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Frozen Growth Path
calmField1152 June 22nd, 2020

Hello, I am trying to proceed with my growth path. It is on step 9 and it is about watching a video. I have finished the video and when I press Finished Video, it just goes in a circle. I have been trying to find a place to request help or find a fix, but I am stuck. Thank you for your assistance in guiding me where I need to go.

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AffyAvo June 22nd, 2020

@calmField1152 To get around it, use the Try Something Else option.

To report the bug - use the support & feedback link (bottom righthand corner) and submit a request.

3 replies
calmField1152 OP June 23rd, 2020

@AffyAvo Thank you for the assistance!
CaptainMarvell73 June 28th, 2020

@AffyAvo

thanks for the advice coz my growth path is stuck too and I'd really like to progress

1 reply
calmField1152 OP June 29th, 2020

@CaptainMarvell73 Hi Capt. I responded down below with more information that I am dealing with. Hopefully we get some updates about this bug.

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@calmField1152

I'm having the exact same issue. I reported the bug as @AffyAvo suggested. Let me know if you figure out a way past it as I would really like to move on my growth path.

11 replies
AffyAvo June 28th, 2020

@Everythingisbetterinyourpyjamas Have you done the Try Something Else? That can help skip a buggy suggested step.

11 replies
CaptainMarvell73 June 28th, 2020

@AffyAvo

I don't have that option

2 replies
AffyAvo June 28th, 2020

@CaptainMarvell73 sad Hopefully the issue will be fixed soon then. The only other suggestion I can offer is to try the site if on an app/a different browser if already using the site.

1 reply
calmField1152 OP June 29th, 2020

@AffyAvo Unfortunately I cannot get past it on a different browser or through the app. It freezes on both.

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RinaP July 1st, 2020

Hey everyone, I had exactly the same problem a couple of weeks ago and was stuck just as you said, then one day I went in the menu under "my path" > "mindfulness exercises", I took one mindfulness exercise and the path got unstuck! It said "congratulations you just completed step ... of your path" and I could go on.

I figured maybe the path works based on different activities you do on the website, like the exercise, posting on the forums etc. and these things make you go on with the path, but this is just my guess, I'm not sure. Just because I saw that when taking those different activities the path would unstuck itself...

Wish you all a nice and pleasant day! :)

3 replies

@RinaP

That worked. Thanks so much. Once you've finished the mindfulness audio it says go to growth path and it moves you onto the next step. Also made me do a mindful meditation so that's good. Really appreciate your help

1 reply
RinaP July 2nd, 2020

@Everythingisbetterinyourpyjamas @calmField1152

I'm glad I could help!! Hope you enjoy proceeding on your path! :)

All the best!

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calmField1152 OP July 2nd, 2020

@RinaP Thank you! I hope that this thread continues to help others who might get stucked.

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