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Hi - I'm Ece from the 7 Cups Product team!

Ece7Cups May 28th, 2019

Hi everyone! I'm Ece from the 7 Cups Product team. ๐Ÿ‘‹

I've spent the past couple of months hard at work with our engineers on behind-the-scenes improvements to our email & notifications servers, SEO, data & analytics, and all sorts of QA & bug fixes. So far I've been quietly lurking but wanted to post a note to say hi & introduce myself as I'll be more actively communicating going forward!

I'm so glad to be working on this amazing mission & so impressed with the dedication of our listeners! My virtual door is always open for feedback & thoughts.

Thanks so much for being part of our community! ๐Ÿ™
Ece

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Hope May 28th, 2019

@Ece7Cups

Hello Ece! Lovely to see you in the community!

exuberantlemon May 28th, 2019

@Ece7Cups

Welcome

TheCollisionCourse May 28th, 2019

@Ece7Cups

Ece, nice to finally meet you!

Hope we make great progress with you and thanks for helping out here, we appreciate you!

determinedSummer25 May 28th, 2019

Thank you for all the work you've put into this site!!

Laura May 28th, 2019

Great to have you in the forums Ece! Welcome!!! And thank you for all you do for our community!

Smiley323 May 28th, 2019

Hi Ece thanks for this site is helpfull

MistyMagic May 28th, 2019

@Ece7Cups

Welcome! Welcome! Welcome! Lovely to meet you Slightly smiling

Listening .... One Step At A Time

Lostinthought1993 May 28th, 2019

Welcome!!

soulsings May 28th, 2019

@Ece7Cups nice to meet you. Thanks for all your work for 7cups.

The only thing I notice that is really wierd that has happened in the last few months is this:

On the Chat 1-1 page when I use the scroll wheel to go down the list it automatically keeps returning to the top. What I want to do is be able to stay on the list wherever I am so I do not have to race to click on a name before it automatically returns me to the top.

The same thing happens in Group Support chat after I click on one of the discussions I am here so when I try to announce in rooms at the bottom of list I am automatically brought up to the top. I would use the list here to announce but it does not indicate teen or adults https://www.7cups.com/connect/groupChatrooms.php

So I do not know what you can do about that. Right now I am racing to get to the bottom before it flips me back to the top of the list. It was never like this until a couple months ago. It is not very user friendly. Sometimes I have to hold down the page down key to get to the bottom of list and quickly click on 1-1 chat or Group Support Chat before it flips me back to the top.

3 replies
Ece7Cups OP May 28th, 2019

@soulsings thanks for sharing this feedback! if you haven't yet, could you submit a support ticket for the issue via https://www.7cups.com/supportDesk.php, that way we can triage it & see if other users are reporting as well. thanks!

1 reply
EvelyneRose May 29th, 2019

@Ece7Cups

welcome! And yes same thing happens to me

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Jill7Cups May 28th, 2019

@soulsings same thing happens to me! A race to find the PM or the room I need before it hops back up. I finally was able to get it on video so am submitting a bug ticket about it this week.

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PaolaGiordaniMA May 28th, 2019

@Ece7Cups

Thank you for working so hard to make this platform work for us and for clients! We sure appreciate it!

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