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Research study with Carnegie Mellon University about being an adult listener!

Jill7Cups November 20th, 2019

7Cups wants to hear about your experience as listeners!

7 Cups is seeking feedback from active listeners so that we can better understand what makes our service successful for both listeners and members, and how we can improve the user experience. We are asking you to participate in a remote interview to share your story and insights about using 7 Cups. This research is being conducted in collaboration with researchers at the Human-Computer Interaction Institute at Carnegie Mellon University. Well provide a brief report of our findings once we finish this research.

To participate, you should be a 7 Cups listener who is over 18 years old and currently in America. Your participation is completely voluntary! If you would like to participate in an interview session, please fill out this form, to let us know how to contact you and when you will be available.

During the interview, you will describe your experiences at 7 Cups, including your interactions with the 7 Cups training, 7 Cups members, other 7 Cups listeners, and 7 Cups staff members. Your insights will be very useful in helping 7Cups making decisions for new features and designs.

The interview will last approximately 45 minutes and will be conducted remotely using visual communication software like Skype or Google Hangout. You may choose to use audio and/or video. The interview will be conducted by a researcher at the Human-Computer Interaction Institute at Carnegie Mellon University. Participating in this research will not be considered off-site contact.

Edited to add: @resourcefulMew5051 is spearheading this project here and is available in the comments below if you have questions!

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Sibafo November 20th, 2019

Thanks @Jill7Cups . Though I can't participate, I really look forward to learning from the results of such a study.

resourcefulMew5051 November 20th, 2019

Hi there! This is Zheng and I am a fellow researcher from Carnegie Mellon. We are conducting this research in collaboration with 7 Cups in an effort to provide YOU with a better experience as a 7 Cups listener. I've been a 7 Cups listener myself and I'm exicted to learn more about you and work for you.

Let me know if you have any question regarding this! Feel free to leave me a question under this thread or private message me :-)

2 replies
Jill7Cups OP November 20th, 2019

Can confirm, this is Zheng on their LIstener account! *waves*

If anyone has questions I encourage you to post a comment here and tag Zheng's username. That way anyone with the same question can also see the response.

insiya November 21st, 2019

@resourcefulMew5051 why is the research only limited to America! I'm sure listeners around the world would love to give their feedback!

I means 7cups had changed our lives so much - and for the better. Me, for one, have a lot to say. So it seems kind of unfair to exclude the rest of us considering that the interviews are going to be through skype or hangout.

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vivelespatates November 20th, 2019

@Jill7Cups america includes canada, right?

4 replies
resourcefulMew5051 November 20th, 2019

@vivelespatates

Hi! This is Zheng conducting this research. And yes, Canada is included :-)

3 replies
DragonView2 November 20th, 2019

@resourcefulMew5051 then I DO hope that all other countries of America count!

EvelyneRose November 21st, 2019

@resourcefulMew5051

Can I just get clarification on whether you mean America as in the continent of North America or just America as in US? Since canada counts, I am assuming you mean North America? just curious. Thank you!

1 reply
DragonView2 November 26th, 2019

@EvelyneRose I'm not from the US and I got interviewed today

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DragonView2 November 20th, 2019

@Jill7Cups Is America equal to United States here? Because I am in America, just not the USA.

AddictedTealover98 November 21st, 2019

Though I can't participate, I'm Looking forward to see what the results are! All the best ♥️

CaringBrit November 21st, 2019

@Jill7Cups i really wanted to do this but im not in America and if being done remotely shouldnt others be included too ....

SmileyPower November 21st, 2019

@Jill7Cups

Oh wanted to participate 😕 I don't live in US tho how sad

2 replies
DragonView2 November 21st, 2019

@SmileyPower I don't live in the US, but I was told that I can participate anyways

1 reply
SmileyPower November 21st, 2019

@DragonView2

I live in Europe but they say only from America

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lyricalAngel70 November 21st, 2019

@Jill7Cups

I would really love to participate but I can't. Looking forward to the results though. <3

beastandthebest November 21st, 2019

Can anyone give me a rev. about what is actually happening here.. I have short term memory!

uniqueAngel8317 November 21st, 2019

@Jill7Cups

Cant take part as I am not in America but I would like to see the results of the surbey. Hope it goes well.