Frozen Growth Path
Hello, I am trying to proceed with my growth path. It is on step 9 and it is about watching a video. I have finished the video and when I press Finished Video, it just goes in a circle. I have been trying to find a place to request help or find a fix, but I am stuck. Thank you for your assistance in guiding me where I need to go.
@calmField1152 To get around it, use the Try Something Else option.
To report the bug - use the support & feedback link (bottom righthand corner) and submit a request.
@calmField1152
I'm having the exact same issue. I reported the bug as @AffyAvo suggested. Let me know if you figure out a way past it as I would really like to move on my growth path.
@Everythingisbetterinyourpyjamas Have you done the Try Something Else? That can help skip a buggy suggested step.
@AffyAvo
I don't have that option
@CaptainMarvell73 
Hopefully the issue will be fixed soon then. The only other suggestion I can offer is to try the site if on an app/a different browser if already using the site.
@AffyAvo
It only has the option to try a different video which I've done 8 times. I've tried it over a span of 3 days. On my phone and laptop though only using chrome. I'll try on internet explorer instead.
@Everythingisbetterinyourpyjamas
lve tried different videos too I got the same problem
@CaptainMarvell73 @iliveonbooksalone
Have you both reported yours? Hopefully the more people report it they will find a fix for everyone
@Everythingisbetterinyourpyjamas
ive reported it I'm just waiting for the. To get back to me
@CaptainMarvell73 Have you heard anything? I have not gotten any new responses to my request that was originally sent about 4 days ago.
@calmField1152
I've still not heard anything. Totally ruined my daily streak.
@calmField1152
nope I haven't heard anything either
@CaptainMarvell73
Did you see the post with this suggestion?
the menu under "my path" > "mindfulness exercises", I took one mindfulness exercise and the path got unstuck
Once you've done the exercise it has a button return to growth path and it moves you onto the next step. Give it a try see how you get on.
@Everythingisbetterinyourpyjamas
I shall try this thanks for suggesting
@Everythingisbetterinyourpyjamas
thank you so much It worked I can progress now
@Everythingisbetterinyourpyjamas Hello! I did report it and I think they forced me past the step -- unfortunately I think every step on the 9's (9, 19, etc) is a video. So I am stuck again. I sent in a follow up request to the e-mail chain that I was originally communicating with but have not received a response.
I do not have the option to try something else either so it is stuck on the video relaxation.
@calmField1152
I've tried different web browser, still the same.
@calmField1152
Same, I've been trying since yesterday, it just freezes...
@Iliveonbooksalone
How you managed to move on in your growth path by using the suggestion from @RinaP in this thread? It seems to have worked for everyone else so is a useful work around. The glitch still needs fixing but at least we can continue on our growth path.
@Everythingisbetterinyourpyjamas
Yeah I did, thanks for asking.
Hey everyone, I had exactly the same problem a couple of weeks ago and was stuck just as you said, then one day I went in the menu under "my path" > "mindfulness exercises", I took one mindfulness exercise and the path got unstuck! It said "congratulations you just completed step ... of your path" and I could go on.
I figured maybe the path works based on different activities you do on the website, like the exercise, posting on the forums etc. and these things make you go on with the path, but this is just my guess, I'm not sure. Just because I saw that when taking those different activities the path would unstuck itself...
Wish you all a nice and pleasant day! :)
@RinaP
That worked. Thanks so much. Once you've finished the mindfulness audio it says go to growth path and it moves you onto the next step. Also made me do a mindful meditation so that's good. Really appreciate your help
@Everythingisbetterinyourpyjamas @calmField1152
I'm glad I could help!! Hope you enjoy proceeding on your path! :)
All the best!