Reintroducing the @7CupsCommunity Account!
Hi, everyone!
I am excited to announce that we are re-launching the @7CupsCommunity account!
The community management staff gets many messages and tags, and although we do our best to get to them, we'd like to do an even better job addressing your questions and concerns in a timely fashion. The goal is to try and streamline communication with the broad community by providing one aligned admin account. On the other side of the account will be rotating members of the community management team.
This time around, in addition to answering forum tags, we will also answer PMs!
Please tag @7Cupscommunity for the following reasons:
- You have a question about the site or you are unclear on a guideline
- You are curious about a site update
- Someone did something awesome and you think they deserve a high five
- You'd like to share an idea
- You'd like to report a bug
You may PM @7Cupscommunity for the following reasons:
- To report a bug
- Site/navigation questions/where to file a report
- To ask for guidance on who to go to for a specific issue
- You have a question about something you haven't found the answer to anywhere else
Please DO NOT tag or PM @7Cupscommunity for the following reasons:
- You want to report someone specific
- You want to share confidential information
- You want to ask about an application/role you're waiting on
- To ask about the status of your account (rejected, if it's being reviewed, etc)
- You need personal support
All queries will be responded to within 72 hours (In rare cases where we need tech support to properly answer your questions, it may take a little longer to get a response). We hope this helps you get the answers you need!
Hope added the tech support note on Oct 11, 2020
@Heather225 Yay, awesome news! Thanks so much for your hard work. :)
@Heather225
Can @7CupsCommunity answer to all my questions that remain without response at
www.7cups.com/forum/KitchenTable_133/CommunityInformation_742/Getyourquestionsansweredintheforums7CupsCommunityAcct_200095/1/
?
Please let me know.
Thank you!!
@ThankYouForLettingMeTryingToHelp
Hello! Could you please link the current link to us?
@7CupsCommunity The current link is the one I mentioned...
@ThankYouForLettingMeTryingToHelp
It says link not found, so it would be good if you could hyperlink that in the text for us.
To hyperlink- write any word on the reply box- highlight it- press the link button in between U and Size- copy and paste the link- save- reply. Thank you.
@7CupsCommunity Please check this.
@ThankYouForLettingMeTryingToHelp I just see item removed. The address shows it's directing to the Kitchen Table, which no longer exists. If the link is working for you, can you see what forum you're in? I would like to know where the thread ended up.
@AffyAvo @7CupsCommunity
Why was the Kitchen Table removed? It had a lot of useful responses. I do not understand...!!
@ThankYouForLettingMeTryingToHelp
It looks like the "Community Information" forum was moved to the "Site Updates" community. The following two links both work for me and are equivalent:
https://www.7cups.com/forum/KitchenTable_133/CommunityInformation_742/
https://www.7cups.com/forum/SiteUpdates_100/CommunityInformation_742/
My guess is that the actual thread has been deleted since the following link doesn't work for me:
@7CupsCommunity
It looks like there's a broken link in the communtiy account profile page, which happens to be the same thread that @ThankYouForLettingMeTryingToHelp is trying to point to.
@QuietMagic @affyavo @7cupscommunity
Wow :)
Hopefully, we will find soon what happened with the link I mentioned and which is also on @7CupsCommunity profile...
@QuietMagic Deleted was one thing I was wondering as it should at least come up on a forum search and doesn't - although that can mean it's on the listeners side too.
Seems like an odd thread to delete if that's what happened, a number of questions were answered in that thread if I'm recalling the correct thread properly.
@AffyAvo Using my listener account it appears to have been deleted. According to my records it seems I last saw it on August 23rd, 2019.
Ironically, one of the comments in the deleted thread (in relation to another matter) was:
Forums would definitely be better, because there's no permanent log from a chatroom so anything said there is lost.
Recently, many threads have been deleted from forums. I think an archiving policy would be better, but it's probably too late now to rescue 7 Cups' history.
Charlie
@RarelyCharlie Oops! No, that was page 3. I last saw page 4 on November 19th, 2019 
Charlie
@RarelyCharlie I was able to find 482 posts from that thread. I dumped them in a PDF (with various formatting and other issues, but readable):
Get your questions answered in the forums - @7CupsCommunity Acct
Charlie
@RarelyCharlie Wow, that's incredible 
@7CupsCommunity
Problem: There are out-of-date links on the community account profile page.
Solution: Have all links on the community account profile page point to the most current information.
Recommendation: Update the following links on the community account profile page.
1) Learn more about my role here
Old link: https://www.7cups.com/forum/KitchenTable_133/CommunityInformation_742/Getyourquestionsansweredintheforums7CupsCommunityAcct_200095/1/#1962193
New link: https://www.7cups.com/forum/SiteUpdates_100/CommunityInformation_742/Reintroducingthe7CupsCommunityAccount_229879/1/
2) Apply to be an Adult-Teen Listener
Old link: https://www.7cups.com/forum/ListenerLearningJourney_149/Resources_61/ApplytobeanAdultTeenListenerHere_1035/1/
New link: https://www.7cups.com/forum/ListenerLearningJourney_149/ListenerResources_61/ApplytobeanAdultTeenListenerHereUpdated_214321/1/
3) Ask a Question about Subcommunities
Old link: https://www.7cups.com/forum/SubComLeaderBubble_183/SubcomWisdomandSharingfromyoursubcomtooursCheckins_1402/GotAQuestionTiedtoSubCommunitiesAskhere_199622/
New link: Don't know
4) How to end a crisis chat
Old link: https://www.7cups.com/forum/ListenersOnlyForums_38/TheListenerLibrary_205/OnSuicidalGuestsandMembersACompleteGuide_23343/
New link: Don't know
5) Listener Chatroom Review Form
Old link: https://docs.google.com/forms/d/e/1FAIpQLScjcUhcOyBSS8szMwR1I7Gi9lgCmYuul_DJn_rmoy28pxg12w/viewform?usp=sf_link
New link: Don't know
6) Listener-Listener Conflict Resolution
Old link: https://www.7cups.com/forum/ListenerLearningJourney_149/CommunityGuidelinesMissionCoreValues_141/HowtodealwithLLconflict_200684/
New link: https://www.7cups.com/forum/ListenerLearningJourney_149/CommunityGuidelinesMissionCoreValues_141/HowtodealwithLLconflict_200684/1/
@7CupsCommunity
Please fix the broken links in the community account profile as requested in my post above. The initial post in this thread indicates to expect a response within 72 hours, but it has now been 9 days without a response. Thank you.
@QuietMagic
Thank you- it is now done.
@Heather225
Thankyou for this, it surely sounds like an amazing idea. Good luck to the team working behind and On it ! ❤🌻
@Heather225 I have an issue with Anxiety course. At the step four all page freezes and there is no next button.
@CalmingVoice991 Yes, it looks like that page has a bug. You might be able to use this link to go directly to the next step: Cognitive Restructuring II
To report the bug, you can Submit a request in the Help Center.
Charlie
Charlie thank you(:
@7CupsCommunity the resources for the Community Projects & Events are very outdated. The person we are told to contact if it needs updating is MonBon which is also out of date. Is anyone responsible for doing that?
@Heather225 Is the account answering questions? The profile shows it was active 'in the last week'. Looking around the forums though, the last time I see a post is in October and it doesn't appear that questions in Nov or Dec have been answered.
@AffyAvo @EvelynRose @GlenM @Hope It now shows activity as being 'within the last month'. Were qeustions actually being answered in November and December though? If so, it seems like there's a backlog and that's just from me using the search function.
@AffyAvo
Hello! This account is active.
@7CupsCommunity Are you working through the questions that went unanswered in Nov and Dec? What's the timeframe on emails right now?
@AffyAvo
The timeframe on emails is 72 hours. The posts from Nov and Dec may need to be retagged for this account. We have done our best to answer the notifications we saw.
@7CupsCommunity End of Jan and beginning of Feb tags still aren't responded to. Emails go without answers. I have asked a question via the help and support form and 2 different email accounts.
@7CupsCommunity @EvelynRose Has this been abandoned for now? If so, it would be useful to have that infromation so people aren't tagging this account, waiting for a response.
@AffyAvo Sorry, @EvelyneRose
I’ll ask!
The account status now states active within the last month, which I think means has been over a month because the categories are labelled in a funny way.
@AffyAvo
We went on a long vacation, but we are back now to answer questions and take feedback as well.
@7cupscommunity There was a statement for BLM, 2 statements for an Orlando shooting, one for a Texas shooting.
Crisis calls are up significantly, for Residential school survivors and their children, grandchildren. Today there is this.
https://www.ctvnews.ca/mobile/canada/cowessess-first-nation-says-751-unmarked-graves-found-near-former-sask-residential-school-1.5483858
How many unmarked graves for a statement? Maybe we can hear from a First Nations expert and have their advice sit at the top for a while?
Do you promote any First Nations therapists? Any Inuit therapists?
@Heather225
Sounds amazing. All the best to the entire team working on this.💟
@7cupscommunity - When it comes to notifications is it still possible to send ones to listeners only? Lately it seems like there's a fair bit of content that members cannot access but we are being sent the notifications.
If it's a tech change, is it possible to implement the different notifications again?
If it's not tech based, can those sending out the notifications be more mindful about who they choose to send it to?
@AffyAvo
Thank you for the feedback, we will forward it to the rest of the admin team so that make sure to make annoucements that each side can access.
@7CupsCommunity Just got another for listeners only.
@AffyAvo
It's has been forward to the Tech team and we will remind those who do the annoucements to be mindful of it more.
@7CupsCommunity There's been 2 of these in the last few days.
@AffyAvo
Can you clarify what you mean by this?
@7CupsCommunity Threads in the listener only forums have notifications being sent to members.
@7CupsCommunity Here is the latest example (which is a new one, not one of the 2 mentioned earlier): https://www.7cups.com/forum/ListenerLearningJourney_149/ListenerCheckIns_1272/HostsWantedForListenerCheckins_250689
Why are these going out to members?
In general I think some thought needs to be applied to notifications ie. Is this something that people should be notified about beyond those on a taglist or who are subscribed to a community?
If so, what type of broader base should be notified?
@AffyAvo
Thank you for the feedback, we are doing a deep dive into this area so information is clarified of what the community should be tagged for but also keeping to specific subcommunities as well. The hopes is to make information more accessible but without the number of tags that we have gotten feedback about as well.