Who to Contact: Emails, Forms, and Admins
With how big this site is, figuring out who to contact can be a little confusing. Here's a quick reference list of who to contact for what, the forms you should know about, and what the different emails you see are used to address.
Emails
community@7cups.com
For community-related questions and reports. This includes but is not limited to account investigations such as user-to-user disputes and multiple accounts, age verification, and general site questions. Note: If you are reporting an inappropriate username or profile, please do not email community. Submit the username for the Safety Patrol to action or consider joining the Safety Patrol so that you can flag profiles and bios. See how you can join HERE
forum@7cups.com
This is to be used for any forum/subcommunities queries only. Link to info HERE!!
support@7cups.com
This is the contact for the technical support team at 7 Cups. Before contacting tech support, we recommend submitting a support ticket, outlining your technical support issue.
reports@7cups.com
The Admin Team uses this for BPS correspondence. What is the BPS?
Forms
If you need to report a user for behavior, submit a ticket and relevant screenshots here
If you need to report an inappropriate username or bio, submit the username to the Safety Patrol to action. If you want to get more actively involved in safety, consider applying for the team!
Account Review Request: Has your account been deactivated? Please fill out a request to request a review and restoration.
Group Support Emergency Form: Request on-demand mod help! Our 24/7 staff (schedule) will reply in a timely manner.
Feedback Form: community input and suggestions. Please use this form in place of the Product Feature Request on the Help Desk - Refer to this post on how we process feedback.
If you’ve still got questions, please refer to the 7 Cups Help Desk for general information and frequently asked questions.
Community Management Team
We help out around the community!
@Heather225 - Director of Community
@ASilentObserver - Community Manager (Group Support + Listener Rooms)
@Hope - Community Manager (7 Cups Academy)
@SoulfullyAButterfly - Content + Growth Paths + Huddles
@CheeryMango - Subcommunities
@EvelyneRose - Quality (Anonymous Evaluations, Listener Coaching Team, etc.)
Ambassadors
Ambassadors are high level listeners who volunteer extra time to lead a project or area of the site. You can view an updated list of ambassadors and other team leaders here.
If I am forgetting any other contacts, please PM me, and I will update this post!