Forum Functionality: Provide Feedback Here!
Hello, everyone!
As you might be aware, there are some on-going forum changes taking place. You can use this thread to provide any feedback, suggestions on forum functionality (functions, features, utility, any technical aspects only) or bugs that you encounter.
This is mainly being done to help keep things organized as it can be hard to gather it from various places/people and ease up the process for everyone to pass on feedback further to the 7 Cups team.
We encourage everyone to use this thread for its purpose anytime and use it for only that. Kindly review this post for any other feedback/behavior reports that don't involve forum functionality.
@theriverissinging Hi river! Do you mean feedback on forum functionality in general? Or do you only mean feedback on recent changes?
A few things I notice right now:
- The number beside the heart should show the number of hearts. Right now I see 0, but your post has at least 1 heart.
- The Subscribe button requires colour vision to distinguish between green and grey. It would be better for the symbol to be a hollow outline when not subscribed (and solid green when subscribed, like it is now). This way of doing it would match the heart button.
- Some people do not like having Twitter and Facebook share buttons in their threads. It would be good to allow thread authors the option to remove them. (Not a recent change.)
Charlie
@RarelyCharlie the intent of the post was feedback for recent changes but general is welcome too!
@theriverissinging OK, thank you 😉 I just noticed another couple. I think these are old bugs:
- When you replied, I got three notifications—one for the heart, one for the tag, and one because I'm subscribed. I only need one notification.
- The notification for the heart didn't specify which post got the heart. In a long thread I might be interested to know which of several replies got the heart.
Charlie
Thank you
@theriverissinging I got a notification or announcement asking for help with the Needs Reply queue. So I clicked and it took me to the Needs Reply queue. I noticed a few old bugs:
- After clicking on it, I still had a notification.
- I really want to see the oldest threads at the top of Needs Reply, because they are the most needy. It would be good to sort the list to show the oldest first.
- When I go all the way down to the oldest thread, the Show More button is still visible, even though there are no more threads to show. The button should be disabled if it's not going to do anything.
- Needs Reply includes threads posted by listeners for information, and empty check-in threads, which don't need a reply. It should omit these threads.
- Needs Reply doesn't include threads where the original poster replied to add more information or make a correction. It should include these threads.
- I believe the Needs Reply team have no automatic way to track how many threads team members are replying to. It would be good to support the team's work by automating their tracking.
Charlie
Oh, and another issue with Needs Reply:
- A member posted something for themselves alone, and specifically asked for no replies. It would be good to provide a way for members to prevent replies in private threads, keeping these threads out of Needs reply.
Charlie
@RarelyCharlie This would be a wonderful change! When you reply to one thread and go back to the needs reply you end up having to scroll through them all again
I've noticed many times if someone makes a correction to a post they made or adds more information - they usually end up not getting a reply from anyone else because it's been taken off the needs reply list. In the end they end up not being heard or supported by anyone
@theriverissinging
While reviewing posts for the forum project, I've noticed that there are some posts that I can move to another location. They seem to be posts that were relocated to F&C due to a previous reconstruction or team merge.
I am also still having issues of not being able to Edit some of my own posts.
As far as functionality over all, it would be great if there was the ability to move multiple posts, from the same area and going to the same area, all at once [similar to the functions of organizing emails].
Thanks for opening this area for issues to be reported.
~Sher
@theriverissinging
Hi, this post contains my feedback; linking rather than re-posting its contents to avoid violating forum rule #8 (duplicate posts).
Can the forums go back to how they were already?
Hate to come across too directly but I can hardly say anything good about the current one
At this point it is so clear there are many flaws in this update and i would suggest going back entirely and then keeping the changes that were actually needed in some way to help improve the functionality, instead of the irrelevant changes that are highlighted under "design change" the design change and all the extra stuff wasn't needed in the first place 😟
Ease of access was and still needed: now more than ever!!!
The notifications are still quite messy too
Hello @optimisticemoath. I know that the recent changes haven’t been easy to get accustomed to, but we are actively working and addressing the issues that you and everyone are experiencing when using the forums. The plan from last year was to update the member and listener homepages and this is something that they will continue to update and make necessary adjustments to for the next few months. While we can’t revert back to the old changes, we are taking feedback that is given from the community and making the newer homepages more functional. It will take some time to see the good in the changes since there’s so much left to be released. I appreciate you taking the time to voice your concerns about the recent changes and it is not going unnoticed. May I ask what challenges you are experiencing with the notifications?
Thanks for replying @CheeryMango it really feels nice to be heard and i am happy that it is not going unnoticed
Many people don't voice their feedback because they feel it will be of no use and no one will pay attention to them so i want to say that you taking this opportunity to say i and others have been heard is really appreciated
It does make me sad to know that we cannot go back to old forums but i appreciate this honesty better than sweet lies lol
I am really hoping as the changes unfold they are good changes and don't make us further away from forums ☹️
I don't always receive notifications, and now with the hearts too sometimes i can see the orange notification that implies someone upvoted/ hearted my comment but when i go to the thread using that i don't reach the direct post, instead the first page of the thread and then it is highly impossible to find the comment in a long thread
I hope this is worked upon also
@CheeryMango Just wanted to let you know that there is a glitch in the home page.
Posts on the home page are showing up twice.
7cups.com/home/
@CheeryMango Having some issues with the hyperlinks, you might want to check on this.
Read some of the comments from others on here, that the hyperlinks are not working.
When I clicked on some I get a black screen, on my end, and it keeps spinning, the cups icon.
Please look into this, when you have the time.
@CheeryMango We have another glitch with the home page of 7cups.
A few posts are coming up twice, in the home feed.
@calmMango9611 7cups.com/home/
Correction, forgot the slash after home, in my last comment, so sorry for that.
@theriverissinging
Hi - thank you so much for the forum. I check in at sharing-circle each day to see if ther's something I can "give" to the forum. I think it should be said at the first page when introducing the members to groups that sharing-circle is for members of 18 years and more.
- There's no easy way to get straight from your dashboard to the main forum views. You have to bookmark the link yourself. (Otherwise go to the main Community page, look for the Join Communities panel, and click the View Community Highlights Here link at the bottom.)
- When you do get to the main forum views, the first tab is Popular. For many people it would be more useful to make New the first tab.
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The Join Communities list is hard to use. To find Trauma Support you have to click Show More seven times! A simple scrolling list would be better.
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Search is still broken. It only seems to search public titles. It would be useful to be able to search within post contents, for listener-only and other restricted access threads, and by author. For example, when I chat to a member for the first time it would often be useful to be able to read what they've posted, so they don't have to go over it again.
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It would be useful to be able to search for the right forum. For example, to find ADHD support you currently have to go to the Join Communities list, click Show More seven times, go into Support Plus, scroll down to the bottom of the page, and go to page 2.
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It's not easy to know how to link to a particular post. It would be good to make the link available on every post.
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There seems to be no way to go straight to the last page of a long thread. For example, if you click on a thread in search results hoping to read the last replies, you are shown the first replies. You have to click again to go to the last page, then scroll down.
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When you click a link to a post (a notification, for example), and the post is not near the top of the thread, you get a vertigo-like animation. It would be good to make this optional for those of us who don't like to be reminded of suffering from vertigo.
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There doesn't seem to be any good way to see all the recent replies in a long thread with many pages. This means replies can get lost. (It's not an insoluble problem. Other Internet forums are designed to avoid it.)
Charlie
I haven't noticed any bugs. But I really want to encourage the site admins to allow users to use Tor and to go the distance and remove Google scripts from the site. That company is a large cause of many people's mental-emotional distress. Thank you.
The editing capability still seems to be all over the place. I never know what to expect when I edit.
