor Leaders will be posted here once a week. āœ” Want to keep updated? Click here to join the community taglist [https://www.7cups.com/forum/7cupsleadership/SubcommunitiesInformation_2314/SubcommunityLeadershipTaglist_272751/] OR subscribe to the thread (click the bookmark button)! āœ” Want to join our team? Find information about all of our forum roles here [https://www.7cups.com/forum/7cupsleadership/SubcommunitiesInformation_2314/UpdatedSubcommunityTrackLeadershipRolesMasterpost2023_289838/].
MonBon profile picture
Expanded Forum Guidelines Masterpost
by MonBon
Last post
 Friday
...See more Expanded Forum Guidelines Hi 7 Cups Community! We strive to create a safe, inclusive and welcoming environment for all to participate in. To help us achieve this, we have a set of robust guidelines in which all site users must abide by. You can find these in a number of places: this thread,Ā under the forum section of community guidelinesĀ here [https://www.7cups.com/about/communityGuidelines.php#forum], or as aĀ pop-up [https://www.7cups.com/forum/SiteUpdatesInformationFortheCommunity_100/UpdatesinMay2018_1587/ForumPostingGuidelinesPopupNowLive_145520/]Ā when creating new posts. If you notice a post which goes against a forum guideline, please flag it by pressing the flag report button. Any questions or queries relating to the forum guidelines or forum post modifications should be directed to forum@7cups.com.Ā  Guideline 1Ā -Ā Click here for the expanded guideline post [https://www.7cups.com/forum/SafetyKnowledgeat7Cups_181/CommunityGuidelines_1374/ExpandedForumGuidlines1OffensiveContent_167938/] Inflammatory, racist, sexist, offensive, homophobic, transphobic, etc. posts are not allowed. Posting about the impacts of abuse, racism, sexism, etc. or seeking support on these topics is allowed.Ā  Guideline 2Ā -Ā Click here for the expanded guideline post [https://www.7cups.com/forum/7cupsleadership/SafetyGuidelines_1374/ExpandedForumGuidelines2SpeakingEnglish_316649/] For moderation and inclusive participation, we ask you to please use English in the forum space.Ā  Guideline 3Ā -Ā Click here for the expanded guideline post [https://www.7cups.com/forum/SafetyKnowledgeat7Cups_181/CommunityGuidelines_1374/ForumGuidelinesExpanded2UnsupportiveContent_169648/] Unsupportive content including targeting or attacking other users in the community is not allowed. Disagreements may happen, but always maintain a respectful tone and try to move the conversation forward in an on-topic and constructive way. Sometimes this means agreeing to disagree.Ā  GuidelineĀ 4 -Ā Click here for the expanded guideline post [https://www.7cups.com/forum/SafetyKnowledgeat7Cups_181/CommunityGuidelines_1374/ForumGuidelinesExpanded3Confidentiality_170949/] Confidential information shared in a one-on-one or group chat is not allowed. This includes negative reviews of listeners or group mods. Ex: If someone can identify who you are referring to, it is probably not a good idea to post it.Ā  Guideline 5Ā -Ā Click here for the expanded guideline post [https://www.7cups.com/forum/SafetyKnowledgeat7Cups_181/CommunityGuidelines_1374/ForumGuidelinesExpanded4Anonymity_172424/] Personal Contact Information, such as Social Media Handles, Email Accounts, Phone Numbers, or other 7 cups accounts (e.g. posting your listener account name from your member account or vice versa) is not allowed. This includes links to surveys or pages that contain either personal contact information or a private messaging system.Ā  Guideline 6Ā -Ā Click here for the expanded guideline post [https://www.7cups.com/forum/SafetyKnowledgeat7Cups_181/CommunityGuidelines_1374/ForumGuidelinesExpanded5InappropriateContent_174282/] Excessive Inappropriate or Graphic Language is not allowed, including cursing in thread titles, cursing at others, and cursing in excess within a post. Trigger warnings should be included in thread titles or beginning of body content where appropriate.Ā  Guideline 7Ā -Ā Click here for the expanded guideline post [https://www.7cups.com/forum/SafetyKnowledgeat7Cups_181/CommunityGuidelines_1374/ForumGuidelinesExpanded6MedicalAdvice_187025/] Giving medical advice is not permitted. Medication and drug names may be shared, but precise dosages or suggestions to take specific medications may not.Ā  Guideline 8Ā -Ā Click here for the expanded guideline post [https://www.7cups.com/forum/SafetyKnowledgeat7Cups_181/CommunityGuidelines_1374/ForumGuidelinesExpanded7ListenerBoundaries_175467/] Users are expected to maintain a listener role if on a listener account. This includes not seeking emotional or personal support and following the expectations of a listener outlined in active listening. Please switch to a member account if necessary.Ā  Guideline 9Ā -Ā Click here the for expanded guideline post [https://www.7cups.com/forum/SafetyKnowledgeat7Cups_181/CommunityGuidelines_1374/ForumGuidelinesExpanded8DuplicateContent_177747/] Duplicate posts and threads, including posting the same thread in multiple categories, are not allowed. Please reach out to a forum mentor if you accidentally post multiple times or if you are unsure if your thread already exists somewhere else.Ā  Guideline 10Ā -Ā Click here for the expanded guideline post [https://www.7cups.com/forum/SafetyKnowledgeat7Cups_181/CommunityGuidelines_1374/ForumGuidelinesExpanded9Spam_179922/] Spam (posting multiple times, mass-tagging, posting about non 7 cups related topics such as surveys or for advertising purposes, making posts that are largely unreadable, etc.) is not allowed.Ā  Guideline 11Ā -Ā Click here for the expanded guideline post [https://www.7cups.com/forum/SafetyKnowledgeat7Cups_181/CommunityGuidelines_1374/ForumGuidelinesExpanded10CommunityGuidelines_182406/1/] Refer to any additional guidelines that may apply to specific communities. These can be found by clicking "Guidelines" within a community.Ā  Guideline 12Ā -Ā Click here for expanded guideline post [https://www.7cups.com/forum/SafetyKnowledgeat7Cups_181/CommunityGuidelines_1374/KeepingForumsWelcomingandSupportiveForumGuidelinesUpdate_229098/] In order to maintain a therapeutic space, we delete forum posts that take away from a supportive forum environment. If a forum post is not helpful nor positive then it will be deleted.Ā  Guideline 13 - Click here for the expanded guideline post [https://www.7cups.com/forum/7cupsleadership/SafetyGuidelines_1374/ExpandedForumGuidelines13ArtificialIntelligence_326857/] The excessive use of artificial intelligence when creating forum content is not allowed. This includes the use of other software and using content from other sites without citing the original author or creator.Ā  For information on how guideline violations are processed,Ā please review this post.Ā  [https://www.7cups.com/forum/SafetyKnowledgeat7Cups_181/BehavioralRatingSystem_2108/2020s7CupsBehaviorReportingProcessTrackingUpdatedVersion_226446/] ------------------------- [MonBon updated to reflect new medication guideline 15Nov2018] [Hope updated to reflect new forum post guideline on Sep 21, 2020] [tommy updated to reflect new guidance #2 on June 4th, 2023] [tommy reformatted and updated on Nov 5, 2023] [tommy updated to reflect new guidanceĀ #13 on Apr 6, 2024]
tommy profile picture
Forum Events Automated Taglist!
by tommy
Last post
 January 13th
...See more Welcome to the Forum Events Taglist! Do you enjoy forum events and discussions? Do you want to be tagged each time a new event masterlist is posted so you never miss out? Then look no further! This thread is an auto-updating list. The list isĀ regularly updatedĀ by forum leaders and can be found below.Ā Having issues? Reply to this thread and someone will help you! Why should I join the taglist? āœ” Never miss out on forum discussions or eventsĀ  āœ” Get tagged and notified by community leaders whenever a new forum event masterlist has been posted āœ” Become a more active member of the community.Ā  What do I need to do? āœ…Ā To add yourselfĀ to this taglist, press the Post to Thread button below and writeĀ the exact wordsĀ Please add me. āŒĀ To remove yourselfĀ from this taglist, press the Post to Thread button below and writeĀ the exact wordsĀ Please remove me. ------------------------- Current taglist as of January 2025Ā  @audienta @CalmRosebud @cyanPlatypus6370 @daydreammemories @GentleHealingInitiative @HachiBee @KatePersephone @LittleEggHarbor @MistyMagic @Optimisticempath @pamharley003 @PatienceImpatiens @Phoenixthepoised @PurpleFlower40 @SilverSeastar @SparkyGizmo @Sunisshiningandsoareyou @tommy @wishfulWillow6962 @YourCaringConfidant
EvelyneRose profile picture
Quality Suggestions/Feedback
by EvelyneRose
Last post
 November 28th, 2023
...See more This thread is for posting any ideas or constructive feedback you may have! Things you'd like to see, things you think might help, things you think aren't working quite right but have constructive feedback for, etc. For questions, please post them in the Quality Questions thread. Thank you!
EvelyneRose profile picture
Anonymous Evaluations Team Initiative
by EvelyneRose
Last post
 November 12th, 2023
...See more Hi All! I wanted to post each announcement under a category called Announcements, but it would've gotten too messy with everyone replying to each announcement in the same thread, so I will be making them all separately. Secret Shoppers are a popular quality tool that businesses often use. They go into the store, and then they buy items while evaluating the service. Once upon a time back in 2016, 7cups had an Anonymous Evaluations Team that would evaluate listeners to identify which could use some training (not because they were "bad", but they were new and inexperienced), and which people were here for reasons that don't fit with the site's mission. We've been wanting to restart it for many years, but due to various reasons, were unable to. Quality Track leadership team and I are proud to say we will be restarting this initiative. We may call it Secret Shoppers instead as more people know what that is, but the name is flexible. It will restart once we get all the pieces in place. I've created a draft of what I'd like to do. The basic run down this: 1. We will make it part of the Quality Track projects, so those who apply for Quality Mentor/Teen Quality Star and are accepted can sign up to join. They will have to do a certain amount per week for this project to be effective. 1. Team member reaches out to a non-verified listener via personal request and does a pretend chat of medium dificulty based on a topic from their profile. It would last about 20 minutes. 2. They would evaluate based on criteria such as did they respond, empathy, professonalism, giving advice, etc. Those that are here for the wrong reasons would get reported to admin. Those that are just inexperienced, but genuine, would be informed they were evaluated. 3. The listener would be paired with a quality mentor to do skill building. Here's where I am getting stuck, and I need your help as a community. I am not sure how to best relay the evaluation infomation in a non-punitive way. I feel like a email might be too cold, but I also know receiving feedback that you need to improve can be difficult and hurt. I want there to be a way to balance compassionate feedback with the reality that every listener (including myself) has areas they can improve in to be more effective as a listener. We're all growing and that's okay. It doesn't make us a "bad" listener. All feedback is appreciated, and if you have other ideas you think might be good for this, please feel free to share! That being said, please keep in mind three things: 1. I am new. I've been here less than week in an admin role, so I'm still learning. This won't be perfect right off the bat. It's a draft, and it can be tweaked and changed. I am putting it out to the community because I think communication and transparency goes a long way, and I want this to be something that works. More brains means more ideas that I might not have thought of. We'll start the project once we have all the pieces in place. 2. Please try to keep any negative feedback constructive. I have noticed some forum posts receive feedback that looks like "That's a stupid idea", and that is not very helpful feedback. I'm doing my best to learn the ropes and plan ideas that will benefit the community openly and transparently. Tactful constructive criticism is always more valuable. If you post a criticism, please also add a solution that you think might work better. 3. I may not be able to use all the feedback received. It just depends on what fits together. I still appreciate all of it and may be able to incorporate an idea in the future. Thank you for your time everyone, and i look forward from hearing from you! Edit: A lot of great ideas have been brought up! A good point that was brought up is what kind of reward could we give for doing a good job. The idea of a Verified Listener badge (if they meet criteria) or leaving a review as a "reward" is intriguing. Please let me know if you think of any ideas for that.
EvelyneRose profile picture
Apply for the Anonymous Evaluations Team!
by EvelyneRose
Last post
 June 24th, 2023
...See more Hi everyone! We previously gathered the feedback from my original Anon Evaluation Team post (here [https://www.7cups.com/forum/SiteUpdates_100/EvelynesQualityGazebo_2101/AnonymousEvaluationsTeamInitiative_225939/1/]). Following my updated announcement (here [https://www.7cups.com/forum/SiteUpdates_100/EvelynesQualityGazebo_2101/AnonymousEvaluationsTeamUpdate_229497/]), we are proud to announce the Anonymous Evaluations Team application is ready to go! What criteria do you need to meet? Be a Mentor on any track OR For non-mentors: * Must be a Verified Listener * Must have passed all Active Listening tests * 5 or more written reviews * Star rating of 4.5 or higher * No behavioral reports within the last 3 months * Able to perform chats with 10+ listeners per month for adults, 5+ a month for teens (Quota) * Able to maintain high levels of confidentiality, impartiality, and resilience Limited spots available. Not everyone who applies will be selected. Also, please be aware this is a volunteer position only. We will contact you to let you know if you were selected or not. If selected, you must do a required training to be on the team. Apply for the AE Team Here [https://docs.google.com/forms/d/e/1FAIpQLSfZ1SgL-M_wnnlU4z-_rXX-hhrdY1voBmTLFGt7kJJkg6UD7g/viewform]! Please contact @EvelyneRose [http://7cups.com/@EvelyneRose]Ā or @Internalacceptance [http://7cups.com/@Internalacceptance] with any questions. Thank you! Please see update here [https://www.7cups.com/forum/SiteUpdates_100/EvelynesQualityGazebo_2101/AnonymousEvaluationsTeamRestructure_268643/] about no longer having a Feedback team. Last updated April 30, 2024
EvelyneRose profile picture
New Quality Team Leaders
by EvelyneRose
Last post
 May 7th, 2023
...See more Hello Community, I am here with exciting updates for the Quality domain. We are proud to announce two new leaders to our quality projects. We are proud to announce @MelodyoftheOcean as our newest Quality Ambassador! Ocean has been a part of the community since 2021. She has been involved in various teams over the years, but her current focus is on the Care Team. She has been leading the team with @Chevy81, as Chevy leads the sibling team Listener Coaching Team. We are excited to have her join us in a higher level leadership position where she can further explore her talents and leadership across the domain. Her first steps are to create more inclusivity in the team, so we look forward to all the great things she will achieve! Please give her a grand welcome :) We also have @Tommy who has recently been promoted from Quality Mentor to Quality Mentor Leader! Tommy has done excellent work helping Safety Patrol, and has recently stepped into the role of Mentor Leader to help scale our safety efforts. As Safety Patrol has had some changes lately, he is helping re-vamp the team alongside @Rebekah and @Midnightraven999 with sights on future expansion. Please welcome him to our leadership team!
ASilentObserver profile picture
Re-introduction: Improved Version of Active Listening Tests I-IV
by ASilentObserver
Last post
 July 26th, 2022
...See more Hi everyone, As you all know, the Quality Team is working hard to make key changes to improve grading, processing time, etc. (Click here for the details [https://www.7cups.com/forum/SiteUpdates_100/EvelynesQualityGazebo_2101/ActiveListeningTestUpdate_278179/]) I am excited to share with you that all the major changes are complete! The minor changes are still in progress, but we invite you to check out the restructured tests and share your input. Before you start taking them, however, please note: * If you already completed the AL Tests, you may not need to retake them. But if you didnā€™t complete any, please do take them and share your experiences with us. Here are all the Active Listening Tests Forms for easy access! * Active Listening: The Basics [https://docs.google.com/forms/d/1wG5popRr-lrfhUc8AoZh-QTMR5QM0Flp3bJlkVROZr8/viewform] * Active Listening: Questions [https://docs.google.com/forms/d/1Soxc6LUlaD95FEVzYm68iD58SprAw3ypmMeDsZ5qS30/viewform] * Active Listening: In-Depth [https://docs.google.com/forms/d/10I-zOYhAOP8kzPEL9mJG8fqcjusGDOfN_sdctFkvrNI/viewform] * Active Listening: Refresh & Self-Care [https://docs.google.com/forms/d/1iQij6bcTDa4qoAZVOZaBukkDptqKm3sfXTu2ucN6ToQ/viewform] * Please know that ALs are an opportunity to learn and test your own knowledge and understanding of active listening skills. They are the stepping stones to high-level listening. (We also recommend taking them in the sequence in which theyā€™re presented as AL 1,2,3 and finally 4. * If you didnā€™t clear the quiz on the first attempt, do not worry. Our Feedback Team will reach out to you and share feedback and resources that you may utilize. When you feel more equipped, we encourage you to retake the quiz. * If you feel unsure and like you could use some more resources to prepare before attempting a quiz, please either contact any mentor from this page [https://www.7cups.com/listener/listenerMentors.php], request a Listener Coach [https://docs.google.com/forms/d/1oeZA5FmCGw4UeV6Yjmv0ZCurow72WzqpbaRd1F0klkA/viewform], or reach out to Listener Support Room [https://www.7cups.com/connect/groupChatrooms.php]. We are here to help you out and make sure you succeed. * All the tests will be graded and processed within 3-5 business days. If in case you need to follow up on the outcome of the test or you didnā€™t hear back within the 3-5 business days period, please reach out to either Jenna [http://7cups.com/@Jenna], Mel [http://7cups.com/@Mel], or EvelyneRose [http://7cups.com/@EvelyneRose](Quality Admin) A few helpful tips to ace the quiz! 1. Please read the questions & description of each question carefully before answering. It will help you frame your responses better. Be aware that some questions have parts (A) and (B). Be careful to notice when it says "MEMBER" and when it says "LISTENER". Ensure you frame your responses accordingly. Answers that only respond to half of the question will get half a point. 2. Please use your own words to write out each reply. Spelling and grammar will be secondary as we understand English is a secondary language for many of us. Responses will be monitored for content. Be aware that some questions need responses within 3-5 sentences. 3. Please review and confirm your responses before submission. It will ensure that you covered everything. You can save your answers in a word document so that if you need to make changes and try again you will have your previous answers to reflect on and make changes to. 4. Bookmark/ Save the updates thread to stay tuned with the latest developments:: * AL-1 Updates Thread: https://www.7cups.com/forum/ListenerLearningJourney_149/ActiveListeningTests_2102/ActiveListening1Updates_15446/ [https://www.7cups.com/forum/ListenerLearningJourney_149/ActiveListeningTests_2102/ActiveListening1Updates_15446/] * AL-2 Updates Thread: https://www.7cups.com/forum/ListenerLearningJourney_149/ActiveListeningTests_2102/ActiveListening2Updates_5878/ * AL-3 Updates Thread: https://www.7cups.com/forum/ListenerLearningJourney_149/ActiveListeningTests_2102/ActiveListening3AL3Updates_38316/ * AL-4 Updates Thread: https://www.7cups.com/forum/ListenerLearningJourney_149/QualityProjects_144/ActiveListening4AL4Updates_38318/ 5. Some of the situations in these quizzes may be harder to read and triggering for some listeners, so please keep this in mind and seek peer support whenever you need it. We look forward to hearing from you. We will use your feedback to continue to iterate on this process. Thank you for your dedication to listening! ------------------------- P.S.: * All texts in blue color are hyperlinked and clickable. * All AL Team Graders, please contact either Evelyne, Mel, or Jenna to get access to the new AL Team Dashboard. * A big thanks to Jenna, Evelyne, Mel & Harsvin for their help and efforts. (Sunisshiningandsoareyou added the correct link to AL 4 form on 07/23/22)
EvelyneRose profile picture
New Quality Ambassador: InternalAcceptance
by EvelyneRose
Last post
 July 18th, 2022
...See more Hello Community, I am here with exciting updates for the Quality domain. We are proud to announce @InternalAcceptance (IA) as our newest Quality Ambassador! IA has been a part of the community since 2016. She has been involved in various teams over the years such as Addiction Subcomm, Peer Support, and a CML for Addiction. Her current work has been helping to lead the Anonymous Evaluations Team. With her help, we have been rebuilding and streamlining processes to reach even greater results for listener quality. We are excited to have her join us in a higher level leadership position where she can further explore her talents and leadership across the domain. She will be helping to oversee the Anonymous Evaluations Team with @RebekahRoyal and @Midnightraven999. Her first step was to help determine a new quota for the team on her first day, so we look forward to all the great things she will achieve! Please give her a grand welcome :)
EvelyneRose profile picture
Active Listening Test Update
by EvelyneRose
Last post
 May 28th, 2022
...See more Hello everyone, Today I want to share some key updates on the Active Listening Tests 1-4. CM team and AL Leaders were figuring out better ways to strengthen and optimize the Active Listening Tests process to be better, swifter and helpful to develop better understanding of active listening skills. Active Listening Skills are the core skill to serve and support in the community. AL Tests are one of the ways to improve the listening skills. But, due to certain ongoing challenges and limitations, we werenā€™t able to process the tests quickly and offer better feedback at the earliest. But, we believe with the implementation of the following updates, we will be able to process active listening tests at a much faster rate and provide timely feedback and support. Instant Feedback. We are introducing two layered feedback process. First will be a form based standard feedback instantly after you submit the test. Second, a Mentor will reach out to you with detailed feedback once your test get graded. With this change, you would be able to know what areas you need to improve and what steps you can take to achieve it. Better Processing Time. All the tests will be getting processed within 5-7 business days. Here processed refers to: * Grading the tests, * Badging the specific badge, if you successfully completed the test * Providing feedback More Coverage on Feedback Giving. More Mentors will be joining us to help us with better coverage on providing timely feedback. It means you will be able to take timely steps to work towards improving specific skills. Less Requirements to Take the Test. We are removing the requirement of having specific badge in order to take specific test. You may able to attempt another test even if your first test is under process. It means no longer waiting period to attempt more tests to measure your understanding of listening skills. It will enable more timely support and guidance. Tip: Please attempt all the tests 1-4 in the order. It will give you the better understanding. Contact Information. We will be including contact information to ensure you can reach out to the leaders with your questions, concerns, feedback or anything in between and get timely response. We hope that you find these updates helpful. We are committed to provide you better guidance, information and support. AL tests offer an opportunity to learn and improve. Please take the time to attempt these tests and test your understanding. Thank you for your service and support to the community. We value your efforts. P.S.: If you have any questions, need help, more information and guidance on anything related to listening and related resources, visit Listener Support Room / Teen Listeners Room [https://www.7cups.com/connect/groupChatrooms.php]
EvelyneRose profile picture
Anonymous Evaluations Team Restructure
by EvelyneRose
Last post
 April 26th, 2022
...See more Hello! After a year of the Anonymous Evaluations Team, we've worked out the strengths and weaknesses. Effective immediately, we will be cutting the Feedback portion and revamping it into an educational portion. The reason is purely because it just wasn't working the way we hoped. Instead, we will take the data we gather and use it to inform our quality processes going forward, as well as any listener learning initiatives. I have updated the application and all forum posts related to it to reflect this change. Please see the FAQ here [https://www.7cups.com/forum/SiteUpdates_100/EvelynesQualityGazebo_2101/AnonymousEvaluationsTeamFAQ_244822/] if you have any questions! Of course, feel free to ask here too! If you are interested in joining, please check out this post here [https://www.7cups.com/forum/SiteUpdates_100/EvelynesQualityGazebo_2101/AnonymousEvaluationsHelpNeeded_264671/]!
Rebekah profile picture
Anonymous Evaluations: Help Needed!
by Rebekah
Last post
 December 16th, 2021
...See more Hello, everyone! I hope you're all doing very well šŸŒž If you are a mentor on any track, our team needs YOUR help! The Anonymous Evaluations team is a quality initiative which aims to improve both individual and overall site quality. We evaluate listeners as members in real-time, looking for any quality issues within the chat. It's similar to Verifiers, but we do anonymous chats on separate member accounts. If you're interested, please read more here! ---> https://www.7cups.com/forum/SiteUpdates_100/EvelynesQualityGazebo_2101/AnonymousEvaluationsTeamFAQ_244822/ [https://www.7cups.com/forum/SiteUpdates_100/EvelynesQualityGazebo_2101/AnonymousEvaluationsTeamFAQ_244822/] We need your help to improve site quality. We have very limited team members available, so please help out if you're interested! Already a mentor? If you'd like to be considered for the AE Team, please apply here! ---> https://docs.google.com/forms/d/e/1FAIpQLSfZ1SgL-M_wnnlU4z-_rXX-hhrdY1voBmTLFGt7kJJkg6UD7g/viewform Not a mentor but want to join? If you'd like to apply to be a mentor, please do so here ---> https://forms.gle/JDXYkRHmTSUWihov7 [https://forms.gle/JDXYkRHmTSUWihov7] We hope to hear from you soon! Please contact EvelyneRose [https://www.7cups.com/@EvelyneRose] for more information. Last updated July 13, 2022
Heather225 profile picture
Listeners, Please take this Survey: Ghosting (and Blocking)
by Heather225
Last post
 April 27th, 2021
...See more We have dedicated this quarter to the pursuit of quality improvement across the site, and especially where chat quality is concerned. One of the biggest challenges we face in conversations is ghosting. Ghosting, in the context of our site, occurs when a user disappears from a chat without any notice. This can happen on either side (member/listener) in PRs and GRs. We would like to get a better idea of why this happens, and we'll be starting by conducting a survey to find out why listeners block or dont respond to members. Listeners, please fill out this survey HERE [https://docs.google.com/forms/d/e/1FAIpQLSdCgqqOBR2XOwad4hdT-O803Jf2KVYsOvGaDF15G8AjtuEfqw/viewform]. Please be honest and provide us with as many details as you can, if you have ever ghosted and/or blocked a member. We will use this data to improve our processes. Thank you!
EvelyneRose profile picture
First Town Hall Meeting April 2 at 11am ET
by EvelyneRose
Last post
 April 1st, 2021
...See more Hi everyone! To help bring in the new month, I am going to be having my first Quality Town Hall community meeting! What does that mean? I will be spending an hour with the community gathering feedback, answering questions, and addressing questions about chat quality, quality projects, quality ideas, quality feedback, etc for the listener and member community. If you have any questions about paid services, subscriptions, etc. I can find out who to direct you to. This one is for adult side only. I will do a teen one soon! Can't make it? Drop a question here and I'll ansewr it! Where: Evelyne's Gazebo! This is a room I will open before the meeting starts, so it will appear in your list of rooms When: Friday April 2nd at 11am ET (7cups time). It will last about an hour Who: Me and the community on the adult side Why: To connect better on quality issues and learn what ideas and feedback you have for quality How: Using an open meeting room that will allow you to enter and ask questions. In order to keep things orderly, we will have a queue so that I am not asked 10 questions at once, which can fast become chaotic. People will queue to share and they can share their concerns one by one. Hope to see you there! Evelyne
RarelyCharlie profile picture
Surprised?
by RarelyCharlie
Last post
 March 17th, 2021
...See more Have you ever felt surprised in a 1-to-1 chat or in a chatroom? Until now, you could express your surprise by typing o.O in a message. (You can see that this means surprise in WikiPedia's list of emoticons [https://en.wikipedia.org/wiki/List_of_emoticons].) 7 Cups would automatically display this as an icon, . But it was the wrong icon! That doesn't mean surprise! Well, yes, that's the way it was. Now this has all changed. If you express surprise by typing o.O in a message, you get an emoji instead, šŸ˜•. But it's the wrong emoji! That doesn't mean surprise! Well, yes, that's the way it is now. The point of posting this in @EvelyneRose 's Quality Gazebo is that it's a more serious quality issue than it appears. Many, if not all, of the discussions we have in the community about quality could be resolved in a positive way if only 7 Cups provided effective tech support. An example is the recent discussion about blocking and reporting, which echoes another unresolved discussion a year ago. But 7 Cups resists providing tech support to the community. Instead, 7 Cups wastes its time on projects like fiddling with emojiā€¦and doesn't even get the emoji right. No one in the community asked 7 Cups to fiddle with emoji, as far as I know. We have more important concerns that are not being addressed. A couple of possible solutions come to mind: 1. Create a steering group made up of active members of the community to determine tech support priorities, and to provide quality control when changes are made to the website or the app. Prevent tech support from spending their time on their own pet projects when the community needs important things to be fixed. 2. Outsource tech support to a specialist company, similar to the way the Help Center is outsourced. Ensure the outsourcing contract means they only get paid for work they were asked to do to support the community, and that effectively meets the community's needs. Charlie

Hello! Welcome to the community. We are currently restructuring the forums and other aspects of the community - we appreciate your patience and support. ā¤ļø

Community Guidelines

Welcome to the 7cups Leadership Subcommunity. To ensure that the subcommunity is being utilized as it should, please familiarize yourself with the guidelinesĀ below:

  1. Please ensure that all of your respective project posts as updated regularly with the requirements, how to contact leaders with questions about your post, the average time to hear back from a role, and how to apply.
  2. Please make posts for your team or projects that you need help with in the Help Wanted Hub.Ā 
  3. For subcommunity-related concerns or questions,Ā  you can contact @CheeryMango.
  4. If there is a project needing help,Ā @SoulfullyAButterfly can be contacted for assistance.Ā 
  5. Please ensure that other projects are able to get a chance to be featured. This is a shared share and everyone's project is just as equal and deserves the same highlight as others.Ā 
  6. For a list of other community-based teams and projects, you can visit the Community Project and Events subcommunity.Ā 
  7. Community leaders are a significant part of our community. In stepping into a leadership role with 7 Cups, you have agreed that you align with our values and wish to uphold our mission. You have the ability to inform and influence our community members. So, it is important to lead by example and be a role model to inspire others to aspire to be someone like you to extend support to others. Please read the 7cups Leadership guidelines that all leaders, irrespective of teams or projects are to follow.Ā 
Read the 7 Cups Guidelines
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