Reporting Effectively

@AffyAvo

I have fixed 1 and 2 let me know if you see anything else. Thank you!

3. any screenshot site like imgur or anything like that. If a listener blocks you first, there's currently no way to screenshot if the chat goes away, but that's the same on both sides. Instead you can report via community@7cups.com if that happens since the block button is gone.

4. it's technically for both sides, so any user that wants to report basically.

@EvelyneRose Thanks! FYi - I'm considerig doing one specific for members. I sent an email to get a bit of clarity on some things before doing so.

@AffyAvo

that sounds great too :)

@MidnightRaven999

💯💯💯

I still think the block/report feature is dumb. I don't know if it's the same for listeners, but can we just have two separate buttons in the end? I'm trying to find a good listener and I automatically get connected to an old one so I have to "block" by sending in a "report" where I have to say "not a report, just blocking" and it's kind of dumb. 1 same pop-up is fine, but we should have "block" and "submit report (and block)" buttons.

@goldenFan3349

i definitely like that idea! passing it onto @AsilentObserver :)

We don't have choice between "just block" or "block and report" so I guess when they let it blank or write random letters, its because they just want block without report. we don't choose if we just block or if we report. i guess a detailled thing about what is happened is a report, while a random thing is just a block? We should have choice between block and report. mainly if i already reviewed them, i dont need to report in addition to it. if i reviewed them, i should can just block, i already provided the feedback/report in my review.

if a listener block me right away, I can't report them back. so if i take time to make a screenshit, put it on an external site and they block me during this time, its now too late for me to report. many people just "insult and then block".

Sometimes also i tell them that they arent responding my needs as a member, and instead to take the feedback and adapt, they just block right away because they are scared of a bad review, but if i do it, its because i was giving them a chance to adapt to my needs and did not want report right away, but then since they blocked me, i would be able to review or report, but its no longer possible.

We clearly need a way to report listeners who block for no reason or just for avoiding a review, WITHOUT HAVING TO SEND AN EMAIL.

@TortueDesBois if you get blocked by a listener, you can block back if the chat window is still open and report them that way (you can also screenshot the chat)

@MidnightRaven999 I asked earlier if there was an update, in the past when a listener has blocked me, I have been unable to block back.

@AffyAvo that's strange, as far as I know youve always been able to block back

I suppose the dialog really needs to make things clearer, because I imagine many people will never read this thread. Maybe something like this would be an improvement:

Working demo here: Draft block dialog

Charlie

@RarelyCharlie this is awesome, i really like this format, and i agree it would be extremely helpful when blocking/reporting other users!

@MidnightRaven999 I'm concerned that listeners are being encouraged to use imgur to screenshot a chat. Even if a member is angry or harasses a listener, should their private chat details not still have a certain level of confidentiality? Ie. Not be posted to a site where anyone can see it.

If people can upload, or copy an image it has the possibility of remaining confidential. It sounds like you're just encouraging people to post a link though, and if that's the case it means that there is public access on the internet, correct?

@Hope @Power @Heather225

@AffyAvo you're able to upload anonymously to sites like imgur, as well as imgbb.com

@MidnightRaven999 If no password is required to see the link or something like that though, that private chat screenshot is now on the internet where anyone can access it, can't they?

@AffyAvo

it's possible to make private links

@EvelyneRose If private and sharing the link via the block option, is a password being shared too?

@AffyAvo You can find out more about imgurs privacy settings here:
https://help.imgur.com/hc/en-us/articles/201746817-Post-Privacy-Settings

@Power My understanding from that is anyone can access the link. It no longer seems confidential.

@AffyAvo

From their privacy page It says that images uploaded without an account are anonymous and hidden. They cannot be searched for, and Only those people with whom you share the URL will be able to see them. There are multiple ways to share screenshots with 7 Cups admins. Sending email attachments to community@7cups.com is another option.

@Power Anyone who comes across the URL can access it. I can type in a random link and get there. Just because something isn't connected with an account name doesn't make it ok to take someone's confidential chat and screenshot it and post it to other sites that don't have the same level of privacy that a 1-1 chat has.

@AffyAvo ​I agree, there is public access on the Internet, but of course this is not a new concern.

It seems to me the underlying problem is that 7 Cups has always refused to admit that it stores messages in a database, and therefore problematic chats could be reviewed confidentially by authorized personnel entirely within 7 Cups. There is no reason at all to require screenshots.

But you are correct to point out that any URL at an image sharing website is public. The person who posts the screenshot can send the link anywhere. Links to screenshots of chats are posted in the forum from time to time, and also posted outside 7 Cups. It seems wrong to risk encouraging more of this.

I suppose that, under the circumstances, perhaps the best that can be done is to add some more advice like "Screenshots must be uploaded to Imgur anonymously, and links to them must never be shared in any other way."

The whole process is so complex! It needs a complete redesign. Who is going to read all this advice in the heat of the moment when a chat has gone badly wrong?

Charlie

@RarelyCharlie

when I said private I meant that imgur has the option to upload a private link, but youre right it can be viewed by anyone it's sent to. The idea was in theory the link would only be sent in a report, so only admin would see it, but there is of course human error to consider I suppose.

@EvelyneRose Or just anyone who stumbles across it on the internet. It's also really easy to find some 1-1 chat screenshots that have been shared to various sites.

@RarelyCharlie Thank you! In general, I find the encouragement of getting screenshots from a private chat to be problematic.

I talked to this listener today only [removed] He and people like him are derogating the whole forum and its purpose. This place is not to pick girls and flirt with them, it was supposed to help those in need. [removed]

@turquoisePlum6945 I agree with you. People like that need to be avoided.

Reporting them here in the forum is ineffective and against the rules, however. You can report a listener officially here: Submit a request. It's great that you have a screenshot. Include a link to it in your report.

Charlie

@turquoisePlum6945 Yes, as RarelyCharlie stated, please report and include your screenshot.

I edited your post, as this does break the confidentiality rule (even with inappropriate listeners) but listeners who behave like that do need to be removed.