Ask me anything! “Forums, rooms, who to go to, what to do if”
Hey hey!
welcome to cups!
İ'm so glad you decided to join in as a member it takes a big amount of courage to seek help and open up and as a listener, i appreciate your time and passion being put into making someone else smile...
when i first entered cups i was quiet lost with many things, including:
how to navigate the app and website,
how to find things in forums (it can be like a maze at first)
who/ where to go to with problems (be it glitches, reporting, having a question or wanting info about a project)
Rooms and how to get familiar with them (access to all rooms, guided discussions, sharing circles, mods, guidelines,...)
so ask me anything 7cups related if i know the answer i'll reply in less than 24 hours otherwise i'll tag someone who knows the answer
@Listeningsarinn
How can i access more specific chatrooms? besides the community one and sharing circle. :(
@Ramiluz1
Hey there! You can click here to find the post about badges required to access more topic based rooms!
The the topic based support rooms are not open 24/7, if you'd like to I can send you the link to schedule of when each room is open(reply to this to let me know if you'd like that
@Listeningsarinn
I have all the doubts mentioned in your topic, "Ask me anything! “Forums, rooms, who to go to, what to do if" I am doing only 1-to-1 chat. I do not know if you reply, where to go and check. I checked the video in Youtube about how to operate 7 cups. Some good basic information was there. I need some more advanced. If some format is availabe in PDF format or videos in the website itself, it would be helpful. I also would like the technical team of this website to add how to operate this site in printed/PDF format and videos for new people. Kindly also mention, where will I get notification, when I get a reply from you.. Thanks and regards,
@Subbu73
hey there! firstly, welcome to seven cups! i hear you that there is a lack of easy to access resources for newbies on navigating cups, i'm not sure if there is going to be a change and release of more onsite resources from tech team soon but i can offer guidance and a few recourses you might find helpful, feel free to ask any and all more specific questions too 
(all in blue are clickable links)
check the member welcome pack, which includes an introduction of all parts and services you can find on cups and where to find them, feel free to ask me if anything on the doc is unclear
basic understanding of seven cups subcommunities and how to navigate them if you've checked 7cups youtube videos, you might've came accross the video in this post, but if you haven't watch it,i reccomend doing so
also you can find your notifications/alerts by clicking on the yellow bell icon located next to your profile picture on the browser (after opening the notifications/alerts the tag notifications will appear in green)
while you can find them on the app by viewing the second tab from the right (again with a bell icon)
Hi, I’m a new member here, and I was just wondering: what is the “etiquette” of talking to people here? I mostly mean in terms of when talking to a listener, are you supposed to stay with one listener for weeks/months or is it more of a find one when you need to talk, and another the next time, and another a next kind of system? And should you have multiple listener conversations if you want to talk about multiple issues? I apologize if these questions seem strange or trivial, but knowing the expectations/rules/etiquette of a situation makes it a lot easier and less stressful for me to engage in it.
@convivialDime4166
hey there! firstly huge welcome to seven cups on a second note, your questions are totally okay, not strange, nor trivial, thanks for asking and feel free to ask anything else, if you would like more info or clarification about anything, at any given time *-*
as for your question, when you contact a listener it's up to you and them if this is a one time chat or would you like to reconnect or keep in touch...
to explain this more clearly, you are welcome to have long term listeners, who you can keep in touch with by back and forth messaging, have weekly live chat sessions with or just reconnect and go to occasionally when there is something you wanna talk about
or you can make a general request or choose another listener from browse listeners page everytime, this might be useful if you want to talk to someone at the moment but your long term listener isn't avaliable or if you do not connect to a listener and want to talk to someone else
if you want to have a long term listener, you can go to browse listeners page and use filters to limit the search only to listeners who do provide long term support (most do) or use the general request system and at the end of the chat if you'd like to talk to the listener again, ask them i you could recconect or if you can set a time to talk on a specific day and time
hope this answers your question but if there is anything else you doubt, feel free to reply and ask
Are we able to voice chat/call with the listeners, or can we only chat with them through text messaging? If we can voice chat/call, how do we do that?
@Akshay1115
hey there! Unfortunately there isn't a chance to do that and all conversations on cups are only text based!
Gotcha. Thanks for the clarification.
Is there a group for people with ADHD? I’d really like to talk to other people with it and how they cope
@Kitze
hey there! ^^
firstly sorry for late response, I seem to have missed the notification for your question!
There isn't a chatroom for AD(H)D but there is a forum space, where you can share about this and also read stories of people with similar struggles and get to know them and their coping skills! Find it by clicking here, in support plus subcommunity
@Kitze you can join groups that may help and get feed back
How do I become a listener?
@NoMoreLiesJustMe
You have to sign up for a listener account and then complete the required training
@NoMoreLiesJustMe
I just sent you a message with the info on how to sign up and where to find the extra training after you do the required training
Hey hey!
@BipolarNWonderland
Thanks for help and fast response ^^
@nomoreliesjustme
feel free to poke me if there are any fırther questions *~*
@Listeningsarinn
You are so welcome. Glad I could help!
How do you take the listener oath?
@Listeningsarinn I've found it now. Thank you xx
How often can listners go on break? Is there any definitive duration ? What fallbacks can a member have if she/he/they cant reach out to a given listener who has been a long time support?
@SubtleBuzz32
hey there!
There are no limits on frequency or length of breaks for a listener to take on cups, as listeners are all only volunteers and may need to be away from cups due to personal life issues, feelings of burn out, etc.
it is ideal that the listener shall reachout to their longterm members, explain and let them know that they'll be on break for a given time before leaving for their break <3
as for the members for as long as their long term listener isn't around, the browse listeners page is always here as an option,you can filter listeners by experience, topics they take chats on, ratings, etc. if you need support or someone to talk to in this time you can find a listener you feel connected to from browse listeners page or put in a general request (even tho i reccomend first) <3 find the browse listeners page by clicking here
Feel free to poke me with further questions about anything else or if anything in this answer needs more clarification ^^
@Listeningsarinn
For many months I noticed that when I click "Browse Listeners," it would show Listeners with a colored dot by the Listener's photo/icon. Assuming green means open to connection, but I also would see red and orange. It never made sense why the red or orange dot Listeners would show up on the screen at all, ever, for any reason. If they are logged off or unavailable, they should never even appear. In my opinion, this was the single biggest perplexing thing about the setup for Listeners, and it was off-putting. in the past, I left messages for such Listeners only to get zero response.
However, looking again, it seems that issue has been fixed. I see only green dots when I click Browse Listeners. So this is a huge step forward!
So is there a red dot and an orange dot? The color grade is very subtle but I am sure I have seen these two colors from time to time. What do they signify? Thanks.
@InquireWithin
hey there❤️
Hopefully this will make it more clear and help it make sense ^^
The browse listeners page is set to show the online listeners (green dots) first, and after that comes the list of busy (orange) and offline (red) listeners...
for clarification: online means the listener is on site and free to talk on live chat at the moment, busy is for when listener is on site but on another chat, doing forum work or participating in group rooms, if you send in a message to a busy listener you can expect them to be responsive and avaliable but to be not a fast responder at the moment, and offline means that the listener is either not on site or isn't able to respond to private messages for a reason (self care, leading a session, mentoring other listeners, etc) at that moment...
then comes your question... why would those busy or offline profiles even show??
well, obviously, if you find an online listener who you feel connected to and want to talk to, it will be your first choice, specially if you are going thru a hard time and need someone to talk to at the very moment contacting offline or busy listeners won't be of use to you... that's why the browse listeners page is sorted by online first...
but if you are looking for a listener about an ongoing issue or for long term support, all listeners, online or not are choices for you...
also at some more specific situations you might be looking for a listener from your own country, or want them to have direct lived experience with a given issue or if you are a not an English speaker and want them to be fluent in your language, then you'd prefer to wait for the right listener to come online rather than contacting another listener...
i'm sorry to hear you haven't heard back from listeners with offline/ busy statuses, as normally they should be getting back to your message as soon as they are online and available...
@Listeningsarinn
Thank you, it does make sense. I have seen similar questions from newbies while I was hosting SC and I wanted to be able to answer them coherently and/or have something to direct them to. So thank you for taking the time to explain. I understand now. :)
As for non-responsive Listeners, I'm sorry to say this has been a complaint from newbies who sought out SC because they were getting nowhere with a Listener. Even a brief "sorry, I am just not available" would be sufficient.
Heyoo I'm Ley and I'm a listener! I just have one quick question! Do we do birthday shout outs? Is there a spreadsheet for that so we can shout out birthdays? If so where can I find this? If not how can we make this happen?
@SeriouslyLey
hey hey ley! Nice to meet you *~*
you can use this forum space to make birthday or cupversary shoutouts/celebration posts!