Skip to main content Skip to bottom nav

Room Announcement

GlenM November 6th, 2019
.

Hello everyone! I have an important update to make on group rooms.

Did you know that the first room opened at 7 Cups was a waiting room for members to wait for an available listener? Things have come a long way since then. Just as we did then we are always looking for ways to improve the support we provide. We have been investigating what parts of the group support model works and what does not through usage, moderation statistics, and general room health. What weve found is that having moderated discussions and open chats are the most supportive and safe opportunities, while unmoderated 24/7 chatting results in increased safety and experience issues.

As we move forward as a company with a free emotional support service we have decided on some big changes to elevate our group support experience for everyone who wants a safe and kind experience. Our intention is to do a few things well and focus on emotional support.

Member rooms:

We will have two adult member rooms and two teen member rooms open 24/7 for moderated support. One general support room and one community room. All other rooms will be pop-up discussion rooms. These rooms will all be badge locked to both listeners and members.

Listener badges: Tick Tock ( For reaching Ten 1-1 chats), Thankful Heart (For receiving 5 positive text reviews)

Member badges: Strong Bond 1 (5 chats with 5 Listeners, i.e. 1 chat per listener, 5 total chats), Helpful heart ( 50 Compassion Hearts)

Listener rooms:

In the adult listener community we will continue to have two rooms, Listener Support Room and Listener Community Room. Teens will have Teen Listener Room. The adult Listener Community Room will require the Verified Listener badge. The Listener Support Rooms will be open to all listeners, but will only be used for active chat support.

Timeline:

This change is anticipated to happen in the next couple of days. However if some rooms become unsafe and volatile we may choose to close them early or remove them all together.

Our goal is to focus on emotional support. We are aligning our community features to help us better achieve this. We realize this is a big change that may not suit your preferences. We know you may have questions, especially if you are on a volunteer support team (group support teams read more here). We understand if you decide our free services no longer fit your needs and we wish you the best. However you are feeling please keep our Community Guidelines in mind as you process and move forward with your day. While we always welcome feedback, we expect discussions to not only be civil but also on-topic.

I know dealing with change can be challenging. I appreciate the flexibility as we move things forward. As a quick aside, Im visiting my grandmother (she has been ill) so Ill respond, but might be a bit delayed. The community team will chime in and answer questions as well.

Thank you!

[MonBon added link]

[Jill replaced badge name for members- it is Strong Bond 1 and not 7 day streak)

[Lorraine added badge requirements]

[Tazzie replaced the second badge name for members. It is Helpful Heart]

[MonBon replaced badge name for Listeners. It is Thankful Heart]

[7CupsCommunity modified description of Strong Bond 1 for clarity]

601
7motivation November 7th, 2019
.

@Lorraine234

Thank you for helping me understand better (I'm new here).

You explained it nicely above.

I also understand it much better after seeing your other great detailed explanation here
(that I had overlooked in GlenM's original first message on page 1).

November 7th, 2019
.

@7motivation Glad I could help. Here if you need anything else, my PMs are always open. Welcome to the community!

lavenderpeach1107 November 6th, 2019
.

@GlenM I understand that changes need to be made within our community in order to grow. 7 Cups is my home and family and I am with you on whatever changes need to be made for the greater good of the website. 7 Cups has absolutely changed my life and is helping me turn into the person I was always meant to be... so thank you so much for everything you've helped me with. I appreciate you more than you realize!

ArachnoChronos November 6th, 2019
.

I really like Glen's way with words. He comes off as genuine as all my corporate collegues. Its really refreshing to hear one speak to us in a way thats relatable and doesnt put us at edge

Palliser November 6th, 2019
.

The 35 plus room is already gone. Such an abrupt change! Communities of people being torn apart without warning. If more moderators is the issue I am sure a call for more volunteers would have yielded results.

ArachnoChronos November 6th, 2019
.

@Palliser

Lets not mention that abrupt changes can push already fragile people off the edge, but those are details... What are a few lives if all the changes are for the better ? I will light a candle in their memory

humorousDay8793 November 6th, 2019
.

@ArachnoChronos

As they drop one by one, Will you raise yur cup?

What's a few souls lost if we fill the coffers up?

Sorry folks to drop the ball and it lands on yur head.

I'll count my money, while members count the dead!

😲

LovingSparkle November 7th, 2019
.

@ArachnoChronos

My condolences... I literally cant sleep because Im so sad about so many members and listeners, mainly members though getting hurt very badly

chillingwave01 November 6th, 2019
.

How will I know if a chat room is open? I feel like I cant go in when I need help like I could before... It feels so abrupt. Are there any alternative websites like 7cups?

LovingSparkle November 7th, 2019
.

@chillingwave01

I dont think so.

November 7th, 2019
.

@chillingwave01 You can check out the community calendar to know when a specific room will be open. Our support teams will update that soon with planned events I am sure. I know this isnt easy or ideal and feel you on that.

TheMadQueen420 November 8th, 2019
.

@Lorraine234

Horrible idea. People have jobs, families (ect) outside of the website. What do you expect us to do, schedule when we need support or something?

wontwakewontsleep November 9th, 2019
.

@chillingwave01 - yes, google "free mental support chat" and a bunch of alternatives show up, varying degrees of good, might also look into it again and see what's new out there .. just in case (:

Mystrife November 6th, 2019
.

"This change is anticipated to happen in the next couple of days. However if some rooms become unsafe and volatile we may choose to close them early or remove them all together."

So much for the next couple of days. Apparently our questioning the reasons behind this change means we were being volatile. Damn the man!

AdamEmb November 6th, 2019
.

@Mystrife Haha not really teh questioning. It was probably more "Ok where is everyone else going to now? We could go to this site, that site, we have group chats here and there" and everyone pretty much ignored people who needed support.

November 6th, 2019
.

@GlenM dry but I don't understand what happened. One minute I'm in the chatrooms next minute there is no rooms. Could you please explain what's going on.

jv13076 November 6th, 2019
.

@Fireskye13

same skye, why are all the chatrooms gone?.. these people in these chats helped me so much.. and without them i would not be the person i am right now..

vivelespatates November 6th, 2019
.

my only worry is about new members (since it will be badge locked, then closed to them).

1. not everybody is ready for 1-on-1 chat right away.
2. the purpose of rooms initialy was to give a place while waiting for a listener. if its too long while they wait, what will they do? go on an other site or talk to noni? since they will not can wait in the rooms. Will we have a big increase in ghost chats?

otherwise i think the change was needed and will be a positive thing.

pamharley003 November 6th, 2019
.

I am a Mod in 35+ what happens to my mod status that should not be taken from me because of closing rooms. I know some in 35+ are upset highly with the sudden changes and need that room for support. I do my best to keep that chat room supportive.

Palliser November 6th, 2019
.

@You did a great job. It was a very supportive room. I don't think it should have closed. Especially without warning. pamharley003

caringPanda45 November 6th, 2019
.

@pamharley003 I agree what does happen to us now?

Figgy50 November 7th, 2019
.

@caringPanda45 I would assume you and Pam would keep 35+ mod status if they make 35+ and 50+ pop up rooms?

caringPanda45 November 7th, 2019
.

@Figgy50 yes only there. But my work schedule makes it hard to set a time atm

November 7th, 2019
.

@caringPanda45 as you are moderators of that community you are able to open the room any time.It doesnt always have to be scheduled. As long as you are there, it can be open.

SiennaSierra November 10th, 2019
.

@pamharley003 Today came for 35+ room which helped me to get by last Spring. Life kept me away and now I need support...where would I go??? I'm so so so upset.

35+ was wonderful place for me as 24h meant that I can go there anytime (especially I live GMT timezone) and find someone to talk.

I feel so gutted.

Palliser November 6th, 2019
.

I would have been willing to volunteer as a mod and pay a monthly fee to continue the group chat rooms. After a talk about loneliness and social isolation the chat rooms suddenly disappear. Ironic.

LovingSparkle November 7th, 2019
.

@Palliser

Indeed. People would do so much. But no, they arent asked. They arent listened to.

d1v3r November 6th, 2019
.

@GlenM do we need to have one or both the roles? i'm confused

and the one role seems a little bit much because i, as an example, a lotta times will feel like i'm just gonna waste their time and ik i'm not the only one. i feel like we should have a role for talking/leaving a review for one listener instead of 5

kittiwakeQueen November 6th, 2019
.

you can come up with a better solution than this ,shutting all the rooms is absolutely stupid ,theres other ways to change things here ,i used to suggest things that might work ,nobody once ever listened to me on this site ,even though ive been here probably longer than anybody .

Doing this youre letting the trolls win ,theres a tonne of nice people come on here ,and youre punishing them because of trolls who just make accounts to be stupid on here ,hope you read this Glen ,youre better than that to let the trolls win ,theres other ways to stop them without shutting the rooms down .

caringPanda45 November 6th, 2019
.

@GlenM So all rooms have been closed 2 days early?

TortueDesBois November 6th, 2019
.

@GlenM I have both badges; Strong Bond 1 and Helpful heart and I can't join any room, is that normal??

OpenWindow November 6th, 2019
.

@TortueDesBois The same has happened to me. I suppose it's a transitioning phase. You do have the badges, and I do have the same issue, so it's the site, not a glitch with your profile :).

ArachnoChronos November 6th, 2019
.

@OpenWindow

No biggie, they just decided to shut everything down before everything's ready.

TortueDesBois November 6th, 2019
.

@ArachnoChronos all the updates creates bugs, its just normal for all the sites. the difference is that 7cups doesnt close some time every night for the updates and stay open 24/7 even during the updates; so we experience the bugs a lot more. but its not any bad intention from them.

Heather225 November 6th, 2019
.

@OpenWindow

hi! are you still eunable to see the member rooms?

TortueDesBois November 6th, 2019
.

@Heather225 exactly. still no access the rooms

humorousDay8793 November 6th, 2019
.

LETS ALL GO ON STRIKE

TAKE 24 HOURS OFF?

TortueDesBois November 6th, 2019
.

@humorousDay8793 its cold outside, i will stay here bugging the admins to give me access back to the rooms :P

humorousDay8793 November 6th, 2019
.

@TortueDesBois

Thank you, this is bringing many.people closer 💖

November 7th, 2019
.

@humorousDay8793 how?